Loeah Bewertungen 

Be very careful when ordering from Lunã (who appear to be rebranding as Loeah). Their sizing chart is fundamentally misleading. They map a UK 8–10 to a Medium, but the actual measurements listed for Medium (waist 29–31", hips 38–40") are a standard UK 12–14 across high-street brands.

​When you try to return them, you discover they operate out of the Netherlands. To use their "Fit Guarantee" to swap sizes, you have to pay £6.95. If you want a standard return, you are forced to pay expensive international postage yourself to ship them back to Holland. When I pointed out that the product was mislabelled according to UK sizing standards, customer support refused to issue a full refund or provide a prepaid return label, leaving me to accept a 50% partial refund just to avoid paying international postage.

​Now that I have had to keep the items and could actually try them on, the fit is completely awful. The pants are massive, and the gusset is absurdly wide for a UK 8–10, causing thick, uncomfortable bulking between your legs that makes them unwearable underneath normal clothes.

​To make matters worse, they run deceptive social media ads featuring "independent" brand comparison accounts that rank their own product as #1 — ads that are now running under their new brand name, Loeah.

​There is a reason Vinted is currently flooded with people trying to get rid of these brand-new, mis-sized pants. Avoid the hassle and stick to reliable UK-based brands with realistic sizing!

Update: The brand’s response proves the point. If you put "UK 8–10" directly in a column on your size chart, it IS mapping to UK sizing, you cannot list a UK size equivalent and then blame customers for trusting it. Furthermore, telling customers they are "free to return for a full refund" ignores the fact that UK buyers must pay £10+ in international shipping to Holland to return unopened items caused by their inaccurate chart. Stand by my warning: look elsewhere.

So far customer service has been prompt and helpful. I had to exchange my first order for my daughter as they were too big and all has gone according to plan within the terms on the website. The quality of the underwear looks excellent and I will review again once we receive the new size and once they have been tested.

I am delighted with my Luna pants for the design as I find them very comfortable.
There are two things you could improve on for me.
1: I do not need the absorbency layer to go all up the back. It makes the pants bulky and it does feel like wearing a nappy. I am old but I am not incontinent. I want access in my size (5x and 6x) to light absorbency. I want feminine.
2: I want lace and I want colour choices too.
If you do this you will have the perfect product. 😀👍

Don't even bother, overpriced and disguised as a special offer, even with special offer still overpriced. Then waiting times are over 10 days, they don't ship it as you order it, they ship it when minimum number of orders is reached. So that's really long. You could order from far on this planet and receive it faster than this.
Then, when finally it reached UK courier, I get notification address is incorrect and items will be sent back to sender. That's another 10 days, isn't it? and how long to process my refund? So 3 weeks later no products and no money back, why would anyone subject themselves to this proor experience.
Customer service unhelpful as well. How could address be wrong when I ordered online for years and never had an issue with wrong address to the point where Royal Mail will refuse delivery. It's not like the postman could not find the building, it's an issue with not even sending it out for delivery in the first place, so something has gone massively wrong at their end. And I'm the one being inconvenienced. Hope this helps others looking to order

Update after reply below:

I got a new email pretending it was MY fault for non-delivery, something along the lines "maybe I wasn't at home". Well Luna, you got some nerve to write this nonsense. Why send a generic email when you know very well the tracking shows it was undeliverable due to incorrect details.
"Incorrectly addressed. returned to sender, GB"

And I already emailed you several times, don't come posting here pretending you are helpful, I had no reply to my previous emails and not wasting more time, I opened a case for refund.

The customer service is incredible! They stuck with their size promise for first time ordering. My daughter says they are comfortable.

The underwear is very well made, soft and comfortable. The first pair I received was not quite the right fit and the Lunã customer service was impeccable helping me choose a suitable pair and getting rhe replacement organised!

Lovely product but unfortunately were too big for me on arrival. I contacted them to ask about returning the unopened pack but they quickly responded to highlight their fit guarantee and will be replacing all pairs and I dont need to spend time or money returning them. I will be telling all my female friends!

Comfortable underwear and good absorption.
Although I didn’t feel it was great for keeping smells locked in.

On 7 September I ordered 8 items from Lunã. They all arrived together in a single sealed bag. When I asked to return two items, I was told that opening the bag had broken the "hygiene seal", so I couldn't return any of the items.

This is a packaging choice made by Lunã, not the customer. Other period underwear, swimwear and lingerie brands seal each item individually, so you can still check one item without losing the right to return the rest. With Lunã, you can't even open your order to see what's inside without being told you have no right to return it.

I wanted to return two items because of the materials used. I chose my products based on the materials, but the product pages don't say what each item is actually made from. They link to a general page that lists many materials, and none of them match the item I received. Its care label says 100% polyester, which I wouldn't have bought if the page had said so.

There is no UK address or UK contact for the company, and my concerns have not been properly dealt with.

