Love Velo Bewertungen 

581
TrustScore 5 von 5

4.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Hello, this is our second trip with Love Velo, last year we cycled the Stelvio from both sides in one day, and other mountains whilst we were there. This year we went to the Dolomites and on... Mehr ansehen

Bewertet mit 5 von 5 Sternen

4 days of Ebike cycling from Toulouse to Sete following the Midi-Canal. Excellent communication with Oli from Love Velo with all aspects of the holiday planning. Everything went smoothly, all the hote... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Did Mallorca 312 and Maratona 2026. Very friendly and helpful team, knowledgeable about riding in each event, informative about what to expect and how to get through with little fuss and a lot of enjo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just returned from a week's cycling holiday with my son in the south of France, culminating in a climb of the iconic Mont Ventoux, which I'd never done before and, to be honest, never thought I'd... Mehr ansehen

Unternehmensdetails

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Vom Unternehmen geschrieben

We are a community of cyclists who share a love of cycling and a desire to ride further. We exist for everyone that rides a bike. We live for the first time a kid rides without stabilizers and for the commuters who ride to their computers. We say ‘Chapeau’ to the friends who ride together and we give Kudos to experienced cyclists on their Strava propelled rides. We will help you explore new places, meet incredible people and tackle challenges.


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4.8

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TrustScore 5 von 5

581 Bewertungen

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4.8

Alle Bewertungen

(581)

47 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

Tenerife October 2024

We have recently returned from a 4 day stay in Tenerife organised by Love Velo. Chappeu to Amanda everything was as planned TBH it actually exceeded our expectations.
The hotel was great with two pools and secure bike storage. The food was great especially the breakfast with so much choice. The hire bikes were faultless with no issues these were a mix or BMC and Ridley. Levo Velo also supplied us with a number or suggested cycling routes. I would definitely recommend using Love Velo and this destination BTW Tenerife is very hilly.

3. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Thank you for your great review! We're thrilled to hear that your Tenerife trip exceeded expectations and that Amanda made everything run smoothly.

It’s fantastic to know that you enjoyed the hotel, the bikes, and the routes we recommended. Tenerife is certainly a challenge with its hills, but we’re glad you had an amazing time.

We’d love to help with your next cycling adventure when the time comes!

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Recent Cycling Trip To Girona

Recently returned from a trip to Girona organised by Ollie from Love Velo. I had 4 full days cycling and what a trip it was. Superbly organised, great hotel, wonderful cycling routes, quiet and smooth roads, lovely historic town. I could go on...!! There was nothing to fault my week in Girona.
Love Velo Organisation: Pre booking planning and quotation were very professional and provided exactly what I was looking for in a cycling holiday. Once booked, all of the booking confirmation information was fully and clearly detailed. Taxi pick-up to/from airport/hotel was on-time and comfortable, with kind and courteous drivers.
Hotel: Hotel Carlemany is right in Girona centre, so ideally located for access to cycling routes, restaurants and the historic town. Breakfast in the hotel was excellent, exactly as needed prior to each days ride. There were also many other cyclists staying there so good to have the opportunity to chat with others. The secure bike garage was also conveniently located below the hotel and had full facilities for ensuring the bike was ready for the following day.
Bike Hire: The bike was excellent and reliable throughout the week.
Rides: To top it all, the bike riding is difficult to surpass. Firstly, the area is very varied, there are just so many different local destinations, covering rolling open countryside, hills, wilderness and coastal areas. Once out of town, the roads are for the most part deserted, so a joy to ride on. The routes suggested by Love Velo took in some superb locations, Els Angels and St Marti Sacalm and the Susquada Dam being my personal highlights. Secondly, the road surfaces were a complete contrast to the UK! Not one pothole sighted on all 5 rides I did! Seriously!! Also in complete contrast to the UK, motor vehicle drivers were without exception considerate of cyclists. I didn't get close-passed all week, let alone cut-up. That's not to say that the roads in town aren't busy as they are, during weekdays, but in my experience, everybody respected everybody else and no dramas. The roads are safe. Unlike the UK.
Overall: Some of my comments above relate inherently to the Girona area itself, but Love Velo made it a well organised and extremely enjoyable trip. Everything worked as they said it would. If I was able, I would return to Girona tomorrow on a cycling holiday organised by Love Velo, hopefully I will in 2025.

8. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Thank you for your amazing review! We're thrilled to hear that you had such a fantastic time cycling in Girona and that Oli and the team were able to organise everything just as you had hoped. It’s great to know that the hotel, bike hire, and routes all contributed to a great trip.

We couldn’t agree more—Girona is a truly special place for cycling, and we’re so pleased you enjoyed everything it has to offer. We look forward to helping you with your next trip.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Very Happy

You never know who to trust sometimes when trying to make a decision. This was how I felt when trying to sort out a tick box dream I had. I wanted to visit Majorca for four days to cycle some of the famous climbs. I came across Love Velo. Read all the reviews and took the plunge. From the first phone call I knew I had made the right choice. Within a few days may contact Raphael had a full quote emailed to me. I covered everything. But not quite. So back on the phone and asked. Can I have this, can I have that. No problem was the answer. New update, new quote and bang, we are off. Everything went like clockwork. A few tiny issues but once discussed again all sorted. I would and probably will use them again. If you are in doubt, give them a call nothing is to much trouble. They enjoy planning and helping your dream ride or holiday come true.

3. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

David, thank you for your fantastic review! We’re so pleased to hear that we could help you with your Mallorca trip. It’s great to know that Raphael and the team were able to tailor everything to your needs and ensure a smooth experience.

We truly appreciate your kind words and look forward to helping you plan your next adventure.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Great cycling experience along the Canal du Midi, France

From start to finish, Love Velo made planning this cycling adventure a pleasure. Tom was incredibly helpful, providing all the necessary details both before and after we booked. The information pack we received was comprehensive and made our preparation seamless.

Bikes
The bikes were fantastic—comfortable, well-equipped, and in excellent condition. They came with panniers, a handlebar bag, and a repair kit. Just make sure that helmets are also included.

Route: Toulouse to Sete
The route was wonderful, especially for those who enjoy cycling but aren't looking for challenging hills. The daily distances were manageable, allowing us time to explore. It was a great mix of scenic views and interesting stops.

Guibo App
We mainly used Strava for navigation, but I also liked using Guibo for its display. A downside was that it drained my phone's battery quickly, even with two power banks. The route on the last two days needs updating though, the app took us onto rough paths instead of the much-improved cycle lanes that are now available.

Hotels
The accommodation provided was excellent. All hotels were very well chosen and convenient located. Highlights included beautiful, character-filled hotels like Le Voyageur in Olonzac and Du Pont Vieux in Carcassonne. Excellent service and delicious breakfasts in every hotel (except for the one in Beziers)

Luggage Transport
Their luggage transport service was excellent. It made traveling between locations incredibly easy and hassle-free.

Thanks Love Velo, we are looking forward to our next trip and have already recommended Love Velo to several friends!

13. September 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Thank you so much for your wonderful review! We're delighted to hear that you had such a fantastic experience with Love Velo, from the planning stages to the adventure itself and we have passed your comments to Tom. It's great to know that the bikes, route, accommodation, and luggage transport all met your expectations. We appreciate your feedback on the helmets and the Guibo app.

We’re thrilled that you’ve already recommended us to friends and look forward to helping you plan your next cycling adventure!

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Love Velo made a great recommendation…

Love Velo made a great recommendation of a hotel base for my cycle holiday in the Pyrenees. They were really helpful at all times, quick to respond and also shared some excellent routes on ride with gps that were challenging and accurate.

9. September 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

We are delighted to hear you enjoyed our recommendation and had a great trip. Between the office we have cycled pretty much everywhere so any questions for your next trip just let us know.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Amazing cycling in Mallorca with LV

Myself and two others recently cycled in Mallorca with Love Velo.....We stayed in Port de Pollença at the Carbot Hotel and Spa with the bike hire literally within the hotel.....The whole process from sign up through to transfers and bike hire was outstanding and the Port area has lots of places to eat and drink aswell as a great beach.

We came home absolutely buzzing from the experience that we are now booking up for the Girona Gravel riding, which is also another Love Velo trip.

Would highly recommend to anyone the service and treatment we received.

