Terrible customer service! Took 3 months for someone to respond to my inquiry. After I replied with more info, it took another month! completely unacceptable. Shop elsewhere or pray you don't need to... Mehr ansehen
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Das sagen Bewerter
Do not use - nearly a month after placing an order, it still has not shipped (despite saying it would be 1 to 4 days). When I try and track, the page says there is an error. And all the links on the c... Mehr ansehen
I ordered a sound machine for a baby gift, it ended up being defective. The customer service at Linen Chest is the worst I’ve ever experienced. Absolutely no way to speak to someone, useless online bo... Mehr ansehen
Unternehmen hat geantwortet
Très satisfaite du service client lors de l'achat de mon matelas et sommier en mars 2026. Bons conseils, patience de la part du personnel, rabais supplémentaires alloués, prix compétitifs, livraison b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
For bedding, dinnerware, home decor, gifts, registry items and more, visit Linen Chest today; your one stop destination for all the items you need for your home!
Kontaktinformationen
4455 Autoroute des Laurentides, H7L5X8, Laval, Kanada
- info@linenchest.com
- linenchest.com
1.6
Ungenügend
322 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Customer support is good but slow.
The speed of the services is slow, but in the end, the service was good. They should have an online system with more options, considering the volume of online purchases by users, so that there is no need to contact support.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We’re very sorry to hear about your experience and the condition in which your order arrived. Our management team has been in contact with you, and a replacement has been arranged to resolve the situation. We understand how frustrating it can be to experience delays and receive a damaged item, and we sincerely appreciate your patience while we worked toward a resolution. We remain committed to ensuring our customers are properly supported and taken care of.
Terrible customer service
I paid 9.99 for shipping before Christmas. Shortly after I got an email that the item wouldn't ship till Jan 31st. They sent a coupon code that doesn't work and now my item says shipping in March. No customer service at all. They won't answer emails and live chat is a bot. Do not buy from them.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel, especially after placing your order before the holidays. Your case has been escalated, and we can confirm that our team is currently reviewing it to provide you with a resolution as quickly as possible. Thank you for bringing this to our attention, and we genuinely hope to have the opportunity to make this right.
Livraison après la fin du monde
Après avoir commendé 2 set de 4 assiettes à la mi-décembre, 6 d'entre elle sont arrivé brisé. En même temps l'inverse aurait été un miracle sachant qu'elles ont été envoyé dans une boite immense sans aucune protection...
Après être passé au magasin le 31 décembre pour le remplacement des items brisés, 2 des assiettes ont du être recommandé.
Depuis cette date, nous sommes en attente de recevoir nos assiettes. Nous sommes présentement le 5 février et personne n'est en mesure de nous dire quand vont-elles arriver.
Impossible de parler à une personne du service client (un humain - pas un robot) et les personnes en magasin n'ont aucune information dans leur système de suivi des commande.
Pour le prix que l'on paie, c'est vraiment inacceptable. En tous cas, après autant de délais, ne pensez pas me revoir dans vos magasin avec un service pareil
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Nous sommes sincèrement désolés d'apprendre votre expérience et comprenons pleinement votre déception, surtout après avoir reçu des articles endommagés et attendu votre remplacement. Après vérification, nous avons le plaisir de vous confirmer que vos assiettes sont maintenant prêtes à être récupérées en magasin. N’hésitez pas à passer à votre convenance. Nous reconnaissons que les délais et le manque d’informations ont pu être frustrants, et nous vous remercions de votre patience. Votre commentaire concernant l’emballage et le suivi sera transmis aux équipes concernées afin d'améliorer l'expérience de nos clients. Merci d'avoir pris le temps de partager votre avis. Nous espérons avoir l'opportunité de mieux vous servir à l'avenir.
Horrible Customer Service…
I am so upset with Linen Chest. I’ve reached out three times on their chat bot and have not got ANY response back email wise. The order was supposed to be 168.64 and they charged me 265.66. On top of that, two items came damaged and I’m missing two more items. I don’t understand for such a big company why there isn’t any customer service at all, not even an email on the website. The customer service is so bad to the point I might make a dispute on my visa for incorrect charging
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We’re truly sorry to hear about the issues you’ve encountered with your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you. Rest assured, your case has been escalated, and a member of our management team will be reaching out to you shortly. They will review your order, address the billing discrepancy, and ensure that any missing or damaged items are resolved promptly. We genuinely appreciate your patience and understanding as we work to make this right for you. Thank you for allowing us the opportunity to improve your experience!
