great product expensive delivery. paid for next day delivery 6.50£ came after 2 weeks, shouldn't charge that much if that's the case.
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Das sagen Bewerter
I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... Mehr ansehen
Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... Mehr ansehen
Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.
Lockhart Catering Equipment
Vom Unternehmen geschrieben
- We're committed to consistently improving service!
- We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.
30 Day Money Back Guarantee
To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.
The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.
Kontaktinformationen
Lockhart House, RG7 4XE, Reading, Vereinigtes Königreich
- 03701 678678
- websales@lockhartcatering.co.uk
- lockhart.co.uk
4.0
Gut
706 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 20 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I never received my order
I never received my order, still waiting !!! I ordered next day delivery on 28th Dec and there's no sign of it yet. No one has contacted us to let us know where it is.
4. Januar 2024
I agreed a date on Monday to return the…
I agreed a date on Monday to return the wrong glasses and receive the right glasses , the courier turned up today to accept the return but not deliver the new ones
4. Januar 2024
Antwort von Lockhart Catering Equipment
Thank you for your review, and apologies for the issues you've experienced on this occasion. Our carrier handle their deliveries & collections separately, and we can see that the replacement order was sent & then received the next day after rectifying the issue. This was unfortunately on a slightly quicker schedule than the collection. Rest assured, we will forward your comments to our carrier and will look into making our deliveries & collections more economical in the future. In the meantime, if you have any other issues relating to this order or your account, please ring our team on 03701 678678. Thanks, Simon.
Love love Just Love
3. Januar 2024
False information on Webb site …
You said next day delivery if ordered before 6 pm. My order was before 6. But the items were not even with the courier the next day. 3 days later I have still not received the order
24. Dezember 2023
Antwort von Lockhart Catering Equipment
Hello and thank you for your review. We apologise for the delivery issues you've experienced over the festive period and your review was sent to our dedicated customer service team. I understand we have now made contact with Parcelforce & confirmed that they delivered your order in full as of 27th December. If you have any other queries, please don't hesitate to ring us on 03701 678678. Thanks, Simon
Still awaiting order..
Paid for next day delivery, order didn't arrive. Phoned customer service who said it would be with me by the end of the day, three days later no order received and tracking number supplied by company isn't recognised by delivery courier.
22. Dezember 2023
Antwort von Lockhart Catering Equipment
Hello and thank you for your review. We apologise for the delivery issues you've experienced on this occasion and your review was sent to our dedicated customer service team. I understand we have now made contact, refunded the courier charge & confirmed that you have now received your order in full. If you have any other queries, please don't hesitate to ring us on 03701 678678. Thanks, Simon
Great service
My purchase arrived the day after I ordered it which I thought was awesome especially as it’s the week before Xmas.
Well packaged too.
20. Dezember 2023
Let down by ParcelForce
Good experience and communication from Lockhart with equipment ordered at 4.20pm despatched the same day for next day delivery. However badly let down by their courier choice Royal Mail (ParcelForce) who said they attempted a delivery next day but no card left and basically I think the driver too lazy to find the address/us in a large park setting.
As a follow up to the above I was subsequently contacted by Jo at Lockhart who took it upon herself to resolve the issue which she did by contacting ParcelForce directly and satisfactorily resolved the delivery issue. Many thanks Jo great service and help - much appreciated 11/10 ParcelForce 3/10!
1. November 2023
Antwort von Lockhart Catering Equipment
Hello, thank you for your review. Note: This review concerns Parcelforce as opposed to Royal Mail, which we do not use. We apologise for the delivery issues you've experienced on this occasion and your review was sent to our dedicated customer service team. I understand we have now made contact, refunded the courier charge & confirmed that you have now received your order in full. If you have any other queries, please don't hesitate to ring us on 03701 678678. Thanks, Simon
Very efficient
31. Oktober 2023
excellent speed of product delivery
3. Oktober 2023
easy to find items and quick to deliver
30. September 2023
STAY WELL AWAY FROM THIS COMPANY
STAY WELL AWAY FROM THIS COMPANY, ABSOLUTELY USELESS! ORDERED A JUG FROM THEM WITH NEXT DAY DELIVERY, 3 DAYS LATER NO SIGN OF THE JUG. CALLED CUSTOMER SERVICES, SPOKE TO A MANAGER WHO GUARANTEED THAT I WOULD GET THE ITEM THE NEXY DAY, IT FINALLY CAME A WEEK LATER! NO USE TO ME NOW.
CALLED CUSTOMER SERVICES AGAIN AND WAS ADVISED THAT THEY HAVE NO IDEA OF WHAT THE WAREHOUSE TEAM ARE DOING AND HAVE NO INSIGHT OF HOW THEY ARE PRIORITISING ORDERS, HOW CAN YOU RUN A BUSINESS LIKE THAT, WORST EXPERIENCE IVE HAD, WILL NOT BE BUYING A THING FROM THEM AGAIN
13. September 2023
Bewertung ohne vorherige Einladung
Antwort von Lockhart Catering Equipment
Hello, thank you for your review. We apologise for the delivery delays you've experienced on this occasion. I've forwarded your review to our dedicated customer service team to assist us with continually striving to improve our overall service levels. Someone from our team will follow-up with you directly as well. In the meantime, if you have any other queries, please don't hesitate to ring us on 03701 678678. Thanks, Simon
Your web site looks like …
Your web site looks like it was created in the 90s. Very difficult to find things. Stock availability is poor ( although this may be the problem of Pizza Hut as I’m sure you stock what they tell you to )
As a Pizza Hut customer it would be helpful to have a page of Pizza Hut approved items to order. When I search I get 20 options none of them are for me.
I’ve had some difficulties with your telesales too. Not getting call backs etc.
Have placed 5 web orders
4 had unavailable items
1 was wrong
I used you when I worked for kfc - a much better experience.
3. Juli 2023
Antwort von Lockhart Catering Equipment
Hello, thank you for your review. We apologise for the availability issues you've experienced on this occasion. Once you login with your account details, you should be able to navigate to 'contract products' - this will give you a list of products that are only available for your site / account. I've forwarded your review to our dedicated account team who will follow up with you directly as well. Thanks, Simon
We had received FA472 Andarta Lobby…
We had received FA472 Andarta Lobby Dustpan & Clip Black 2 ( in which was broken)
27. März 2023
Antwort von Lockhart Catering Equipment
Hello, thank you for your review. We apologise for the product issues you've experienced on this occasion. I've forwarded your review to our dedicated account team who will follow up with you directly. In the meantime, please don't hesitate to contact us on 03701 623623. Thanks, Simon
Good service and quick and efficient
2. Mai 2023
New Era cutlery
We had New Era cutlery, which even though they are extremely cheap, they are very good cutlery.
We lose so many pieces of cutlery that we tend to use the cheapest, but the quality is good. The items are just plain steel, but apart from that, they are a good weight and strong, no bending of the forks or knives.
I have purchased previously and will continue to purchase from Lockharts. Delivery is prompt, what more can you ask for.
1. März 2023
Most of orders are delaying.
28. März 2023
Antwort von Lockhart Catering Equipment
Hello, thank you for your review. We apologise for any issues you're experiencing in relation to delivery & timings. I've forwarded your review to our dedicated account team who will follow up with you directly. In the meantime, please don't hesitate to contact us on 03701 623623. Thanks, Simon
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