1. September 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Richard, delighted to hear you had a great trip and thank you very much for your 5* review. Delighted to see you have already booked with us again for next year and we look forward to helping you with your next trip.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Five star cycling in Mallorca with LV

Five star cycling in Mallorca with Love Velo this summer. The transfer to the hotel was seamless and the hotel itself was fantastic with stunning views of the sea and mountains. We were very lucky with the weather in early September and enjoyed some spectacular cycling routes around the north east of the island. The bikes were of an extremely high standard and the team at the bike shop were extremely helpful in making sure that the bikes were set up correctly for each individual. Overall, a great experience start to end and already planning next years trip. 👍

5. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Thank you for your amazing 5* review Laurence. Great to hear you had a fantastic trip and we look forward to helping you with your next one.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Alpe D'Huez

I made a very late decision to go to Bourg D'Oisans to climb Alpe D'Huez and so my booking was made at quite short notice but everything was handled for me quickly and efficiently. The service received from everyone was excellent and the trip itself was first class.

3. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Chris, great to hear we could organise a great trip for you at such short notice and we hope you were able to tick off a few of the big cols!

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Fantastic cycle trip to Mallorca

Fantastic cycle trip to Mallorca. Tom & his colleagues organised everything so that everything about our trip from the transfers, hotel, bike hire & routes were done in a seamless fashion. Would recommend Love Velo to anyone.

5. September 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Thank you very much for the great feedback. We will pass on your kind words to Tom and the team and we look forward to helping you with your next trip very soon.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Lovevelo were great

James pulled a couple of quotes together based on different options very quickly. I made it clear I would not be able to commit to the holiday for a few weeks, this didn't cause Lovevelo any problems. The whole trip worked like clock work. The hotel provided healthy cycling friendly food which was a real bonus.

12. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Stu, it was great to hear that James was able to listen to your requirements and provide a number of options for you. We can always be flexible to make sure we find the right trip and I'm delighted everything went like clock work.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 1 von 5 Sternen

Once in a lifetime disappointment

Holiday to Alpe D'Huez booked pre Covid and as others have described Love Velo failed to meet their commitment. After much negotiation they gave us £200 if we booked this year. Very little went right from the moment we landed in Lyon. The instructions were inadequate.The car hire office was closed and we had to wonder around the almost deserted airport until we found someone who told us to take an airport bus to the car hire car parks. We didn't know the name of the car hire firm. This meant our drive to Alpe D'Huez was at first at dusk and then in the dark. Our chalet was off an unlit road and not visible in the dark. We ended up knocking on doors and asking in a local restaurant until we found a chef who took us to the well hidden chalet.
The next day at Bike Experience 21 my husband was given a light road bike suitable for the climb up Alpe D'huez. I'd booked an electric bike. I was given an heavy electric mountain bike without a charger. My immediate comment was "that looks very heavy" . The owner paid no attention to my worries. I spent the first day learning how to handle this monster and that evening realised there was no battery charger in the kit supplied. We had to leave early for the Alpe D'Huez climb because of the daytime temperatures and therefore before the shop opened. Needless to say 2K from the top the red battery light came on and I had to start the descent.
I'm an experienced road cyclist. I have only once used an electric bike 10 years ago and that wasn't a heavy unmanageable machine. I can't get the trip back and I'll never get up Alpe D'Huez.
We've waited to be asked for feedback and 2 weeks later have heard nothing from Love Velo.
Written by Margaret James.

Follow up following a telephone conversation with Love Velo.
We appreciated the prompt response to my review from Kevin at LoveVelo. I felt he was genuinely unhappy with the service I received at Bike Experience 21 and is going to follow this up to improve the service for future customers.
We were able to discuss the other difficulties we had and Kevin is planning to improve the instructions for future clients.
Thank you for listening.

6. August 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Margaret, thank you very much for your feedback and for taking the time to discuss your comments further with my colleague Kevin. We were very sorry to hear of the issues you had with the bike supplier and we have already spoken to them to ensure extra checks are implemented for their bike handovers. We have also spoken to the shop manager to ensure that the levels of service we demand from our suppliers is applied and both will be monitored for the remainder of the season.

Addressing your other comments:
Car Hire - Contrary to your review, we have established your voucher did have the correct details and by your own admission the issue came about as the car suppliers desk that you arrived at was closed and they had not provided any further instructions on the desk of where their alternative open desk was. We are very sorry for the delay this caused and we have contacted the car supplier to ensure they update their instructions at the airport.

