After making contact with Dr Brent I promptly received email confirmation of a date and time for my appointment. I thought the pre symptom questionnaire and upload of photos was a great idea, captu... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After waiting 3 years for answers elsewhere, I finally got a diagnosis in my first consultation here. The neurologist was very kind and professional. He explained everything in detail, started my trea... Mehr ansehen
Unternehmen hat geantwortet
I've been on a journey with my health, and LIPS provided me with the best consultant I've had across all my care. They genuinely engaged with my diagnosis and pushed to put me in the right place for t... Mehr ansehen
Unternehmen hat geantwortet
Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Kontaktinformationen
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Vereinigtes Königreich
- 02071646114
- info@lips.org.uk
- lips.org.uk
4.5
Hervorragend
645 Bewertungen
Hat 72 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great explanation
Great explanation. Extensive investigation
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Paul Culpan is very approachable and…
Paul Culpan is very approachable and his communication is clear and pleasant. The staff at LIPS are very responsive.
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
Inaccessible triage process
Inaccessible triage process
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Beyond incompetent customer service
To be clear, I found the doctors excellent.
The LIPS administration department are beyond incompetent.
They harassed me over six months over an ‘unpaid’ insurance excess which I repeatedly proved had been paid the day I received it.
They claimed after a ‘thorough investigation’ I still owed the money.
Between myself and BUPA we found out the LIPS administration department had allocated the money to a different doctor.
After having to do their work for them, they finally admitted their mistake.
Honestly, communicating with their customer service is like being imprisoned in a mental asylum.
Avoid.
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Matay Arsan is a fantastic clinician…
Matay Arsan is a fantastic clinician and made me feel very comfortable and well treated in his medical care and knowledge.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
Daily visits coordination of…
Daily visits coordination of Medication and.updating recovery plans
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
I had a great consultation with Mr…
I had a great consultation with Mr Matay Arsan. He was very knowledgeable about every question I asked him, and he gave me an excellent road map for recovery, something I have been able to find elsewhere.
20. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
My surgeon dr Matay Arsan is an amazing…
My surgeon dr Matay Arsan is an amazing professional. His expertise, experience and knowledge about wrist problems is incredible. He has a very nurturing approach and has been very reassuring, patient and always has time to answer all my questions . I have always felt well looked after by him and have been treated with respect and understanding . He had done two surgeries on my wrist. I have received an exceptional care from him on each occasions which I am super grateful for.
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
Poor communication and follow-on treatment
After a shoulder injury I went to see Mr Arsan for treatment. I initially had an MRI and he recommended a steroid injection and physio following the MRI result. It has been over a month and I still have not received this referral (I have chased on numerous occasions). I am still in pain and there does not seem to be any progress (or even concern) regarding the next steps of my treatment. Very frustrated by my experience.
15. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience."
Disorganised and late to the party at…
Disorganised and late to the party at raising any issues
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Dear Mark,
We’re sorry to hear about your experience and regret that we did not meet your expectations.
We’d like to understand more about the concerns you’ve raised. We’ve requested additional information from you to help us understand the issues you encountered and to investigate this matter thoroughly.
If you prefer, you can also reach out to us directly at complaints@lips.org.uk.
We are committed to improving our services and hope to have the opportunity to make things right.
Kind regards,
LIPS Healthcare Team
I would of given 5 * as Dr Imitiaz…
I would of given 5 * as Dr Imitiaz Ahmed was brilliant,
But when mistakes are made they don't seem to care .
And we had a lot of money taken by mistake they said.
Fair enough rectify it ASAP that money should of been put back sane day .
We had bills shopping can't be paid.
And yep they have taken the lot.
Not refunded the big chunk back to us . Been 4 days so far.
So be careful and talk to someone who knows numbers on a card machine disgusted with finance team they should of done a reverse payment then they just take what's the amount is. All in all not impressed with this company .
WE STILL DONT HAVE OUR MONEY 7 DAYS WITH WEEKENDS
We have bills going out soon and won't have enough .
You should pay us compensation for all the agro we have had . And borrowing money pure embarrassing not even enough for petrol.
19. September 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Dear Lucy,
I would like to offer my sincerest apologies for the inconvenience and frustration caused by the recent payment error. After looking into this matter, I can confirm that a mistake was indeed made on our part, and the accounts team processed a full refund, which has been returned to your account.
We completely understand how important it is to have access to your funds, especially for essential expenses like bills and shopping, and we deeply regret that this issue wasn’t resolved sooner.
While staff followed process and due diligence, please be assured that we are reviewing our internal processes to ensure refunds are processed promptly in future and will be making necessary improvements.
