This was my second journey to Saudi Arabia for umrah with Loveumrah, and once again, it was excellent. The agent selected the accommodations, and they chose top-notch hotels for me. Although I receive... Mehr ansehen
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Salam.W.W! Just came back from Umrah and Alhamdulillah, Thank You very much Loverumrah for assisting us, from the airline tickets, hotel, transportation, I searched a different travelling companies, s... Mehr ansehen
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I booked Swissotel Makkah with Loveumrah after recommendation by a relative. They were the most competitive and very easy to work with, mainly through WhatsApp. Received my hotel voucher as promised,... Mehr ansehen
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We booked holiday to Doha plus umrah with love umrah . Firstly it was good price compare to others . They were very helpful. I changed few times Hotels but they professionally handled my changes not a... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Official Saudi Tourism Authority trade Partner – Trusted for Hotels in Makkah & Madinah About LoveUmrah.com LoveUmrah.com is the trading name of Halal Travel Management Limited, based in Canary Wharf, London. We are an official trade partner of the Saudi Tourism Authority and specialise in hotels in Makkah and hotels in Madinah, with thousands of room allotments secured directly from leading properties. Our mission is simple: to make your Umrah journey stress-free. From 5-star luxury hotels near the Haram to affordable stays, we provide direct access to the best rates with full price transparency. We also arrange private transfers, guided tours, and complete Umrah packages. With a dedicated after-sales team supporting you until check-in, we ensure peace of mind every step of the way. Trusted by thousands of pilgrims and growing rapidly, LoveUmrah.com is your reliable partner for Umrah travel to Makkah and Madinah.
Kontaktinformationen
Halal Travel Management Limited, Level 37, One Canada Square, Canary Wharf, E14 5AA, London, Vereinigtes Königreich
- 020 3965 7467
- sales@loveumrah.com
- loveumrah.com
4.8
Hervorragend
150 Bewertungen
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This was my second journey to Saudi…
This was my second journey to Saudi Arabia for umrah with Loveumrah, and once again, it was excellent. The agent selected the accommodations, and they chose top-notch hotels for me. Although I received the voucher at the eleventh hour, the overall service was outstanding. Loveumrah is easily reachable via a quick WhatsApp message, and their response time is impressively fast.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamu Alaikum,
Thank you for choosing LoveUmrah.com for your Umrah journey once again. We are honoured by your continued trust and delighted to hear that you were pleased with the hotels and overall service provided.
We appreciate your understanding regarding the timing of the voucher and are pleased that our team remained easily accessible throughout your journey. Providing fast and reliable support via WhatsApp is something we take great pride in.
We look forward to assisting you on your next Umrah journey, In Sha Allah.
Warm regards,
LoveUmrah.com Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Outstanding Umrah Experience with Love Umrah
I had a truly wonderful experience with Love Umrah from start to finish. Everything was very well organized, and the hotel choices were excellent. Our hotel in Medina was only a 3-minute walk from the Prophet’s Mosque, which was incredibly convenient, and the hotel in Mecca was just a 10-minute walk from the Haram—perfect for ease and comfort during Umrah.
The taxi drivers were always friendly, professional, and helpful, which made traveling between locations stress-free. I especially want to highlight Mohaiminul and Moshoud, who were our customer liaison representatives. They were absolutely amazing—very supportive, responsive, and patient. They answered all my queries promptly and guided us throughout the journey, which made a huge difference.
The only minor difficulty I faced was that I was unable to take Zamzam water from Medina to Riyadh, as this was not permitted by Virgin Atlantic. This was outside the control of the travel agency and did not take away from the overall excellent experience.
Overall, this was a fantastic and memorable journey. I am extremely satisfied with the service and care provided and will definitely be using this travel agency again, in shā’ Allāh (God willing). Highly recommended!
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamu Alaikum,
Thank you for your detailed and thoughtful review. We are delighted to hear that you had a memorable Umrah experience and that you were pleased with the hotels, transfers, and overall organisation of your journey.
We greatly appreciate your kind words about Mohaiminul and Moshoud. We will be sure to pass on your compliments to them, as they work hard to ensure every pilgrim receives the highest level of support and care.
Thank you for your understanding regarding the Zamzam water restrictions imposed by the airline. We are grateful that this did not affect your overall experience.
We look forward to serving you again on your next Umrah journey, In Sha Allah.
