I ordered two new keys, they both arrived on time and in good condition and worked perfectly. I would definitely use Lockstation again and recommend them.
Unternehmen hat geantwortet
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Das sagen Bewerter
Placed an urgent order for next day delivery, on items showing as in stock. Two days later, it does not appear to have shipped, their phones are not being answered and their chat system is offline. A... Mehr ansehen
Unternehmen hat geantwortet
Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Mehr ansehen
Unternehmen hat geantwortet
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Kontaktinformationen
Vereinigtes Königreich
- lockstation.co.uk
4.1
Gut
533 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service terrible
Customer service terrible! Lady on the phone was extremely rude. We had paid for next day delivery which did not arrive, instead of understanding, she was extremely rude and did not offer my £9.99 delivery charge back but instead put the phone down!! So rude. The customer service needs urgent attention!
31. Januar 2024
Bewertung ohne vorherige Einladung
Sells products they don't stock.
2. Februar 2024
Bewertung ohne vorherige Einladung
Great prices and fast delivery
Great prices and fast delivery. Responded to queries immediately.
25. Januar 2024
First time used this company for on…
First time used this company for on line purchase .. problem with product out of stock and needed it urgently… they provided Great customer service…. Helpful and friendly… and sent me an alternative quickly…. Thank you!
25. Januar 2024
Yes efficient service
2. Januar 2024
Good quality key
Good quality key, could've arrived a bit quicker but wasn't in any rush so all good
2. Januar 2024
Easy purchase and very quick delivery
2. Januar 2024
Ordered a simply key for my office…
Ordered a simply key for my office desk, delivered on time. However the key is nothing like the one i ordered. Emailed customer service, they asked for a photo of my key (key pattern printed on key) and the key they provided, both completely different patterns and doesn't work in my desk. They said the key I have must have the code incorrectly printed on it. Basically said I ordered the wrong one, but the code I entered was correct, ordered from another company at the same time, same price and that key works perfectly with the code I entered.
Customer service non existent, when they place blame on someone else. Avoid.
4. Januar 2024
Bewertung ohne vorherige Einladung
Great product promptly delivered
24. November 2023
Locker keys
Ordered the key, arrived very fast and fitted perfect! Highly recommended
24. November 2023
Great service
Great service, new lock was unusual as it was for a sliding door. Didn’t think I could replace
It.
24. November 2023
Easy to find what I needed
Easy to find what I needed, quickly delivered and look to be good quality
28. November 2023
Quick and precise awesome service
27. November 2023
I've been looking for a key for my…
I've been looking for a key for my kitchen and bathroom windows and the one you sent does the job thank you
27. November 2023
Disappointing it took 10 days to…
Disappointing it took 10 days to deliver with no explanation way it was ordered on the 20th and eventually received on 30th but the product is good
27. November 2023
Antwort von Lockstation
Dear Rachel Fugil,
Thank you for taking your time to write us a review.
We are extremely sorry for the delay with your order.
I can see you ordered a made to order item which sometimes incur longer despatch times. This also clashed with black Friday weekend.
I can see there were a few phone calls between yourself and a member of staff who did their best to keep you upto date.
Once again please accept our apologies for the delays with your order.
Kind Regards
Kirsty
Ordered a window Espag locking…
Ordered a window Espag locking mechanism. It had a bit of bubble wrap round it and parcel paper on top of that and then parcel tape wrapped around the ends. It arrived bent. I have managed to straighten it as best I can and hope that it works when I fit it. I won’t be using this company again. This product should have been in a box for protection and also a fragile sticker would be a good idea as well.
24. November 2023
Antwort von Lockstation
Dear Stephen Castle,
Thank you for taking your time to write us a review.
We are very sorry to hear this was received bent. Unfortunately I cannot see any emails have been sent to notify us or any phone calls from yourselves, if we are notified we would have been more than happy to arrange a replacement for you.
We have sent these locks in this way for over 10 years and it is extremely rare for them to be damaged in transit, however your comments have been taken on board and passed over to or warehouse manager.
Please do let us know if you have any problems when fitting.
Kind Regards
Bianca
Couldn’t get the part anywhere else
Couldn’t get the part anywhere else. Very helpful and delivery spot on!
24. November 2023
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