Amazing experience living with loc8me Had some small problems moving into the house that were sorted very quickly thanks to Gabby and Fran. Amazing house and great team
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
At Loc8 me, I deal with Emma, Izzy and the wider team. They are a truly professional, proactive and very responsive team who hold a wealth of knowledge and expertise in the field. I have worked with t... Mehr ansehen
Unternehmen hat geantwortet
AVOID AVOID AVOID in Nottingham. Absolutely useless. Problems started as soon as my daughter moved in. Water ingress into her room, mold, musty smell, damaged paintwork. Had to move out and commut... Mehr ansehen
Unternehmen hat geantwortet
Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Kontaktinformationen
202 Ashby Road, LE11 5AA, Loughborough, Vereinigtes Königreich
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Hervorragend
1242 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Service
Halle was superb and extremely accommodating during our viewing. She went into thorough detail about the house and answered any questions we had. Would definitely recommend!
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Isabel,
Thank you for the great review! We’re so pleased to hear Halle provided such a detailed and accommodating viewing experience, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
Avoid the Loughborough branch at all…
Avoid the Loughborough branch at all costs.
Truly the worst experience I have had with a letting agent. They were completely non responsive and failed to resolve even the most basic repairs. A replacement hoover took months, and a cupboard actually fell on a student’s head, resulting in hospital treatment. The branch offered only £50 in compensation… the list is endless.
We had to fight extensively for the deposit and eventually managed to recover 90 percent. The agents also provided what appeared to be fake cleaning invoices and attempted to charge for mattresses that were kept clean… again, the list is endless. They profit from students who are too exhausted or inexperienced to challenge unfair deductions.
Awful management and a dreadful standard of service. I would never recommend this branch to anyone.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Bee,
We are sorry to hear about your experience and the issues you've raised, particularly around delays with maintenance and communication. While these were resolved, I appreciate the timescales weren't what you expected.
For clarity, we do ask that maintenance is reported through our website so it can be properly logged and tracked, as messages sent via other channels aren't always picked up in the same way.
I also understand your concerns regarding the Wi-Fi and deposit, as well as the level of communication needed throughout the tenancy.
A goodwill gesture was offered and later increased, which we believe was a fair outcome in the circumstances.
I'm sorry again for the frustration caused, and your feedback has been noted and will be reviewed internally.
Many Thanks,
Molly Murphy - Loughborough Branch Manager
Harry
Harry was enthusiastic and made sure we had all the details we needed, very helpful
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Al,
We really appreciate your feedback! It’s great to hear Harry made sure you had all the information you needed and supported you throughout.
Many thanks,
loc8me Team🍊
Really kinda guy was super helpful had…
Really kinda guy was super helpful had no issues at all. Would recommend Ben to other people.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Jack,
Thanks for sharing this! We’re glad to hear Ben made the experience straightforward and helpful from start to finish, we’ll be sure to let him know.
Many thanks,
loc8me Team🍊
a great experience
ben was super accommodating to what we were looking for today, and was willing to give us his insight on each property after letting us decide for ourselves. thanks so much!
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Mary,
Thank you for your kind feedback! We’re really glad Ben took the time to understand what you were looking for and supported you with helpful insights throughout your viewing.
Many thanks,
loc8me Team🍊
Virtually no customer support.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Tobi,
We’re sorry to hear this and that you’ve been left feeling unsupported. This isn’t the level of service we aim to provide, and we’d like the opportunity to understand what’s gone wrong. Please contact us directly so we can look into this further.
Many thanks,
loc8me Team
2nd Year house viewings
Me and my friend were given a house tour by Harry, and he was very friendly and informative. We didn't have to wait long and we were driven to the house so we didn't need to walk which is quite nice.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Juliette,
We appreciate you sharing this! Great to hear Harry made the experience smooth and informative, and that the added convenience made your viewing even easier.
Many thanks,
loc8me Team🍊
Had an amazing viewing experience with…
Had an amazing viewing experience with Josh, made the experience much more bearable and answered all of our questions with incredible detail and made us feel much more confident with our decision. Absolutely recommend!
