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Linden Homes Bewertungen 973

TrustScore 4.5 von 5

4.5

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Build terrible quality and legally undersized houses linden pairs with vistry group all same company, my house is supposed to be a 3 bed 5 person home, legally its a 2 bed 3.5 person home. Environment... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Sales rep Sandra was great throughout the process of buying the property as well as having advice for me around the sale of my own property. As a company between Sandra, builders Ben and George, I con... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve dealt with Hazel so far since the beginning enquiry. She has been diligent, kind, understanding and more helpful than I could ever need. She kept me updated and answered every single one of my qu... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Both Staff members were lovely and very helpful in helping us reserve our first home and stayed professional throughout. the location of the sales office was amazing and was just around the corner f... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hausbauunternehmen
  2. Bauprojektentwickler

Vom Unternehmen geschrieben

Find your forever home with one of our modern and efficient new homes for sale. With a range of new housing developments in great locations throughout the UK, you’re sure to find your ideal property with Linden Homes. Customer service contact details: https://www.lindenhomes.co.uk/contact-us/customer-services


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

973 Bewertungen

5 Sterne
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2 Sterne
1 Stern

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Bewertet mit 1 von 5 Sternen

Inconsistent Customer Experience

I recently purchased a property at the Little Glen development and unfortunately my experience has been disappointing.

While the buying process initially seemed smooth, my experience around the time of key handover felt inconsistent. It appeared that different customers were being treated differently, which raised concerns for me as a buyer.

Additionally, within a very short period after completion, there were noticeable changes in how properties were being marketed at the same development. This made me question the overall fairness and transparency of the process.

I have raised these concerns directly with the company, but the response so far has not addressed the core issues.

I hope the company reviews its approach to ensure more consistent and fair treatment for all customers in the future.

27. März 2026
Bewertet mit 5 von 5 Sternen

Ashton and Julia have been amazing…

Ashton and Julia have been amazing helping me secure my dream home at Edwalton fields! Very nice and we are grateful for their help so far!

18. April 2026
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Antwort von Linden Homes

Hi Alexandros,

We're happy to hear that you had such a positive experience securing your dream home! We appreciate your kind words and are grateful for your feedback.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 1 von 5 Sternen

Build terrible quality and legally…

Build terrible quality and legally undersized houses linden pairs with vistry group all same company, my house is supposed to be a 3 bed 5 person home, legally its a 2 bed 3.5 person home. Environmental health report confirms that the 3rd room is not a habitable space due to its tiny size and that the house could never fit 5 adults in the bedrooms the only way our house becomes a 3 bed is if the living room is converted into a bedroom and we live without a living room

20. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great sales team

Great sales team
Amber and Sam have been great and so helpful

17. April 2026
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Antwort von Linden Homes

Hi Gary ,

We're happy our sales team was so helpful. We appreciate you sharing your positive experience with us and thank you for the feedback.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Sonia has been fantastic to deal with

Sonia has been fantastic to deal with, such a great help!

11. April 2026
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Antwort von Linden Homes

Hi Megan,

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!

Kind Regards,
Marcus
Linden Homes

Bewertet mit 1 von 5 Sternen

Linden/Vistry Homes Redcar

Linden homes in Redcar have no interaction with residents after you have moved in and had your statuary weeks to get faults to them, we paid for a different splash back behind the cooker, the wrong one was fitted, when it was changed it wasn’t sealed properly so I did it myself. A seal for the flue on the outside of the house was not fitted, after waiting for months we purchased it ourselves and I fitted it. The front doors on the houses are not fit for purpose (I am not the only resident who says this) and they let constant cold air and rain in, I had to email for months to eventually get a visit from the Window and door fitting company and a really nice lady from Linden/Vistry Homes who after a doorstep discussion went off to speak to the door company in private, the result was the door frame and front door were both changed, thank you to the lady, several months later it was exactly the same as the first door, we have a curtain and sausage shaped draught stoppers at the front and living room door, I’ve even tried fitting draught excluder tape within the frame but these front doors are just not fit for purpose!

I know that some people on the estate are already paying to have front doors fitted by different window & door companies.
In 2026 in a brand new house this is just not acceptable, I feel like I’m back in a house of my childhood from the 1960’s/70’s with a builder who doesn’t give a toss as they have their profit margin to think about.

The council won’t adopt the footpaths and roads on phase 1 or phase 2 of the estate because the engineering company who Linden/Vistry Homes use are also not up to standard, they have been promising to open the second entrance to the estate ever since we moved in 4 years ago and the engineering company are for ever digging up footpaths/roads then leave things for months on end, they are changing kerb stones over and over again, one of the engineering company vans came round with a short letter the other day to say the works will now continue to August 2026.

We have invested a lot of money into our house to make it greener and energy efficient but with the doors we have fitted we are fighting a losing battle (WE ACTUALLY LOVE THE HOUSE).
On the 25th of March 2026 I sent Linden/Vistry Customer Services another email about the front door and a reply was sent to me saying my email had been sent to the relevant department (the bin!).

All the doors and window frames on the estate are black/gray but I have told them on more than one occasion that if I have to pay for a new front it will be one of my choice and colour.

They really don’t get it, WE LOVE THE HOUSE, it is let down by things that are not fit for purpose, come on Linden/Vistry get a grip, it is 2026.

12. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Linden Homes

Hi Kev,

Thank you for taking the time to leave this feedback. We are very sorry to read about your experience and fully understand your frustration.

We acknowledge that we have fallen short in our post‑completion support, particularly regarding defects, communication, and the ongoing issues with the front door. It is not acceptable that you felt the need to carry out remedial work yourself, and we sincerely apologise for this.