Warm regards,
LoveUmrah.com Team
Salam.W.W
Salam.W.W! Just came back from Umrah and Alhamdulillah, Thank You very much Loverumrah for assisting us, from the airline tickets, hotel, transportation, I searched a different travelling companies, some of those quite expensives, but LOVEUMRAH cheap price in the peak season and very good hotel, 24/7 in costumer serves too easy to contact them! 101% highly recommended, soon we plan for my mom umrah with Loveumrah In Sha Allah!
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamu Alaikum,
Thank you for your kind words and for trusting LoveUmrah.com with your Umrah journey. We are delighted to hear that you were happy with the flights, hotel, transportation, and our customer service support throughout your trip.
Your recommendation means a great deal to our team, and we are honoured to have helped make your Umrah experience a memorable one. We look forward to assisting your mother with her Umrah plans and serving your family again in the future, In Sha Allah.
Warm regards,
LoveUmrah.com Team
Great experience
I booked Swissotel Makkah with Loveumrah after recommendation by a relative. They were the most competitive and very easy to work with, mainly through WhatsApp. Received my hotel voucher as promised, 2 days before arrival in Makkah. They also made themselves available during my check-in just in case there were any issues, which Alhamdulillah there weren’t any. I had booked a room with a kaaba view and wasn’t disappointed. It was just an amazing view from the 35th floor. I would recommend Loveumrah without hesitation.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamu Alaikum,
Thank you for your wonderful feedback. We're delighted to hear that your stay at Swissotel Makkah met your expectations and that our team was able to make the booking process smooth and hassle-free. We're especially pleased that you enjoyed the incredible Kaaba view from your room.
Thank you for your trust and recommendation. We look forward to assisting you again on your next Umrah journey, In Sha Allah.
Warm regards,
LoveUmrah.com Team
Completey Satisfied
We booked holiday to Doha plus umrah with love umrah . Firstly it was good price compare to others . They were very helpful. I changed few times Hotels but they professionally handled my changes not annoyed at all. Very polite people working . We booked umrah including Hotels, transportation, visas . We don't have any complaints. We were completely satisfied . Already i recommend my best friend and his family. They have booked umrah with love umrah . Definitely I will recommend my friends and family. Next time I will book with them InnshaAllah .
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your kind and detailed feedback! We’re so pleased to hear that you were completely satisfied with your Umrah and Doha package. Alhamdulillah, it’s wonderful to know that our team handled your hotel changes professionally and that you found our service polite and helpful. We truly appreciate your recommendation to friends and family and look forward to assisting you again on your next journey, in shaa Allah.
Warm regards,
The loveumrah.com team
Will definitely be using LoveUmrah again!
LoveUmrah were recommended to us from our family member sister Shakirah. It was our first time doing Umrah and we had no clue where to begin with the trip. Loves umrah made the trip super simple and helped us with visas, recommended hotels as per our criteria and gave us tips about our trip. The price they set was within our budget and we feel we got a great deal. Easy to contact via phone or WhatsApp . Would highly recommend and I would use them again inshallah.
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your wonderful feedback and recommendation! We’re honoured that you chose loveumrah.com for your very first Umrah journey and are delighted to hear that our team made the process simple and stress-free. Alhamdulillah, we’re pleased that the hotels, pricing, and travel tips met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future, in shaa Allah.
Warm regards,
The loveumrah.com team
Thats my second time travelling to…
Thats my second time travelling to Saudia for umrah with Loveumrah. Again i will say the experience is very good. Agent use the hotels for me. And they gave me the best hotels. Only problem was that voucher comes at the last minute. But through out the service was amazing. Loveumrah is just a wee whtsapp message away and the response time is very quick.
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your continued trust and kind feedback! We’re delighted to hear that your second journey with loveumrah.com was once again a great experience and that you were pleased with the hotels and overall service. We appreciate your patience regarding the voucher timing and are working to make this process even smoother in the future. Alhamdulillah, we’re pleased our team could assist you quickly through WhatsApp whenever needed. We look forward to serving you again, in shaa Allah.
Warm regards,
The loveumrah.com team
I would highly recommend Loveumrah to…
I would highly recommend Loveumrah to everyone who wishes to book Umrah or hotels. Their service is top class and they are super efficient, helpful and accommodating.
Thank you
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your kind feedback! We’re so pleased to hear you found our service to be top class and that our team was efficient, helpful, and accommodating. Your recommendation means a lot to us, and we look forward to assisting you again in the future, in shaa Allah.
