Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
Unternehmen hat geantwortet
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
Unternehmen hat geantwortet
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kaffeemaschinenlieferant
- Lieferant von Flaschenwasser
- Kaffeegeschäft
- Kaffeeautomat
- Kaffeegroßhändler
- Anbieter von Automaten
Vom Unternehmen geschrieben
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Vom Unternehmen geschrieben
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Kontaktinformationen
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Vereinigtes Königreich
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4.8
Hervorragend
2032 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The costumer service was very helpful…
The costumer service was very helpful and a specially Boyd Bowen ! Thank you! Julija
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Julija, Thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our customer service team. A special thank you for recognizing Boyd Bowen — we’ll be sure to pass along your appreciation. He’ll be delighted to know he made a difference!
We truly value your feedback and look forward to serving you again.
Have used many many times and it is…
Have used many many times and it is always stress free and efficient. I know that all i have to do is complete order and it is another job completed as i never have to chase order at all. Once a long while ago i contaced them when i realised that i had made an error on the order. They just sorted it out even though it was my fault. Wouldnt use anyone else for flavia drinks as the service is too good
3. Februar 2026
Antwort von Liquidline
Good Morning Elliott, Thank you so much for your amazing review! We’re absolutely delighted to hear that you’ve used us many times and consistently found the service stress free and efficient.
It’s great to know that you can place your order with confidence and trust that everything will be handled without you having to chase anything up — that’s exactly the experience we aim to provide. We’re also really pleased we could quickly sort things out for you when that order issue came up. Mistakes happen, and we’re always happy to help get everything back on track.
Your loyalty and kind words mean a lot to us. We truly appreciate you choosing us for your Flavia drinks, and we look forward to continuing to support you with the same great service every time.
A big hit with the staff
We've had our coffee machines for about a month, the delicious coffee and hot choc has been bit hit will all the staff. The liquid line customers service and support is excellent. Steve expertly guided us through the process and quickly picked up on any concerns we had.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Thank you so much for taking the time to share your feedback!
We’re absolutely delighted to hear that the coffee machines have been a hit with your team and that the coffee and hot chocolate are going down so well ☕🍫
It’s also fantastic to know that Steve was able to guide you smoothly through the process and address any concerns quickly and professionally. We’ll be sure to pass your kind comments on to him — he’ll really appreciate it!
If there’s ever anything you need, our team is always here to help. Thanks again for choosing Liquidline and for your lovely review.
Antwort von Liquidline
Good Afternoon Wendy, thank you for taking the time to leave your review and the kinds words for the delivery driver. I will ensure this is passed on to the couriers as I am sure they will be pleased to hear it.
Very attentive to service
I have found this company to be very easy to deal with and the customer service offered is brilliant.
29. Januar 2026
Antwort von Liquidline
Good Afternoon Nick, Thank you so much for your lovely review!
We’re delighted to hear that you’ve found us easy to deal with and that our customer service has made a positive impression. Providing a smooth experience and brilliant support is exactly what we aim for, so your feedback truly means a lot to the team.
We really appreciate you taking the time to share your experience and look forward to supporting you again in the future!
LiquidLine Members Support Department -Charlotte
Charlotte was incredibly helpful in ensuring my order was delivered. She followed up promptly, kept me informed, and resolved the issue efficiently. Really excellent, friendly service and much appreciated support.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Maitena, Thank you so much for taking the time to share your experience!
We’re absolutely delighted to hear that Charlotte was able to assist you so effectively. Providing prompt follow-up, clear communication, and friendly, efficient service is exactly what we strive for, so it’s wonderful to know she delivered on that for you.
Your kind words will mean a great deal to Charlotte and the wider team. We truly appreciate your feedback and your support!
Quick delivery and great products
12. Februar 2026
Antwort von Liquidline
Good Afternoon Nick, We’re delighted to hear that you were happy with the quick delivery and our products. Providing fast service and great quality is exactly what we aim for, so your feedback truly means a lot to us.
We really appreciate your support and look forward to serving you again soon!
Rapid delivery
Rapid delivery even if the products are a little on the expensive side!