Thank you for your patience and understanding, and once again, we apologise for the trouble caused.
Dr Rather came every day even weekends…
Dr Rather came every day even weekends to assess my wife
2. Juli 2024
Bewertung ohne vorherige Einladung
Ms. Caroline Murphy
Ms. Caroline Murphy took a detailed record of my injury and gave me appropriate exercises to do to improve my mobility and aid recovery. She explained each of exercises thoroughly, checked I was doing them correctly, and explained clearly what help they would be to aid my recovery. I was very happy with the outcome of my session with her.
14. Juni 2024
Bewertung ohne vorherige Einladung
Exemplary care by London International Patient Services
The care provided to me by London International Patient Services was outstanding. From first meeting to final discharge, Miss Homa Arshad's professional skill and personal care were exemplary. Through 2 hip replacement operations and the aftercare, I could not have received better treatment delivered with the friendliest concern and natural empathy. The administrative support of her team matched her care and attention at every stage.
7. Juni 2024
Bewertung ohne vorherige Einladung
Uncaring and Incompetent
I'm afraid I've had a very poor experience with this organisation. The consultant I saw was OK, and adequately explored the issue I'd come to see him about. However, I had a series of poor experiences with the wider organisation and back-office team including mishandling of personal data, a very mercenary approach to dealing with problems (oh, we've messed up a prescription and you want it re-issued? That'll be another £50...) and an uncaring and unresponsive approach to patient satisfaction and wellbeing.
Might be OK if you want to go private for a specific, discrete issue but not likely to be a good experience if you have complex or long term medical needs.
1. April 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
Dear Mr Williams,
We sincerely apologise for the negative experience you had with our organization. We are deeply concerned to hear about the issues you faced, including the mishandling of personal data and the additional charges for re-issuing prescriptions. This is not in keeping with the high standards we strive to maintain.
We take your feedback seriously and will be investigating these matters thoroughly. Please be assured that we are committed to improving our services and ensuring that all patients receive the exceptional care and support they deserve.
We treat thousands of patients and pride ourselves on offering outstanding service. We are sorry that your experience did not reflect this, and we hope to have the opportunity to make things right.
Thank you for bringing these concerns to our attention as it allows us to improve our service. Our Patient Experience Lead will be in touch and we will be grateful if you could share with her further details to form part of our investigation.
Kind Regards
LIPS Healthcare Patient Experience Team
Dr Matay Arsan is an excellent…
Dr Matay Arsan is an excellent consultant. Makes you feel like a priority and explains all procedures patiently and clearly. Highly recommend.
21. Mai 2024
Bewertung ohne vorherige Einladung
Very proffessional and kind aproach
Very proffessional and kind aproach. we had a clear understanding of what our situation is and what needs to be done.
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
We are glad to hear that you had a very professional and kind approach from the team, and that you gained a clear understanding of your situation and the necessary steps forward. Clear communication and a compassionate approach are key components of quality care.
Free of pain in no time at all!
Dr Arsan is not just a highly experienced consultant, he is also kind and generous with his time.
I was in acute pain and had some imminent travel plans but he ‘did the impossible’ and had me treated in no time at all.
Monica, his assistant, is a true star, corresponding was super easy and fast.
Can’t thank Mr Arsan and his team enough, definitely an extra bunch of Stars from me!
Gaby :)
20. März 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
It's wonderful to hear about your positive experience with Dr. Arsan and Monica.
Their combination of expertise, kindness, and efficiency made a significant difference in your care, especially during a challenging time. Being treated promptly and with compassion can greatly alleviate stress and discomfort for patients, and it's clear that Dr. Arsan and his team went above and beyond to ensure your well-being.
Thank you for sharing your experience and for recognizing their exceptional care with "an extra bunch of Stars."
I had a wonderful consultation with dr
I had a wonderful consultation with dr. Arsan, who is extremely professional and meticulous in his approach. He suggested the best treatment for my problems and above all he reassured me on the success of the latter
I highly recommend this doctor for his expertise and human approach
T. Tolson
12. März 2024
Bewertung ohne vorherige Einladung
Antwort von LIPS Healthcare
It's fantastic to hear about your positive experience with Dr. Arsan.
Being professional, meticulous, and reassuring are crucial qualities for a healthcare provider, and it's great to know that Dr. Arsan exemplified these traits during your consultation. Recommending a doctor based on their expertise and human approach speaks volumes about the quality of care they provide.
Thank you for sharing your recommendation
Antwort von LIPS Healthcare
Thank you for your feedback!
It's great to hear that you found the service professional.
We hope you have a wonderful day!
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