We are especially concerned about the continued draught problems despite door replacements, and we recognise the impact this has on comfort and energy efficiency in a new home. The wider estate issues you’ve raised, including roads, footpaths, and ongoing engineering works, are also appreciated, and we understand the disruption these delays continue to cause.

We are truly pleased to hear that you love your home, and we regret that unresolved issues have detracted from that enjoyment. We would like to work with you to rectify these issues, and a member of our Customer Care team will be in contact to discuss next steps.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

House handover at Bishops Park on…

House handover at Bishops Park on Thursday 2/4/26 by ALLISON and WILL It was a lovely experience very efficient and professional They were wonderful a great credit to the company thank you so much

2. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Linden Homes

Hi Don,

We're happy the handover experience at Bishops Park was so positive. It's great to hear that the team's efficiency and professionalism were appreciated. Thank you for your kind feedback.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Great service all round

Sales rep Sandra was great throughout the process of buying the property as well as having advice for me around the sale of my own property. As a company between Sandra, builders Ben and George, I consider myself well looked after even after I have moved in.

6. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Linden Homes

Hi Dexter,

We're happy to hear about your positive experience during the property buying process. We appreciate your recognition of the team's support and guidance, even after you moved in. Thank you for your feedback!

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

It’s called customer service

Good staff. Charlotte Dalton at Parkgate has been extremely useful to us. Nothing too much trouble and if she doesn’t know she will find out.

9. April 2026
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Antwort von Linden Homes

Hi eallanlane,

We're happy to hear that our team was helpful! It's great to know that their dedication to going the extra mile made a positive difference for you. Thanks for your feedback.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Damian was very nice

Damian was very nice, helpful and very articulate with his explanation.. definitely recommend. And the houses? LOVELY!

7. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Linden Homes

Hi Fareedah,

We're happy to hear that you found the explanation helpful and the houses lovely! We appreciate you recommending our services; it means a lot to us.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Lovely attitude from Andrea

Lovely attitude from Andrea
Very helpful and well informed

7. April 2026
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Antwort von Linden Homes

Hi Simon,

We appreciate you taking the time to share your positive experience. We are so glad to hear that you found our team member helpful!

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

LINDEN HOMES BARROWBY ROAD SITE

LINDEN HOMES BARROWBY ROAD SITE
Andrea was very helpful and took time from her schedule to explain the site and what was available and answered all our questions
Very professional with a lovely manner.
A lovely lady to deal with

6. April 2026
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Antwort von Linden Homes

Hi Anthony,

We're happy to hear that you found the information helpful and that your questions were answered thoroughly. We appreciate your positive feedback regarding the service you received. Thank you for taking the time to share your experience.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Both Staff members were lovely and very…

Both Staff members were lovely and very helpful in helping us reserve our first home and stayed professional throughout.
the location of the sales office was amazing and was just around the corner from where our future home will be built.
the service was also immaculate and we had amazing customer service response times, whenever i called to ask something there was always an answer.

4. April 2026
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Antwort von Linden Homes

Hi Ethan,

We're happy to hear that our staff provided professional and helpful service during your first home purchase. It's great the sales office location was convenient and that we provided amazing and prompt customer service. Thank you for your positive feedback!

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

James & Alison

We received fantastic service from James and Alison at Linden Homes. They were both incredibly welcoming and friendly, always happy to help and made us feel at ease from the start. A really positive experience, highly recommend.

3. April 2026
Bewertung ohne vorherige Einladung
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Antwort von Linden Homes

Hi customer,

We're happy to hear about the fantastic service you received! It's great to know that our team made you feel welcome and at ease. We appreciate your positive feedback and high recommendation.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Staff Support

The staff members are extremely friendly and helpful.

3. April 2026
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Antwort von Linden Homes

Hi Hasan,

We are so happy to hear that our team members were helpful. Thank you for your positive feedback!

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

View to buying new property

I went with my husband to view show homes in Grantham as we are looking to buy a new property, Andrea who we spoke with and showed us detail of the properties available was very nice and knowledgeable and helpful in every way. Thank you very much.

26. März 2026
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Antwort von Linden Homes

Hi Mrs Jean Hilliam,

We're happy to hear that the information provided during your show home visit in Grantham was helpful. We appreciate your positive feedback regarding the assistance you received; it means a lot to us.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

House journey

Helen and Kelly at the Thurston site are really friendly sales staff, nothing too much trouble for them. Really giving helpful advice to make a house journey least stressful.

26. März 2026
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Antwort von Linden Homes

Hi Colin,

We're happy to hear that our sales team was so helpful and friendly, making your house buying journey less stressful. We appreciate you sharing your positive experience with us.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Great experience overall.The staff were…

Great experience overall.The staff were frandly, helpfull & professionally .The service exceeded my expectations & I really appreciated the clear comunication throughout .Would definitely recommended Linden homes to everybody .

25. März 2026
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Antwort von Linden Homes

Hi Gokarna ,

We're happy to hear that you found our staff friendly, helpful and professional. We appreciate your kind words regarding our clear communication, and your recommendation means a lot to us.

Kind Regards,
Marcus
Linden Homes

Bewertet mit 5 von 5 Sternen

Jacqueline was very friendly and…

Jacqueline was very friendly and extremely helpful she really is a credit to Linden Homes

31. März 2026
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Antwort von Linden Homes

Hi Anne,

We're happy to know that you found the interaction so positive and helpful. We appreciate your recognition of our team's dedication.

Kind Regards,
Marcus
Linden Homes

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