When I contacted LIVLIKO as I had not received my order for 2 weeks, the customer service offered was impeccable. They gave me alternatives as my preference was out of stock which I received the day a... Mehr ansehen
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Das sagen Bewerter
Website was easy to navigate. Order through to delivery was super fast. Quality of product is amazing. Only loses a star due to dimensions on the site (at the time of my order) were not accur... Mehr ansehen
Unternehmen hat geantwortet
I had the privilege of purchasing the most luxurious and totally gorgeous scarve for a dear friend as a gift. it was beautifully packaged aswell. Livloko were absolutely fantastic and a real joy to ch... Mehr ansehen
Unternehmen hat geantwortet
I bought this bracelet for my partner who was over the moon with it! The round crystal beads are very good quality and she said its the nicest one in her collection as she is really into her chakra br... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a passionate and dedicated London-based team that designs high-quality accessories for men and women. Founded in 2020, LIVLOKO London creates scarves, bracelets, wallets and jewellery that combine timeless style with everyday practicality. Every LIVLOKO London design is our own original work and is protected by our trademarks. Our collections include mulberry silk scarves, satin scarves and pashmina shawls, crystal, chakra and gemstone bracelets, men’s leather and beaded bracelets, and carbon fibre and RFID-blocking wallets. We work closely with a small number of long-term suppliers and meet them in person, because fair and safe working conditions matter more to us than profit. Each piece arrives in a LIVLOKO London gift box or gift bag, wrapped in tissue paper, so it is ready to give. Our packaging is FSC certified and made with recycled material. We offer free tracked UK delivery on every order, 60-day free paperless returns, and a lifetime manufacturer’s warranty against manufacturing defects. We hope you can tell when viewing our product lines that we make great efforts and take exceptional pride in what we do. We are genuinely grateful to serve our customers and enjoy dealing honestly and fairly with our reputable global partners.
Kontaktinformationen
5 Brayford Square, E1 0SG, London, Vereinigtes Königreich
- 0330 808 4947
- support@livloko.com
- livloko.com
4.4
Hervorragend
43 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quick service, excellent producy
Wallet arrived quickly, looks and feels great, and is exactly what I wanted.
21. September 2026
NEVER GOT MY ORDER& thereRUDE
Livloko stop harassing me with constant replies it’s been a month now. There response IS A LIE BUYERS BE WARE & AM NOT THE FIRST CLIENT THEY HAVE TREATED ME LIKE THIS🥺 they said they will reply and make me look like a liar. I never got my package. When I wrote my HONEST review abt not receiving my order, livloko London sent me threatening emails😂instead of apologizing for not delivering my order and the delay. it’s been a week now yet it showed it would be delivered in 1-3 days and I can’t track it they gave no option of tracking and they keep sending me emails to give them reviews that I got it . If I don’t get my package tomorrow I will know they are a scam and they took my money🤦🏽♀️🤦🏽♀️ instead of asking for reviews help me track my package 🚮it was meant to be a bd gift for a friend but the bd even passed.
DONT BOTHER BUYING FROM THEM THERE UNRELIABLE AND RUDE TO CLIENTS & they won’t give you TRACKING INFORMATION. They sent me a rude emails after I left my review. And telling me to never order form
Them again as if I would
Oh plus when they ask for your email to give a discount it’s a scam .
There have an employee named Jordan
He is so rude and unprofessional
This has never happened to me.
BUYER BE WARE!📌
Jordan you’re so unprofessional instead of threatening me not to leave my honest review that I don’t get the package and give me tracking info or refund my money. You’re busy sending me rude emails and threats.
I wish I would could attach the screenshots from there rude emails and threats here and my Oder confirmation to show you all the evidence. But I can’t find that option
9. September 2026
Antwort von LIVLOKO LONDON
We are genuinely sorry to hear that your experience with LIVLOKO London did not meet your expectations. Customer satisfaction is extremely important to us, and we always endeavour to treat our customers with courtesy, fairness and professionalism.