Worst delivery EVER
Worst delivery EVER
400$ paid
Undelivered to store 3 weeks later
Do not order at Linen chest
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We’re very sorry to hear that your delivery experience has not met expectations. We understand how frustrating delays can be, especially when a significant amount is involved. As mentioned in our previous response, we have been unable to locate your order based on the information provided in your reviews. To help resolve this promptly, we encourage you to contact our Customer Care team directly at info@linenchest.com, referencing ticket #447174, along with your order number and the email used to place the order. Once we have this information, we will be happy to investigate and escalate as needed to find a resolution. We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right.
This is such a disappointment.
This is such a disappointment.
The quality of their towels is wonderful.
Shipping not so good and Customer service is nonexistant.
Tried multiple times to talk to an actual person with no success.
Will never shop this company again.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for sharing your feedback. We're delighted to hear your satisfaction with the quality of our towels, but we're sorry to hear about your experience with shipping and customer service. Unfortunately, without your full name, email address, or order details, we’re unable to locate your case in our system. To help us assist you more effectively, please reach out to us at info@linenchest.com and reference ticket #447074, including your order number and the email address used for your order. We appreciate you bringing this to our attention and look forward to resolving it for you!
If I could give a zero
If I could give a zero, I would! This is the worst customer service I’ve ever experienced. How can we even support this company and buy Canadian if it’s to deal with that type of service. I’ve been trying to reach out to someone since January 6th. Weeks later, no one got back to me. I purchased an item last month, which I never received. Just the fact that I wasn’t able to speak to. Real person speaks volume on the care they have for their customers. Worst company ever !
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We’re very sorry to read about your experience and understand how upsetting it is to be waiting for both your order and clear communication. This is certainly not the experience we want our customers to have. We want to reassure you that your case is currently being handled by our management team. A follow-up message was sent to you today, and we have opened an investigation with the carrier regarding your shipment. Please rest assured that your case remains a priority, and our team will follow up with you as soon as we receive further information. Thank you for your patience and understanding during this time.
Zero customer service and zero stars
Would give zero stars if I could. Ordered online on Dec 26 and soon received a shipping notice telling me the order had been picked up Jan 5 with delivery estimated for the next day. Since then, nothing. Have had requests to customer service, via the bot on the website, escalated three times and have yet to have anyone contact me. Linen chest has had my money for over three weeks and I have no order or any sense the company cares about its customers.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We sincerely apologize for your recent experience and completely understand how frustrating this situation must be, especially after receiving a shipping confirmation with no further updates. Unfortunately, with only a first name, we’re unable to locate your order or previous requests. If your issue remains unresolved, we invite you to contact us at info@linenchest.com, referencing ticket #444935 with your order number and the email address used at checkout. A member of our management team will investigate this matter and follow up with you directly. Thank you for your patience and understanding. We truly appreciate your feedback and look forward to resolving this for you!
Do not use if you expect customer service
Do not buy if you expect customer service. We want to shop Canadian but they do not deserve our business if they can't offer customer service. Absurd that I can chat or speak to a real person at Amazon within second but Linen Chest have no phone customer service and their chat feature does all it can to prevent you speaking to a real person and they don't respond to emails. Refunds they've agreed to take over 3 weeks. Simply this business does not deserve to exist
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for taking the time to share your feedback. We're sorry to hear about your frustration with reaching our team and the delay with your refund. This is not the experience we want our customers to have. At this time, we’re unable to locate your inquiry with the information provided. If your refund or request remains unresolved, please contact us by email at info@linenchest.com, referencing ticket #444665 and including your order number and the email address used at checkout. A member of our management team will follow up directly. Thank you for sharing your feedback — it helps us identify areas where we need to do better.
Colis volé pas de retour
J’essaie de contacter le service a la clientèle pour un coli volé et je ne reçois aucune réponse je suis frustrée de la situation je voulais vraiment ces articles c’était destiné pour une occasion spéciale la moindre des choses avoir des agents au téléphone… mon courriel a ete lu mais je n’ai pas reçu de réponse !
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Merci d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que votre colis a été volé et que vous n'avez pas reçu de réponse de notre part, surtout pour des articles destinés à une occasion spéciale. Votre dossier a été escaladé en priorité à notre équipe de direction, et un membre de notre équipe communiquera avec vous sous peu pour résoudre cette situation. Nous vous remercions de votre patience.
A Masterclass in Customer Service Fails
Order placed with Linen Chest, delivered by the carrier Canpar.
Both packages were left on the porch of my building, directly on the street, in downtown Montreal, without signature or protection, while I wasn’t home. Canpar even has photo proof of delivery. When I returned, the packages had vanished, poof, gone, like magic.