Warm regards,
The loveumrah.com team
Seamless Umrah Booking Experience with a Trusted UK Travel Agency
I cannot recommend LoveUmrah enough. From the very beginning, the Umrah booking process was simple, quick, and completely stress-free. Every query I had was answered with patience, and the staff made sure we felt supported throughout. Our Umrah package from the UK included flights, visa, hotel, and transfers — all perfectly organised. The hotel in Makkah was just a short walk from the Haram, which made our ibadah so much easier. If you’re looking for a trusted Umrah travel agency that offers reliability and peace of mind, this is the one. InshaAllah I will book again.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your detailed and kind feedback! We’re delighted to hear that your Umrah booking experience was seamless and that every part of your package — from flights and visas to hotels and transfers — was perfectly organised. Alhamdulillah, knowing the location of your hotel made your ibadah easier brings us great satisfaction. We truly value your trust and look forward to assisting you again in the future, in shaa Allah.
Warm regards,
The loveumrah.com team
Fantastic Umrah package
Fantastic service, we booked umrah for 12 days and back office that arranged this holiday couldn’t do enough for us.
Will definitely use them again, our package was so great Alhamdulillah
20. April 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your wonderful feedback! We’re so pleased to hear that you were happy with your 12-day Umrah package and that our team could assist you every step of the way. Alhamdulillah, it brings us great joy to know your experience was fantastic. We look forward to serving you again in the future, in shaa Allah.
Warm regards,
The loveumrah.com team
Extremely Disappointed
Extremely Disappointed – Poor Service & Misleading Information
My experience with Love Umrah was extremely disappointing due to their poor service, misleading information and lack of professionalism, which caused unnecessary stress during my spiritual journey. I travelled with 6 members of my family.
Delayed Hotel Voucher: I only received my hotel voucher after arriving in Makkah—after check-in time—leaving me in uncertainty. To make matters worse, the hotel initially informed me that my booking was only for one night instead of the full stay. On their website they claim to provide voucher within 48hrs of payment. They kept telling me the voucher is on its way, even up to 1hr prior to check in.
Misleading Booking Information: The initial voucher falsely indicated coverage for my entire stay, but in reality, it was only valid for one night. I had to chase the company multiple times through out the afternoon/evening to confirm my full stay booking.
Last-Minute Resolutions & Poor Communication: Despite repeated requests, I was left uncertain about my follow-up booking from 6th–11th March. I had to deal with the hotel directly due to the agency’s lack of response.
Failure to Address Requests Promptly: Instead of resolving issues proactively, I was forced to repeatedly chase for updates, disrupting my umrah my trip.
This level of mismanagement is completely unacceptable. I raised my concerns weeks ago and was repeatedly told someone would respond—yet no action has been taken. I have now been left with no alternative but now to warn others and I strongly advise others to avoid Love Umrah to prevent similar distress.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum Ms Inayat
We are genuinely sorry to read your review, but we must respectfully disagree with how your experience has been presented. The claims made are not only inaccurate, but also appear to be exaggerated in a way that does not reflect the facts or the level of service you received from our team.
Clarity & Transparency
We are extremely clear from the outset about how bookings work. Upon payment, you received a formal invoice which acts as legal confirmation. From that moment, the responsibility is entirely ours to deliver what you have booked — and we did. The suggestion that we are “misleading” is not only untrue, but completely misaligned with our hundreds of 5-star reviews and our high level of repeat and referral business.
Hotel Voucher Timing
The claim that you were left without confirmation is incorrect. Your room was booked and secured. We clearly informed you, multiple times via WhatsApp, that your room confirmation number and voucher would be provided closer to check-in — which is a normal practice across the industry, especially for group allotments in Makkah and Madinah.
Where a booking spans different rate periods (e.g., Feb 28–Mar 6, Mar 6–Mar 11), the hotel system sometimes temporarily displays only part of the stay. This is purely a technical visibility issue — not an actual problem with your booking. We informed you of this clearly and reassured you multiple times that your full stay was confirmed.
Despite our clear communication, you chose to repeatedly approach hotel reception and raise unnecessary concerns — even though the room was confirmed and you were never at risk of being left without accommodation.
Communication & After-Sales
Our CRM and WhatsApp logs show continuous communication from our after-sales support team before and during your stay. We responded to all your queries — from voucher requests to early check-in and meal questions. To suggest there was no support is entirely misleading.