Having carefully reviewed your order history and our correspondence, however, we feel it is important to clarify several statements made in this review, in the interests of providing an accurate and balanced account of the circumstances.
Your order was placed on Wednesday 9 September at approximately 8pm. At checkout, our stated delivery timeframe was 3–5 business days, rather than the 1–3 days mentioned in your review. As weekends are excluded from this calculation, your expected delivery window extended until Wednesday 16 September.
You contacted us at approximately 2am on Tuesday 15 September, while your order was still within its advertised delivery timeframe. Our team explained this and sought to clarify the expected delivery date. We appreciate that waiting for an anticipated delivery can be frustrating, particularly when the item is intended as a gift, but at that stage the order was not overdue.
We would also like to clarify that your order was flagged by our automated security system because it was placed using an IP address originating from Uganda, a country to which we do not ordinarily provide delivery services. This prompted an additional verification check as part of our standard fraud-prevention procedures. Such measures are in place to protect both our customers and our business and were not directed at you personally.
Regarding your other concerns, the email discount offered by LIVLOKO London is entirely genuine. Your first order was cancelled and refunded following your initial complaint about not receiving the discount code, and your subsequent order was also cancelled and fully refunded after your further correspondence.
We categorically reject the suggestion that our team threatened you or attempted to prevent you from leaving an honest review. In fact, the invitation to leave a review was sent by us. Our only request was that the circumstances surrounding your order, particularly the advertised delivery timeframe, be represented accurately.
Following repeated correspondence that we considered inappropriate towards members of our customer service team, including junior colleagues, we made the decision to discontinue further correspondence and decline future orders. This decision was not taken lightly. While we welcome criticism and recognise every customer's right to express dissatisfaction, we also have a responsibility to protect the wellbeing of our employees and maintain respectful communication.
We remain committed to providing excellent products, transparent delivery information and professional customer service.
For clarity, at the time this review was submitted, your order was still within its advertised delivery window, and both orders had been fully refunded.
We regret that the experience ended in this manner, but we believe it is important that the circumstances are presented fairly and accurately.
**LIVLOKO London Customer Care Team**
You listened to my delivery issue and…
You listened to my delivery issue and you resolved it that is what I would expect from reputable company.
29. August 2026
Fastest delivery I've ever had
Fastest delivery I've ever had , package product amazing item is beautiful ❤️ thank you so much
12. August 2026
When I contacted LIVLIKO as I had not…
When I contacted LIVLIKO as I had not received my order for 2 weeks, the customer service offered was impeccable. They gave me alternatives as my preference was out of stock which I received the day after as promised & also a good will refund. Tarnie, thank you so much for your help & support
1. August 2026
This is the 3rd item I've purchased…
This is the 3rd item I've purchased from Livloko and am very pleased with the quality and price for such a good item.
5. August 2026
Great product
Great product, arrived quickly, well packaged, and exactly as described. Excellent quality and value for money. Would definitely buy again.
16. April 2026
I think the bracelet looks great on me…
I think the bracelet looks great on me and with the extra link it’s perfect and really made well and very good value
12. März 2026
great product quick dispatch high…
great product quick dispatch high quality walllet really good leather
12. Februar 2026
Meeting expectations and more
The scarf was exactly what I expected with respect to colour and texture and was presented in a nice gift bag. In addition I received a free scarf that was in my favourite shades of green - how lucky!
8. Dezember 2025
The gifts are for my son for Christmas
The gifts are for my son for Christmas, they are great quality and look wonderful.
Had to use customer service, exceptionally good communication and did what they said they were gonna do,
highly recommended
25. Oktober 2025
Bewertung ohne vorherige Einladung
Packaged with care
It was easy to choose and order what I wanted, I read a little about each one before I made my purchase. Arrived promptly and well packaged in a little bag that I have kept. Love the colours and I enjoy looking at it now and then.
25. Juni 2025
Lovely products and fantastic customer…
Lovely products and fantastic customer service. I definitely recommend this company.
19. April 2025
Bewertung ohne vorherige Einladung
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