After contacting Canpar, I was then referred back to Linen Chest then I was told that leaving packages in the street is “not their policy,” only to discover that, apparently, this is standard practice, as an employee from Linen Chest told me when I explained the situation: “Is it with Canpar?”
Despite multiple attempts with Linen Chest:
- Customer service is limited to a useless chatbot, which seems to think ignoring me counts as “help.”
- Claim submitted with no follow-up whatsoever, I guess that’s their definition of efficiency.
- Email submitted to "info" linen chest email with all the information, still no answer after weeks.
- Two visits to a store branch: first, an internal request was opened with a promised callback that never came; second, I waited an hour to see a manager, who left without meeting me or offering any solution.
To date, no packages, no refund, no resolution. I’m starting to think “customer service” is just a mythical concept here.
Linen Chest presents itself as a proudly Quebecois company. As a Quebecois, I’m embarrassed by the image this service projects elsewhere in Canada.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We sincerely apologize for the experience you described and understand how frustrating and upsetting this situation was. This is not the level of service we aim to provide, and we regret the inconvenience this caused. We’re pleased to confirm that our Customer Care team has since been in contact with you and that the matter has now been resolved. Thank you for taking the time to work with us while we reviewed your case. We appreciate your detailed feedback, as it highlights areas where we must continue to improve—particularly around delivery handling and follow-up communication. Your comments have been shared internally to help prevent similar situations in the future. Thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better moving forward.
CAN'T GET HOLD OF A REAL HUMAN CUSTOMER…
CAN'T GET HOLD OF A REAL HUMAN CUSTOMER SERVICE REPRESENTATIVE.
My order was promised to be shipepd in 1-7 business days. Almost DOUBLE of that has already passed and zero updates were provided from Linen Chest. To make matters worse, it's basically impossible to reach out to them. No phone number and no chat option (it just keeps defualting to the AI bot).
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
We apologize for the disappointment you've experienced in reaching our Customer Care team and for the delay with your order. We understand how important updates are during this process. To assist you more effectively, please provide your email address and order number by reaching out to us at info@linenchest.com, referencing request #435128. Our management team will get back to you shortly to resolve your inquiries. Thank you for your patience, and we appreciate you bringing this to our attention.
Pire service au caisse
Pire service au caisse, manque de personnel. On doit attendre la file pour un retour, les systèmes ne fonctionnent pas régulièrement.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Merci d’avoir partagé votre expérience. Nous sommes désolés pour l’attente et les difficultés rencontrées lors de votre visite. Nous comprenons combien cela peut être frustrant et nous travaillons continuellement à améliorer la formation de notre personnel et la fiabilité de nos systèmes pour offrir un service plus fluide à nos clients. Vos commentaires sont précieux et nous espérons avoir l'opportunité de mieux vous servir à l'avenir.
Poor Customer service
After reading all the bad reviews it does not look good for me to complain.
I received no refund on my MC gift card purchase. just a store credit. Should be a refund back on the card . On the back of the original receipt it says refunds to be same payment method. Store says no, its company policy to give store credit only. I only spent $36.44. What if i spent $500 from a gift card would I only be entitled to store credit.? Seems like a bad situation for me and a good one for you. Why would I go back there.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for bringing this to our attention. Based on our return policy, refunds are generally issued to the original payment method. From the information shared, we’d like to review the situation further. Please reach out to us via chat support or by email at info@linenchest.com and reference request #435120. We appreciate your patience and thank you for taking the time to share your feedback.
Dreadful customer service
Dreadful customer service. Not the first time I have left my purchase and walked out of store in MicMac Mall in Dartmouth, NS
four people with one helping a customer and those of us waiting completely ignored by the rest
Not worth visiting as they are not very price competitive anyhow
They need to lose attitude and learn customer service skills
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for taking the time to share your feedback. Feeling acknowledged while waiting for assistance is an essential part of the in-store experience. We’ve shared your comments about your visit to our Mic Mac Mall store with the management team, as we continuously strive to ensure that all customers feel seen, supported, and respected while shopping with us. We appreciate you bringing this to our attention, as feedback helps us identify opportunities to improve.
Delayed Shipping and Terrible Customer Service.
I placed an order over 6 weeks ago. The order confirmation e-mail indicated the anticipated shipping date. The item did not ship by that date despite my credit card being charged immediately. The online live chat service is completely unhelpful, and I have been unable to reach anybody through phone or e-mail despite trying multiple times.
I have completed all of the steps listed in the response below, to no avail. There is no live chat option- it is always a bot, and my e-mail to the address below containing all information requested has not been replied to.
4. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for your patience, and we’re truly sorry for the delay and frustration you’ve experienced. We understand how disappointing it is when an order doesn’t ship as expected, and we appreciate you bringing this to our attention. To assist you effectively, we kindly ask that you provide the email address used to place the order along with the order number. Please contact us via live chat or by email at info@linenchest.com, and reference ticket #425387. Including this ticket number will allow us to properly link your request to this message. A member of our management team will review your case and follow up with you as soon as possible. Thank you for your understanding—we appreciate the opportunity to look into this and make things right.
I visited the Pinecrest Mall store for bedding
I visited the Pinecrest Mall store for bedding a few other items. Boxing Day sales prices were very good. I had help from someone on the floor (Diana was her name, I believe). She was excellent - very helpful, knowledgeable and really tried to help me find what I wanted. I've seen very poor customer service there in the past so I was particularly impressed by my experience with this salesperson. The young woman on cash was also lovely. One of the items I found was on sale but nobody could find a price for it so that whole experience took a while. Eventually the manager was called and figured it out.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for taking the time to share your experience at our Pinecrest store! We're thrilled to hear that you had such a positive shopping experience during our Boxing Day sales. Diana, along with our team, strives to provide exceptional service, and it's wonderful to know that her assistance made a difference for you. We apologize for the delay in finding the price of the sale item, but we're glad the manager was able to help you eventually. Your feedback is invaluable to us as we continue to improve our customer service. We hope to see you again soon for more great finds!
Was Sent a USED product.
I ordered a grating machine along with other items. Because I was in the middle of moving, I didn’t open the box right away. When I finally did, I discovered that the machine was clearly used—scratched, damaged, and even had food particles inside. This was completely unacceptable. I have never experienced anything like this before. I strongly recommend staying away and purchasing your kitchen products elsewhere. I will definitely not be purchasing anything from here ever again.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for taking the time to share your experience. We sincerely apologize for the condition in which you received your product; this is not the standard we strive to uphold. We would appreciate the opportunity to address this situation and ensure your satisfaction. Please reach out to our Customer Care team through chat support or via email at info@linenchest.com. When you do, kindly reference request number #425247 along with your order details so we can investigate promptly and assist you with a resolution. Thank you for your understanding, and we look forward to resolving this matter for you.
Service client
Ca fait exactement 3 semaines que j'essaie de rejoindre le service client sans être capable de parler avec 1 humain....je chat avec un robot qui me dit qu'elle va transmettre mon message sans jamais avoir de retour, compagniequi n'est vraimentpas professionnel.....
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Merci d’avoir pris le temps de partager votre expérience. Nous comprenons à quel point il peut être frustrant de ne pas avoir l’impression d’obtenir de suivi, et vos commentaires sont importants pour nous. Pour clarification, notre équipe a bien communiqué avec vous le 24 décembre concernant l’article manquant de votre commande, qui n’était malheureusement plus disponible et ne sera pas réapprovisionné. Cet article a été annulé et un coupon de 10 % vous a également été offert pour un prochain achat. En ce qui concerne votre demande plus récente visant l’annulation d’un autre article de la même commande, celle-ci a bien été reçue. Elle est actuellement à l’étude par notre équipe, qui vous contactera sous peu pour assurer le suivi. Nous apprécions votre patience pendant que nous travaillons à la résolution de cette situation. Merci encore pour votre compréhension.
Impossible to return if you live far from a store
It’s been two weeks since I requested a return for a damaged sheet set and never heard from them except automated emails saying “in the queue”.
I live in the west coast where they don’t have stores for you to try to return so I’m stuck with AI emails, and since there is no free return policy even if the item is damaged, it’s pretty much a gamble shopping there. Sad because I wanted to support Canadian companies but this is one has really bad to non-existent customer service and awful return policy.
(The sheets were the bamboo ones that I actually had and was buying a second set, they came bathed in perfume, like immediately triggered my allergies and I didn’t even took it out of the plastic. I would have to wash at least 3x trying to get rid of the perfume, the first set I bought didn’t have any smell.)
Edit: my husband managed to talk to a human and they accepted the return (as an exception). I just wish the return process wasn’t so hard, why don’t they just sell everything as final sale and priced as final sale? That’s a solution for companies that don’t want to deal with returns and it’s more honest and upfront.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Linen Chest
Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially given the delay in follow-up and the inconvenience of being far from a store. Your case has been escalated to our management team for review. Due to a high volume of inquiries, response times have been longer than usual, but a member of our team will reach out to you as soon as possible to follow up and assist. We appreciate your support of Canadian companies and want to ensure your experience improves moving forward. Thanks for your understanding and patience—we look forward to making this right for you!
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