When I asked to return a poor quality…
When I asked to return a poor quality item, I received this reply.
Karen
United Kingdom
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Review of Liora London
Poor quality and no returns accepted
When I asked to return a poor quality item, I received this reply.
Reply:
I've read everything you've written and I'm not going to argue any of it back at you.
On what I can actually do. £4.00 back on your card, with the CAMILA staying with you — paid within a few working days, nothing for you to package or post.
On a returns label at our cost: we don't issue one. Not for you specifically and not for anyone — there's no such system here, so it isn't a decision being made about your order. I'd rather tell you that plainly than let you wait for something that isn't coming.
The return itself is open to you and here's what it involves. You post it tracked, which is £15 to £20, with a customs declaration. Then roughly five weeks before it arrives and is checked in, and the full £39.95 is released — so early October. You'd get the whole £39.95 back, and you'd have spent £15 to £20 of your own getting it there.
Side by side: £4.00 this week and nothing to do, or around £22 net in October with a trip to the post office and a customs form.
And an unworn asymmetrical dress in a 2XL isn't worthless to you either — that's the part of the resale market that's short of stock, and it moves.
If you'd still rather send it back, tell me and I'll set it up for you.
DO NOT BUY FROM THIS WEBSITE.