Before you buy, know that opening your delivery will automatically cost you the right to return any item. I'd avoid this company until they seal items individually and list materials accurately for each product.

I was a little apprehensive about ordering the period pants without knowing if they would be a good fit for me, so was happy to read about their fit guarantee. I went ahead and ordered 2 pairs, the lace brief and the hipsters.
The lace briefs are a great fit, and I really like how ‘secure’ I feel in these. Unfortunately, I just did not like the fit of the hipsters on me and got in contact with customer services. Hazel, Kasandra and Josephine have been amazingly helpful in making sure I got the right replacement, even going above and beyond by suggesting they send me the pictures of the 2 different styles I was thinking of replacing with, and then sending me all the various measurements for both.
Yes, it has taken longer but I can’t fault that when they have taken the time to make sure I am getting the right fit for me.
On top of this amazing service, they have said they don’t need me to return the pants, and I can pass onto someone else or donate to charity.
I will definitely be recommending to all my friends and family, and will be back to buy more. 10/10 ⭐️⭐️⭐️⭐️⭐️

The first pair I bought were too big but Luna agreed to replace them, which really is top service!
The original pants I received were beautifully soft and looked like they would do the job perfectly. I can’t wait to try the correct size “next month”! I’ve also bought some pairs for my teen daughter who loves the fun prints.

I recently bought several pairs of Luna pants, and while one of the styles wasn’t quite the right fit for me, I’ve been really impressed with the customer service.

The team were incredibly helpful with my queries and made the replacement process really easy, helping me choose a style and fit that suited me much better.

I’ve yet to properly wear the period pants, but first impressions are great, they look lovely and felt really comfortable when I tried them on. It’s been a really positive experience, and the excellent customer service has definitely given me confidence to order from Luna again.

Can't say anything but thank you for the brilliant delivery time . Unfortunately the pants didn't fit but the customer service was brill and the added bonus of being told that I could get a free replacement of the right side was amazing .

Awful awful company. The itself product is passable but there are better out there. Not worth the money.

But - The reason for the bad review is that they are just dishonest. I ordered on a buy one get one free, only one was shipped, I complained, they said I had to pay an additional £6.99 for postage. I replied saying why do I have to pay postage, it was a buy one get one free? I am now in the most infuriating email trail with either a really badly programmed chatbot or someone in customer service who hates their job and is just winding their customers up. It’s poor form and they just rip people off. An example of a company that’s all instagram ads and no respect for customers

I'd ordered two pairs of briefs in medium for my daughter but unfortunately she felt they were too tight. I contacted customer services at Luna who were very helpful and offered to exchange for the next size up which was a relief. I'm hoping the size will be perfect fir my daughter. I'd like her to use reusable products going forward and this certainly seems like a great quality product.

Excellent customer service. I ordered two sizes and needed to exchange one. Service was really good. The items are lovely and definitely worth buying. I bought the Leopard print and love them.

I am extremely unhappy with my experience with Lunã and, most of all, the complete lack of response from customer service when I have been trying urgently to resolve this.
On 26 September I was at checkout with items in my basket and was trying a discount code to see what the final price would be.
I entered the discount code and pressed APPLY. The discount was not accepted. Instead, the next screen I saw was confirmation that an order for £104.85 had been completed.
I did NOT knowingly or intentionally press Pay to complete this purchase.
I contacted Lunã within minutes of this happening, explained what had occurred and asked them to cancel the order immediately before it was dispatched.
I received no response.
The order was then dispatched anyway.
I have since emailed Lunã repeatedly and have now also submitted an urgent complaint through the contact form on their website. I still have not received a response from an actual member of customer service.
I have also raised the checkout issue directly with Shop Support, who have investigated the Shop Pay transaction. I am continuing to dispute what happened during checkout with them.
What makes this situation even worse is that the unexpected £104.85 payment has left me short for essential household expenses and bills. I acted within MINUTES to try to stop the order, yet it was dispatched while my messages went unanswered.
I have now discovered that Lunã's return centre is outside the UK and that customers are ordinarily responsible for international return postage. So despite trying to cancel immediately, I potentially face paying even more money just to return an order I did not intend to complete.
I have kept copies and timestamps of all my correspondence showing exactly when I first contacted Lunã.
I am not asking for anything unreasonable. I want Lunã to actually respond to me, acknowledge my cancellation/withdrawal request, arrange a prepaid return for the unopened products and refund my £104.85.
Order QAXQYZ4ER.
I would really appreciate somebody from Lunã finally contacting me and resolving this.

Great company with the fit guarantee as a bonus as wasn’t sure which sizes would best suit my daughter. Thanks so much

On my first order with Luna the pants came up a bit big on me. Their policy on first time buys is great as they arranged for a smaller set to be sent out and I only had to cover postage. Very grateful. The pants seem absolutely lovely. Can't wait to try them on my next cycle.

Great quality product, fast delivery and great customer service, we were guided through how to use the fit guarantee as our daughters initial order didn’t fit.