LIVE x MAINTAIN Bewertungen 1’064

My daughter suitcase, whilst it looks the part, broke after 8 months and despite the company offering a lifetime warranty this is completely inaccurate. I was spoken to incredibly rudely with “Sarah” telling me never to contact them again. I spent a total of £220 with this company and I am gutted. I feel ripped off and upset at the tone of the e-mails.

This is the working of the response I got

“ unfortunately this does not full under our warranty and I would kindly ask you to go and ask your daughter about the usage of this suitcase. It was not delivered damaged and that is not a manufacture fault. the whole part of. the suitcase has been ripped out and you want to be emailing us to say you want to complain when you have clearly damaged this. go to trading standards or whoever but please do not email us again.

The fact that you think we must accept a ripped up suitcase as a manufacture fault is astonishing.”

Very poor indeed.

This is the 3rd personlised suitcase I have ordered amazing quality && fast shipping will be ordering again.

This was the worst experience I’ve ever had in dealing with Customer Service at a company. I ordered personalized suitcases for my daughter and her fiancé for their engagement party that I’m going to this evening. When I placed the order it said I would receive my package by August 1st. However, they never even shipped my order as of today. When I tried to inquire about the delivery date, they were extremely rude and not helpful whatsoever. They couldn’t care less after they took my $1000. My sister is an editor at travel and leisure and I will do everything in my power to make sure I get my experience with this company published. I am extremely disappointed. If they would’ve showed a little empathy, I might have felt different about this going wrong. If they would’ve tried to work with me and change the delivery address to my daughter’s address out of state, this could’ve worked out, but again they just didn’t care to help or accommodate one bit.

Quick service what a beautiful suitcase 😊can’t wait to use it

Lovely little case . Was given as a gift so didn’t use immediately when I did on the fly day the handle wouldn’t go up it was stuck half way . Not great for a high end product.

Ordered my personalised suitcase last week, delivery was fast, however the case arrived and some of the plastic was raised on the side of the case. Contacted customer services and dealt with someone called Sarah who implied I was a liar despite sending proof and her attitude was disgusting! I quote her response below:

‘the fact that you have sent an email claiming the actual plastic is raise is you lying and your claim is void. not sure why peple like you lie but hey we are not amazon that give you refunds for lies mate‘

Absolutely appauling from customer services, if I could upload the screenshots I would. Definitely would not recommend this company!!

Very unhelpful when wasn’t happy with my order as case was slot smaller than specified!
Who measures a case from wheels to handle!
Won’t be ordering from them again!

Bought a suitcase one year ago, used it twice to find that the wheel broke on its third use. Contacted customer services were Sarah seemed to be able to help. Then informed me that because they have now changed the wheels there was nothing they could do and stopped responding to emails. Not the greatest customer service!!

absolutely fantastic !!! my suitcase looks amazing good quality and fast posting
thankyou

Lovely suitcase for my daughter

The case fell apart on 1st use

The great wait for oasis is nearly over, their was no wait for my custom oasis imaged suitcase. A Sunday purchase that arrived that wednesday. Brilliant service and brilliant suitcase.

I love my case it’s gorgeous the company were very helpful and considerate when I had made a mistake on choosing colour

Item arrived very quickly, packaged well and exactly as described. My partner loved it

The recipient of the gift case had to throw it away in Florida as the zip broke completely and the case hadn’t been overfilled. We have had cases previously and not had this issue so it must’ve obviously been a substandard one.

Fabulous suitcase, excellent quality and looks amazing. Quick delivery and packaged really well. I will def be ordering from here again.

Originally received my case with an error, however this was sorted and replaced with minimal fuss, stress and delays. Great service!

DO NOT ORDER FROM THIS COMPANY!! I ordered a £115 case which the delivery people dumped on my door step in plain view for it to be stolen, I reported to the police and they advised the company must refund you with a crime number as their insured, the company has refused point blank to replace or refund even tho it’s completely their responsibility. Worst customer service ever, they have left a single parent out of pocket for what should have been a treat for my daughter’s first holiday with friends. Emails I have received are rude, blunt and completely unprofessional and it is completely within their control to resolve this issue.

Lovely the design and the quality. Quick delivery time

Wow Quick dispatch great packaging love my suitcases exactly what I chose and as pic very happy good Quality and look Gorgeous will order more.
Other family members want them now.