Accommodation - It was great to hear that you loved the accommodation we recommend but it is a shame that you have left this out of your review. With regards to its location, we have not had any issues with other guests finding its location before, however we have asked the host for some further instructions to ensure there are no issues in the future.

Bike Hire - As discussed the service you received from the bike supplier was not to the level we demand and we do not disagree with your comments. However in your review you imply that you were surprised by the bike you were supplied with when in fact you knowingly chose this bike after being provided with two options at the time of booking. We provided an option of a lightweight gravel electric bike with drop down handlebars, very similar to the road bike you told us you normally ride, or an electric mountain bike which would be heavier. You chose the electric mountain bike knowing the specs and have since admitted you made a mistake with your bike selection and it is a shame you didn't provide the full details in your review.

Credit Note - We very strongly refute your statement around Covid. We have met all our commitments and we have only ever acted in the best interest of our customers. After you contacted us in late 2023 (well over 3 years since we provided you with all your options for your 2020 booking) we, as you know, went above and beyond for you and provided you with a £300 credit note (not £200 as you claim). It is a shame that you have decided to try and raise this as negative when we have only tried to help you as much as possible.

Once again, we thank you very much for your feedback and we are very sorry for the service you received from the bike supplier on your trip and I can assure you that steps have been taken to ensure this does not happen again with this supplier. We wish you all the best and if you would like to discuss any of the above further please do not hesitate to contact us.

Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Great and straightforward advice and…

Great and straightforward advice and pain-free booking. Thank you Oli for all your help.

16. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Barry, thank you very much for your feedback. We have passed on your thanks to Oli and look forward to helping you again.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

A truly stunning holiday - highly recommend!

A truly stunning holiday. I rode with our two sons, 17 & 12 on a five night journey along the Loire. It was glorious. Safe, beautiful, carefully planned out by Rapha at LoveVelo with some stunning hotel stays to spoil us as well. I highly recommend this way of travelling for families with older children - even if, like me, you are not a hard core cyclist. I loved discovering a physical activity that both my sons and I equally enjoy, whilst discovering a new place together. Really bonding. On top of all this, impeccable communication from the start and throughout as well as support as and when needed in France with our rented bikes. I felt very looked after. It was truly memorable and we cannot wait to plan our next one.

26. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Amazing to hear you had a great time and we couldn't agree more that no matter the age or ability cycling is a great way to bond and explore with family and friends. We look forward to helping you with your next trip.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Return from The Danube

We have just returned from the most amazing cycling holiday booked through Love Velo. Cycle The Danube - a week cycling beautiful cycle paths alongside The Danube from Vienna to Budapest via stops along the way in Slovakia and Hungary. James at Love Velo was knowledgeable and made the booking process very easy. We booked our own flights.
Bikes included, we took our own SPD pedals, shoes and helmets. Accommodation was good being in smaller non chain hotels, all with air conditioning! We even had the pleasure to cycle with Amanda from Love Velo and her dad, who had booked the same for her holiday! What greater testimony for Love Velo! 5 star ⭐️ ⭐️ ⭐️⭐️⭐️

20. Juli 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Katie, delighted to hear you had a great time cycling along the Danube and we have passed your thanks onto James. Great to hear you met Amanda. Amanda came back and said her and her dad had an equaully great time and said how nice everyone was on the trip.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Exceptional Europe Cycling Trip with Love Velo

James at Love Velo organized an unforgettable Europe cycling trip for us. Despite being new to European cycling, we had an amazing time thanks to Love Velo's expert recommendations. We'll definitely use them again!

19. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von Love Velo

Ray thank you so much for your feedback. We all loved the video you sent to the office, looked like you had an amazing time. James is already thinking about ideas for your next trip!

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Another Amazing Maratona trip!

Yet another amazing trip to Italy for the Maratona weekend! Couldn't fault the trip, from the communication before hand to the airport transfers back to the airport. The guys at Love Velo were great, always on hand to answer any questions we had and calm any nerves that we had before and even during the the event! They were giving out gels and drinks half way through the race - great touch!
We stayed in the SportHotel which made the weekend even better; the staff were phenominal, facilities were amazing and the food was unreal!
Already booked for next year!