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Manasa,
Thanks for the fantastic review! We’re so pleased Josh made your viewing experience detailed and reassuring, helping you feel confident in your decision, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Ben was a very friendly and informative…
Ben was a very friendly and informative letting agent. Very helpful and able to find a great house.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Nick,
Thank you for your feedback! We’re delighted to hear Ben made such a strong impression and helped you find a great home, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
Ben was so kind when answering our…
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his opinions when we were asked and allowed us to find our dream student house.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Maddie,
We really appreciate you taking the time to share this! It’s great to hear Ben made you feel comfortable and supported, especially during your first house search , we’ll pass this on to him.
Many thanks,
loc8me Team🍊
Halle was so informative and helpful…
Halle was so informative and helpful with showing us around all the properties. Thank you
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Julianna,
Thanks for the lovely review! We’re so glad Halle was able to guide you through the viewings and provide helpful information along the way.
Many thanks,
loc8me Team🍊
Halle was incredibly friendly
Halle was a really informative and friendly guide around each house.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Aimee,
Thank you for your feedback! We’re so pleased to hear Halle made your experience friendly and informative throughout, we’ll be sure to share this with her.
Many thanks,
loc8me Team🍊
Hally was really good at telling us all about the pricing and location of the houses
Hally was really good at telling us all the information about the housing and was helping us in making are decision.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Sian,
We appreciate you taking the time to leave this review! It’s great to hear Halle helped you understand key details like pricing and location, making your decision easier.
Many thanks,
loc8me Team🍊
Halle was very informative about all…
Halle was very informative about all the houses and gave us some good local knowledge.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Monty,
Thanks for the kind words! We’re glad Halle could provide helpful insights and local knowledge during your viewings, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
Really good service
We had a lady called Halle, she was really lovely and was a really good help in finding out what we actually wanted from our properties, as well as showing us around the ones we were viewing.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Ellen,
Thank you for sharing your experience! It’s great to hear Halle supported you in finding what you were really looking for while guiding you through the viewings.
Many thanks,
loc8me Team🍊
Scam and neglect
Really wish I could give a negative star review, but this is as low as I can go. I have waited almost 2 months since leaving for my deposit to be sorted out, and I have not heard a response in 2 weeks regarding this despite continued attempts to get in contact. And they try to scam you out of part of your deposit under the guise of a mattress cleaning fee, because "oh students will never fight back on it", even though the mattress didn't need cleaning (their own words from their own reports). It is extremely predatory and abusive. While letting, our "emergency" problems (such as having a broken fire escape door) were left unattended for months. I do not recommend this experience to anybody, and I would always say to stay very very far away from Loc8Me.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Bernardo,
We’re very concerned to read your review and take these concerns seriously. The delays and issues you’ve described are not acceptable, and we understand your frustration. We would like to investigate this fully, so please reach out to us directly with your details so we can review the situation and work towards a resolution.
Many thanks,
loc8me Team
My viewing experience was amazing
My viewing experience was amazing! Ben was absolutely incredible, he answered all of our questions to the point where I couldn’t think of any more!
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi there,
Thank you for the great feedback! We’re really pleased to hear Ben made such a strong impression and kept everything clear and informative throughout your viewing.
Many thanks,
loc8me Team🍊
We had a great viewing experience with Ben
We had a great viewing experience with Ben, he answered all of our questions and made the experience really fun and enjoyable. He seemed like a genuinely nice guy and the process of viewing was so quick and simple, Thank you.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi Edward,
We appreciate you sharing this! It’s great to hear Ben made the experience enjoyable and straightforward while answering all your questions.
Many thanks,
loc8me Team🍊
Loc8me viewings with Harry
Had a great set of viewings with Harry. He was very helpful and answered any questions I had. The houses shown were all good and we’ve decided to move forwards with one for the next year
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
Hi James,
Thanks for your review! We’re glad Harry was able to support you through your viewings and help you find a property you’re happy to move forward with.
Many thanks,
loc8me Team🍊
Thank you Josh!
We were shown round 3 houses in an hour and had all of our questions answered by Josh. Josh was very accommodating and helpful and made sure we found the house best suited to us. Thank you Josh!
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von loc8me.co.uk
HI Rowan,
Thank you for your kind words! We’re pleased to hear Josh made the most of your time and helped you find the right property, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
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