26. Januar 2026
Antwort von Liquidline
Good Morning John, Thank you so much for your feedback! 😊
We’re delighted to hear that you were pleased with our rapid delivery — getting your order to you quickly is something we work hard to achieve.
We understand that pricing is an important factor, and while some of our products may be a little on the higher side, we focus on offering quality, reliability, and service that provide real value However, I will ask the team to contact you to discuss the prices.
We truly appreciate you taking the time to share your experience and hope to serve you again soon!
Prompt service and repair
9. Februar 2026
Antwort von Liquidline
Good Afternoon Clare, Thank you for your kind words!
We’re delighted to hear that you were happy with our prompt service and repair. Providing efficient, high-quality support is always our goal, so it’s great to know we met your expectations.
If you ever need anything in the future, we’re here to help!
very helpful
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Khia, Thank you so much for taking the time to leave us a review! We’re really glad to hear that you found our service helpful.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.
Always an excellent reliable service…
Always an excellent reliable service and packed perfectly with quality packaging
6. Februar 2026
Antwort von Liquidline
Good Afternoon Pamela, Thanks for taking the time to leave such a lovely review! We’re delighted to hear you’re happy with both the service and the packaging. We really appreciate your support and hope to see you again soon.
Antwort von Liquidline
Good Afternoon Lynda, Thank you for your review! We’re pleased to hear you found the ordering process easy and that your delivery arrived on time. We really appreciate your feedback and look forward to supporting you again.
Speed of delivery after order sent.
3. Februar 2026
Antwort von Liquidline
God Afternoon Sally, Thank you for your feedback! We’re glad you were happy with the speed of delivery after placing your order. We really appreciate you taking the time to leave a review.
99% of my orders are complete and on…
99% of my orders are complete and on time. great experiences using Liquidline.
5. Februar 2026
Antwort von Liquidline
Good Morning Marc, Thank you for the great review! We’re pleased to hear that your orders have been completed on time and that you’ve had a positive experience with Liquidline.
Good technical advice
Good technical advice. Speedy response to my question. Good contact overall.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Tracey, hank you for your feedback! We’re glad you found the technical advice helpful and the response speedy. It was a pleasure assisting you.
Pamela assisted with this efficiently…
Pamela assisted with this efficiently and clearly and was very conscientious, lovely person.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Helen, Thank you so much for your kind feedback! We’re delighted to hear that Pamela assisted you efficiently and clearly. She takes great pride in being conscientious and supportive, and your lovely comments will absolutely make her day. We truly appreciate you taking the time to share your experience.
Flawless customer service
Many thanks to Charlotte in Liquidline's Customer Service. I needed to place an order for one of our other dealerships due to staff sickness & she couldn't have been more helpful. Quick response, polite & utterly stress-free, just as it should be. And proof, if needed, than good people are ALWAYS better than AI bots!
Thank you, Charlotte :-)
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Pete, Many thanks for taking the time to leave such a lovely review. We’re really pleased to hear Charlotte was able to support you so efficiently, especially under challenging circumstances.
We’ll be sure to pass on your kind words to her — feedback like this means a lot to our team. And you’re absolutely right: great people make all the difference.
Thanks again for choosing Liquidline, and we’re always here if you need us.
Assistance buying a product
Had an issue with lid sizing, however this was rectified and website updated to make it clearer for other customers going forwards.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Morning Lauren, Thanks for your feedback! We’re sorry for the initial issue with the lid sizing, but we’re glad we could resolve it for you. We’ve also updated our website to make the sizing clearer, so future customers don’t run into the same problem. Thanks again for helping us improve.
regular water supply
enjoy working with Pam as she is very attentive and lovley to work with
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Liquidline
Good Afternoon Steve, Thank you for your kind review! We’re so pleased to hear that you enjoyed working with Pam and felt well supported throughout. Your feedback really means a lot to us. Pam will appreciate your comments
Antwort von Liquidline
Good Morning Gordon, Thanks so much for your feedback. We’re glad we were able to repair your coffee machine and get everything running smoothly again.
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