You were repeatedly advised not to worry, yet you continued messaging about the same issue despite us providing clear and consistent answers.
Tower and Breakfast Requests
Regarding your request to change towers and access a different restaurant: we did not reply to your follow-up email on this specific point because the claims made were highly unusual. You stated that the hotel informed you that we, the agent, could relocate you to another tower for better breakfast options. This is not how hotel operations work, regardless of where the booking is made.
Still, we escalated the matter to hotel management and are awaiting a formal response. It’s important to clarify that hotel towers, room types, and meal settings are controlled by the hotel directly. For example, premium room guests may be given access to different restaurants or menus — but these are tied to the room category and package booked. Guests who choose standard bed & breakfast rooms receive standard options, as is the case in any hotel.
As an agent, we do not — and cannot — change what meals are served or where they are served. To imply otherwise is incorrect.
Final Remarks
We always stand by our customers when genuine issues arise. But in your case, all services were delivered exactly as booked, and every concern raised was addressed promptly. There was no failure in our duty — only a misunderstanding of normal industry procedures, despite our repeated efforts to explain.
It’s unfortunate to see a review written in a way that appears to discourage others from booking. We encourage anyone reading this to refer to our verified reviews and get in touch with our team to understand how we operate. We remain fully committed to providing trusted, transparent, and professional Umrah services.
We sincerely wish you and your family well and pray your Umrah is accepted.
Warm regards,
The LoveUmrah.com Team
Very good highly recommended
Very good highly recommended
All bookings experience was excellent
Hotel was very near to Masjid Nabwi
Hotel was new only 3 week old
Staff was very friendly and helpfull
I recommend highly
10th January 2025
11. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your kind words! We’re thrilled to hear that your experience with Love Umrah was excellent, and that the hotel’s location and staff made your stay even more enjoyable. Thank you for your high recommendation, and we look forward to assisting you again in the future.
Warm regards,
The Love Umrah Team
From takeoff to tawaf : effortless umrah experience
We had an amazing experience booking our Umrah trip with LoveUmrah.com. From start to finish, the service was exceptional. The brother who assisted us was incredibly accommodating, ensuring that we found the perfect hotels in both Makkah and Madinah. His knowledge and patience made the entire process smooth and stress-free.
Everything was well-organized, and we felt truly taken care of throughout our journey. I highly recommend LoveUmrah.com to anyone looking for a hassle-free and spiritually fulfilling Umrah experience. JazakAllah khair for your excellent service—may Allah SwtA bless your business!
23. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your heartfelt review! We are so glad to hear that your Umrah experience was smooth and stress-free. It’s our priority to ensure every detail is taken care of, and we’re thrilled that we could make your journey memorable. May Allah (SWT) bless you, and we look forward to assisting you again in the future.
Warm regards,
The Love Umrah Team
Great experience with loveumrah
Great experience with loveumrah! Booked a package to Umrah!
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
Thank you for your review! We’re so happy to hear that you had a great experience with Love Umrah. We look forward to assisting you again in the future!
Warm regards,
The Love Umrah Team
Exceptional experience led by Alum
Exceptional experience led by Alum. Rules, regulations, processes & agenda fully explained with advance notice. He was accessible, approachable & professional throughout the trip. Highly recommend. SC.
24. Februar 2025
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your kind review! We’re thrilled to hear that we provided you with such an exceptional experience. We strive to ensure everything is well-explained and organized, and it’s wonderful to know that you felt supported throughout your journey. Thank you for your recommendation, and we look forward to assisting you again in the future.
Warm regards,
The Love Umrah Team
Amazing Experience-AGAIN
This was my second time travelling with LoveUmrah, and my first during Ramadan, and I could not recommend them enough. We booked through Br Alum who every time goes over and above to make sure everything is organised well and to make our journey smooth for us so we can focus on what really matters. Everything from the flights, hotels, transfers, visas & Zyarah in both Makkah & Madinah was taken care of, and he was always on hand to answer any questions or in case anything unexpected popped up. I would definitely recommend LoveUmrah and Br Alum to everyone, he really is an asset to your company. May Allah reward you all.
25. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your wonderful review and for trusting Love Umrah for the second time! We are so happy to hear that your Ramadan Umrah experience was smooth and focused on what truly matters. It’s great to know that Br. Alum provided exceptional service and support throughout your journey. Your recommendation means a lot to us, and we are grateful for your kind words. May Allah reward you as well, and we look forward to assisting you again in the future.