19. Juli 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

We couln't agree more Ben, it's one of favourite weekends of the year! Delighted to hear you had an amazing time riding the event and your stay at the Sporthotel and we can't wait to see you again next year.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 1 von 5 Sternen

Very poor

Very poor. The local team never reached out during our stay to see if we were okay. Worse than that the hotel accommodation was billed as 4*. In reality the hotel and our room fell way short of that and we were continually treated as second class guests as part of the love velo party compared to all the other organised groups. Finally the hotel was over a km from the town and this meant driving everywhere. 1/10 for the entry alone.

4. Juli 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Lee, we are very sorry you felt this way as we never want any customer to ever feel dissatisfied from a trip and we treat such feedback with the utmost importance. As you know we were very surprised to receive this feedback as this was the first we had heard from you either during or after the trip and feedback from other guests on the same trip has only been positive. We have spoken with you since to understand your feedback a little further and we are sorry for the misunderstanding at the start of your trip with regards to your room and breakfast at the hotel which led to these comments. As discussed it is also a real shame you didn't raise your concerns to us or the hotel during the trip as we are always available to help with any issue. If you had, we would have been able to come and meet you straight away and discuss your issue. This I believe would have resolved the misunderstanding at the time and led to you having a very different experience.

By your own admission in our recent conversation, after your first morning you decided to not utilise any of the hotel services on offer to you during your stay or partake in any of the Love Velo activities you were invited to over the weekend. It is a real shame you decided to not utilise any of the services, especially the dinners and aperitivo evenings at the hotel (which were all included in your package as you know) as the food and service at the hotel was fantastic and something we and the hotel always receive great feedback on (the hotel is rated 4.5/5 on Tripadvisor with 5/5 for service from 435 reviews). I believe if you had you would have realised that your comment about Love Velo guests being treated as second class couldn't have been further from the truth as all groups and guests were treated equally and that the hotel services and facilities were very much 4 star.

With regards to your comment about the team never reaching out: you were invited to a number of opportunities to meet the Love Velo team during your trip but again by your own admission, you chose to not attend or utilise any of these. These included staff attending all dinners, a brilliant warm up ride and coffee stop with staff where we had over 70 riders attend plus many other support activities on the day of the event including extra feed stations on the course, kit drops before and during the event and post race drinks and support. We understand you may have been happy to be self sufficient as many riders are but I am afraid we strongly disagree with your implied statement that our team did not offer you any support over the weekend for the aforementioned reasons.

As discussed we will be taking your comments with regards to extra communications on board and you are of course always fully entitled to your opinion. However as explained we hope on reflection you can understand how we may feel your review does not offer a true reflection of your hotel or the weekend on offer to you especially as by your own admission you chose to not partake in any of the services or activities that were available to you during your stay.

We wish you all the best with your cycling adventures and if you would like to discuss any of the above further please do not hesitate to contact us.

Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Absolutely wonderful!

Tom and Amanda were absolutely amazing and pulled together a really great trip even with a very short turnaround. Every part of the trip was so well planned and was of such high quality. Thank you for being so helpful, patient and professional. We can’t wait to use Love Velo again soon!

8. Juni 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Cath, that it what we are here for and delighted to hear Tom and Amanda were able to plan such a great trip for you.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Perfect cycling holiday on Mallorca

We just returned from a 4 day cycling holiday on Mallorca and it was perfect in every way! The routes, the accommodations, the bikes, the transfers and the communication were all excellent. I just can't say enough about how pleased we were and I would love to work with Tom again to plan our next trip.

29. Mai 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Diane really pleased to here you had a great time and Tom is already looking forward to helping you organise your next trip.

Happy Cycling
Harry, Love Velo Team

Bewertet mit 5 von 5 Sternen

Everything about Love Velo has been absolutely first class, faultless and I really cannot thank the team enough.

Everything about Love Velo has been faultless. From the initial notification of them teaming up with LeCol and to the pricing being unbelievable and then the customer service, top class. James, if all the staff are as attentive to every detail as you are then everyone will be as lucky as I have been.
100% at sine point, hopefully in the near future I will be booking again with you guys. Thank you again

15. Mai 2024
Bewertung ohne vorherige Einladung
Love Velo-Logo

Antwort von Love Velo

Thank you Ian for your greta words and we will let James know, he always likes to hear! Really pleased you were able to take advantage of our new partneship with Le Col, we hope you were able to use your voucher on some nice new gear for trip.

Happy Cycling
Harry, Love Velo Team

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