I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnFood Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB
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Das sagen Bewerter
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... Mehr ansehen
Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... Mehr ansehen
Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... Mehr ansehen
Unternehmensdetails
Über Lola's - Lola's Selfridges London
Vom Unternehmen geschrieben
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Vom Unternehmen geschrieben
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktinformationen
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Vereinigtes Königreich
- +44207 318 3146
4.7
Hervorragend
372 Bewertungen
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customer service excellent
20. November 2024
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Mix up
The cakes were delicious but unfortunately, my order was mixed up. When we opened the box it was clear that the content was different to what was ordered. It was too late to go back to the shop.
7. November 2024
Antwort von Lola's - Lola's Selfridges London
Hello Anya,
Thank you for taking the time to leave this review.
I am very sorry to hear there was a mix up with your order, I can see my colleague has been speaking with you over email. Please just reply to this email chain and we can help resolve this for you.
Kind regards,
Chris
The service is quick and reliable
The service is quick and reliable. It’s always busy, so I understand it can’t feel very personal. The staff are polite and efficient. The price is very reasonable and the written messages requested on the cakes are very professional.
9. November 2024
I ordered the cupcakes that pictures…
I ordered the cupcakes that pictures would be printed of my kids. They gave me a strange person, and when I asked if it could be rectified they just gave me their card to complain, not even a refund or anything. They ruined my kids birthday party and very insensitive!
29. Oktober 2024
Antwort von Lola's - Lola's Selfridges London
Hello Zainab,
Thank you for taking the time to leave this review.
I am very sorry to hear that your cupcakes had the incorrect picture on and we have passed this feedback onto our bakery to ensure this does not happen again.
I can see we did process a refund for the order and sent out some cupcakes complementary to you as an apology for this.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Always a great experience dealing with…
Always a great experience dealing with Lola’s, the customer service and quality of product is first class I can highly recommend
23. Oktober 2024
The packaging of the product and…
Your answer is not convincing.Rainbow cake is mostly bought for children and its sugar content should be less. Excessive sugar is very dangerous for children. This taste happens when you add corn syrup to products.It was too sweet. The reason I bought a cake from Lolas cupcakes was because I thought it wouldn't be sugary like other cheap cakes. I dont recommend this product.
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Lola's - Lola's Selfridges London
Hello,
Thank you for leaving us a review.
I am sorry you felt the cake was too sweet.
Our Rainbow cake is one of the sweetest cakes we offer as it does have a higher buttercream content than the regular layer cakes. This cake has 5 sponge layers, each one sandwiched with buttercream and jam. Our regular layer cakes consist of two layers, so there isn't as much frosting used.
I would recommend trying any of our cream cheese or mascarpone frosted cakes as these are not as sweet as buttercream.
I will of course pass your feedback on to our bakery team, and If you would like to discuss this further please do not hesitate to get in touch with us.
Kind regards,
Chrissy
We love the chocolate raspberry cake…
We love the chocolate raspberry cake that I had for my Birthday.
It was super yummy and one of our favourite cake from Lola. And the staff was extremely efficient , friendly and helpful.
Highly recommend to buy any cakes from Lola especially for a special occasion like birthdays.
Jennifer Wood
10. Oktober 2024
Bewertung ohne vorherige Einladung
The best cupcakes and cakes there are!
1. Oktober 2024
Last minute order 5star
Last minute order and I collect them from Selfridges and the staff are so friendly and happy. Great customer service from them.
6. Oktober 2024
Antwort von Lola's - Lola's Selfridges London
Hello,
Thank you for getting in touch.
I am sorry you found the cake to be dry. I can reassure you our bakery bake fresh for delivery or collection each day.
Please email us on hello@lolascupcakes.com to let us know which cake you had so we can look into this.
I hope to hear from you soon.
Kind regards,
Shona
Kind regards,
Shona
Cake came out amazing tasted amazing…
Cake came out amazing tasted amazing and was perfectly on time
9. September 2024
Team Treat
Purchased some Cupcakes from Lola’s in Selfridges for the admin team at work as a surprise. Went down a treat “Red Velvet” a firm favourite.
12. September 2024
Great cake
Ordered cake online to collect in store.
Cake was delivered to store on time and tasted delicious. Thank you!
6. September 2024
Lovely cupcake and hot chocolate
I bought a hot choclate and cupcakes for my son for his birthday. It was really moist and actually tasted fresher than normally shopped bought cakes. The staff were friendly and polite and did not rush you. The only thing I would comment negatively is the price of the cupcake that I was told I need to pay extra for as it was "personalised." If a cake is personalised then it would say what I wanted it to say that had direct meaning to me. The cake was already displayed with happy birthday so sorry but I disagree with the inflated pricing for something on display. Other than that, I really enjoyed both my hot chocolate and cup cake.
5. September 2024
It was by far the Birthday cake I’ve…
It was by far the Birthday cake I’ve ever had. Quality & Taste & Presentation! I strongly recommend Lola Cakes.
25. August 2024
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