Warm regards,
The Love Umrah Team
My third trip with alum and his…
My third trip with alum and his company. The planning and execution of our umra trip this year coincided with the first 8 days of ramadhan. Medina our hotel was literally 30secs to gate 329 and all the shops you may need were in the vicinity including the date shops. We had tours of masjid quba and masjid qiblatain . We had a sheihk guide us thru the jurisprudence. Alum was also able to arrange a vip tour of the library and old manuscript and quran rooms for the men which are not readily available to the public. In makkah the first day was very long but reaching the address hotel you forget that. Love umra secured fantastic deals for rooms. Our room overlooked the haram. But the no1 feature of this hotel is the sky musala. The masjid holds 500 and you can see khanna kaaba better then any other point other than the mataf area. We are already planning for next year in sha allah. Alum, abdul hamid and especially durdana went out of their way to make sure everyone was happy. It's a little more than other packages but service and quality cost money. Cheaper deals and I've done those with other companies the walk to the hotel can be 20min and the walk back 30 to 40min in the rush the hotel especially makkah is worth every extra pound .
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your amazing review and continued trust in Love Umrah! We are so happy to hear that your third trip with Alum and the team was an exceptional experience, especially during the first days of Ramadan. It’s wonderful to know that the hotel arrangements, tours, and VIP experiences met your expectations. We truly appreciate your understanding of the value of quality service and the added convenience it brings, especially in Makkah. We look forward to assisting you again next year, InshaAllah.
Warm regards,
The Love Umrah Team
Traveled to Umrah in a group on 24th…
Traveled to Umrah in a group on 24th Feb - omg what an amazing experience - I have traveled with Alum before but this time spending these days of ramdhan here has been really amazing - I will definitely travel again and already asking him about when he will do another group for us - thank you Alum for all your help - may Allah reward you always
24. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your wonderful review! We are so happy to hear that your Ramadan Umrah experience was so memorable, and it’s great to know that Alum once again made your journey special. We look forward to assisting you again on future trips, InshaAllah. May Allah reward you always, and thank you for your continued trust in us.
Warm regards,
The Love Umrah Team
Fantastic Experience
I found loveumrah on instagram and I performed my Umrah in Feb 2025. I spoke to Arif and explained what my requirements were. Arif was very patient and suggested the best hotels near the haram. As this was my first time i spoke to the manager who explained alot of the things i should be aware of. Alhamdulillah it was a smooth experience booking my Umrah trip with loveumrah and i would highly recommend their services. Thank you for your help!
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your fantastic review! We are so glad to hear that your first Umrah experience went smoothly and that Arif and the team were able to assist you with your requirements. It’s wonderful to know that the advice and guidance from the manager helped make the process easier. We truly appreciate your recommendation and look forward to serving you again in the future, InshaAllah.
Warm regards,
The Love Umrah Team
We are a group of 8 people planning to…
We are a group of 8 people planning to go for umrah on April . Was searching for hotel in makkah for nine nights. Found Booking.com and many other booking providers online but was confused which company to choose because after hearing peoples experience with online bookings and reading their reviews many last minute cancellation even some on arrival not finding their bookings .
Suddenly one of local friend recommended loveumrah.com after they used them for their recent umrah hotel and transport booking.
I phoned them and started searching for hotel in makkah firstly .
The well experienced and polite . very helpful person named MD ARIF 💯 organised my hotel booking and transport from jeddah airport to madinah hotel. A BIG THANKS MR ARIF.
I hope inshaallah I will find my staying and their transport arrangements in saudi Arabia will be the best experience
I will update my review after I come back from saudi Arabia inshaallah .
************************************Alhamdulillah our journey to Holly cities of Makkah and Madina was wonderful. Love umrah.com arranged for us hotel in both places and transportation from Jeddah airport to Madinah and Madinah to Makkah hotel . It was great arrangement from them. Everything was fine no problem at all. Thanks lov umrah.com.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Loveumrah.com
Assalamualikum,
JazakAllah Khair for your kind words and for choosing loveumrah.com for your upcoming Umrah journey. We’re pleased to hear that our team was able to assist you with your hotel and transport arrangements, and that you felt supported throughout the process. In shaa Allah, we look forward to making your stay and travel experience in Saudi Arabia as smooth and memorable as possible.
Warm regards,
The loveumrah.com team
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