Everything was perfect. Customer service, the cake itself, beautiful wrapping, order was just on time. I ordered it for my close person for his birthday. It made his day special and unforgettable. Th... Mehr ansehen
Standort
Standort wechseln10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA London, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time we have ordered a cake from Lola’s for our son’s birthday, as he specifically requested another after thoroughly enjoying the one we had last year. Once again, the experi... Mehr ansehen
Absolutely outstanding service from Lola's cupcakes. We ordered a Eton mess cake for my Mother's 80th Birthday and were able to collect from South Kensington branch before taking to the restaurant wit... Mehr ansehen
They were kind and extremely helpful. The service was best, and the chocolate raspberry cake was perfect and yummy. Edible image, beautiful candles , safe delivery and they even gave you an option of... Mehr ansehen
Unternehmensdetails
- Tortenbäckerei
- auch in
- Bäckerei
- Cupcakeladen
- Hochzeitstortenbäckerei
- Online-Bestellservice
- Take-away-Service
Über Lola's - South Kensington
Vom Unternehmen geschrieben
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Vom Unternehmen geschrieben
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktinformationen
10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA, London, England, Vereinigtes Königreich
- 0330 058 9525
4.6
Hervorragend
57 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and responsive staff and…
Very helpful and responsive staff and perfect cupcakes for kids and adults.
24. Oktober 2025
They were kind and extremely helpful
They were kind and extremely helpful. The service was best, and the chocolate raspberry cake was perfect and yummy. Edible image, beautiful candles , safe delivery and they even gave you an option of a note. I wish they can have more cards options not specifically a birthday card. And if there will be an option of fresh flowers as well it's gonna be perfect.
31. Oktober 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I ordered a cake and cupcakes and when…
I ordered a cake and cupcakes and when I got to the party place I got a call that Lola’s forgot to give me the cupcakes
Their mistake but I had to get someone to go and get them
When you’ve paid over £100 for a cake and cupcakes I’d expect better
27. Oktober 2025
Antwort von Lola's - South Kensington
Hello Jasjit,
Thank you for taking the time to leave this review.
I am sorry to hear that there was a mix up in store when you were collecting your order. I can assure you this is not usual and this feedback has been passed on to ensure this does not happen again.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
The cake was delicious and nicely decorated
The cake was delicious, the layers of cream had fresh fruits. I picked up the cake from the store in South Kensington station, the staff was very friendly and helpful.
10. Oktober 2025
Great cake and very nice people !
Everyone at the shop was so nice and gave me a sticker for my birthday, made me feel special !
28. September 2025
Beautiful cake
Beautiful cake, super easy website to navigate and very competitive in pricing.
It was delicious and many of our guests complimented the presentation. Would highly recommend!
27. August 2025
Excellent service and cake was…
Excellent service and cake was delicious thank you
18. September 2025
It was a delightful and delicious cake
It was a delightful and delicious cake. The design was flawless and beautiful. The flavour was outstanding, sweet but not too sweet, the sponge was soft and fluffy.
Collect was very quick and easy.
31. August 2025
Delicious cake!!
Delicious cake!!!
I ordered the cake for my mums 60th and to say everyone enjoyed it would be a huge understatement.. it was absolutely delicious, the lemon sponge was light a tasty and the icing was spot on and perfectly decorated too, I would 100% recommend and reorder myself!!
1. August 2025
Delicious cake
Delicious cake. We ordered this for our daughter's christening and everyone loved it.
29. Juli 2025
To be honest I’ve had better gluten…
To be honest I’ve had better gluten free cakes abroad and from hummingbird tasted stale like when you leave something out in the open it wasn’t fresh ruined my daughters birthday to be honest and we threw it away.
19. Juli 2025
Antwort von Lola's - South Kensington
Hello Courtney,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you were disappointed with your cake.
I can assure you that all of our cakes are freshly baked and prepared for the date of collection.
We do advise to store our cakes in the fridge and to leave them at room temperature for at least 2-3 hours before serving. If they are served straight from the fridge this can affect the taste and texture.
I will be sure to pass your feedback across to our bakery team for review.
If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
I’m really disappointed with the…
I’m really disappointed with the cupcakes we ordered for a birthday party. Unfortunately, they fell short in several ways.
First, the presentation was poor – nothing like the polished photos shown online. Some cupcakes had toppled over in the box, and the decorations looked rushed and uneven.
The cupcakes themselves were also far too small for the price, which made them feel more like miniatures than proper servings. On top of that, there was barely any cream or frosting, which made them dry and unappealing. The cake was also dry, and the little frosting that was there tasted overly sweet and grainy. Several guests left theirs unfinished, which was really disappointing.
We had high hopes and wanted these to be a fun highlight of the celebration, but sadly they were a letdown. I wouldn’t feel confident ordering from here again, especially for an important event.
14. Juli 2025
Antwort von Lola's - South Kensington
Hello,
Thank you for taking the time to leave your feedback.
I am very sorry for the disappointment with your recent order, this does not sound like our usual standard and we would like to review this further.
If you're able to, could you please email us your complaint with any pictures attached so we can log this with the relevant teams and help make this better for you?
Our email is hello@lolascupcakes.com or you can reply to your order confirmation email.
Best wishes,
Macy
It was not what I would imagine would be
It was not I would imagine it would be.
Too sweet, too dry. Disappointing. I order this cake for my birthday. Look silly in front of family and friends.
6. Juli 2025
Antwort von Lola's - South Kensington
Hello,
Thank you for taking the time to give us your feedback. I am very sorry you did not feel the cake was as per your expectations.
I can assure you that all orders are baked and prepared fresh for the date of delivery/collection.
I can see that you ordered the Tutti Frutti Loaded Cake. This cake is decorated with buttercream icing which is the sweetest type of icing we offer and can be too sweet for some based on personal preference. The filling of the cake however is a blueberry cream cheese icing.
I will be in touch with you via email shortly to discuss the matter further.
Kind regards,
GF Birthday on Holiday
I needed a GF birthday cake while on holiday, and everything was excellent. It was very convenient to retrieve the cake and the cake was well refrigerated upon retrieval. The taste was great and the cream cheese frosting was perfect!
25. Juni 2025
Really happy with the cake for my son’s…
Really happy with the cake for my son’s 18th birthday the writing was lovely and the cake it self tasted great well definitely use Lola’s again thank you for the easy great experience
22. Juni 2025
Gender reveal cake
First of all, the visual appearance of the cake we had made for the gender reveal party was good. However, its content was completely inedible. The cake was extremely sweet and no one could eat it, it was just made of sugar. Apart from that, the cake we had made for a baby girl was supposed to be pink only on the inside, but it was also very pink on the outside. In these respects, we would like to state that the cake, which was positive in terms of delivery and price, was not eaten by anyone.
8. Juni 2025
Antwort von Lola's - South Kensington
Hello Elif,
Thank you for sharing your feedback with us regarding your purchase of our Gender Reveal cake.
We are sorry to hear that you found this cake to be too sweet.
This cake does use our buttercream, which is our sweetest icing and can be too sweet for some.
We would suggest you may enjoy our other cakes with cream cheese or mascarpone icings for a more balanced taste, but we understand this would not have been possible with this particular design.
We will be sure to log this feedback with the bakery and product development teams regarding your disappointment with this cake.
If you would like to discuss your order further with our team, please do get in touch with us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.