The order says delivered, but I never received my order. I have sent multiple emails to customer service, no response. The listed phone number does not work.
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Das sagen Bewerter
After a few hiccups with my initial order I contacted customer service and I couldn’t have been more happy with the response I got from Anne! Anne did everything to resolve my faulty item and repl... Mehr ansehen
Typical example of rip-off online marketing where they grab your money and run especially at Christmas time when you are expecting it for a present. Huge gaps between order placed and incredibly poor... Mehr ansehen
One star rating is too generous. I'd seen these in social feed for some time. Decided to get one as a Christmas gift, ordering process easy, email confirmation sent. What could go wrong! Well, no orde... Mehr ansehen
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Steer Clear
I saw these advertised on Instagram and thought they looked like a cool gift, so I ordered 3 to give as holiday gifts. That was 2 weeks ago, and I have received no information since the initial email that confirmed my order. The tracking number link has been showing the same information for 2 weeks. I will never make this mistake again! Always research a company before entering that credit card number. I’ll have to replace the gifts, and I’m out the money. Steer clear!
Don’t recommend LifeInBox
I wouldn’t recommend. I was worried the order wouldn’t arrive in time, was assured by customer service it would be expedited, and have received no replies to multiple emails. Tracking number doesn’t click through and when manually entered looks like the order is sitting somewhere in China. Sent cancellation request and will let my credit card company to reverse payment. Pretty poor experience.
I wish I had read reviews before I…
I wish I had read reviews before I ordered. I ordered back in November for a Christmas present, I emailed two days ago to ask if they could track its progress for me - no reply! I am now worried about the quality of the box when it arrives. Really poor customer service.
Edit to add - the company got in touch soon after my review!! They blamed English weather for the late arrival. It STILL hasn’t arrived. DO NOT USE THIS COMPANY!
A poor start but issues were resolved exceptionally well
After numerous emails trying to cancel my order went unanswered I resorted to a negative review here and a card chargeback. At this point Rachel from the company contacted me immediately apologising for the communication issues and offering a full refund even the items had been shipped and just weren't tracking. I have to say this turned my feelings on the transaction completely and it is only fair to offer praise and thanks for rectifying my issues.
They use the pony Express from 1800’s to deliver
I ordered on July 28 and didn’t receive it till Aug 23. Shipping is ridiculously long. I was on vacation when it finally arrived and it was supposed to be an housewarming gift for the person I ordered it for. I will be attempting to return and will review again after I return home and attempt to return the item. Additionally, I found same item on Amazon with 2 day delivery for half the price.
Avoid
Avoid. Avoid.Avoid. Cheap product. Scratched cheap chipboard frame. Glass is actually plastic! I have been well and truly ripped off.
AVOID!!!
Purchased one frame, waited for ages, when received was extremely disappointed with quality. Very cheap, scratched all over the place. Wanted to return for a refund, but for two weeks all they been offering was to send me 20% off which I was not happy about, had to involve my bank to get money back, at the same time they finally replied and said that will issue a refund...BUT...SURPRISE SURPRISE, instead, another 37 pounds left my account..on a phone now for 45 minutes to my bank to report a SCAM!!!
Exceeded Expectations
I wasn't sure what to expect, but this memory box turned out to be better than i imagined. The Craftsmanship is excellent, and it arrived beautifully packaged. It's now a cherished part of our home decor.
Wonderful Customer Service
The first box i received had a minor defect, but Life in a Box's customer service was amazing. They sent me a new one immediately, no question asked. The new box is perfect, and i couldn't be happier with my purchase
Perfect Memory Keeper
I bought the Life in a Box for my anniversary, and it has become our favorite way to display our travel memories. the quality is top-notch, and it fits perfectly on our living room wall. We love reminiscing about our trips every time we see it
A Beautiful way to Cherish Memories
I've been looking for a stylish way to store my concert and travel tickets. The life in a box exceeded my expectations. It looks fantastic on my shelf and i smile every time I walk past it. Such a great find.
Ideal Gift fir travel Enthusiasts
Got this for my sister who loves to travel. She was thrilled, The design is beautiful, and it arrived quickly. She immediately started filling it with her favorite tickets and photos. Highly recommend as a gift.
Beautiful and Thoughtful Gift Gave this…
Beautiful and Thoughtful Gift Gave this to my daughter-in-law, and she was delighted. She filled it with tickets from her travels, and it looks lovely in her home. It's such a unique and thoughtful gift. I might get one for myself too
Perfect for Displaying Souvenirs I…
Perfect for Displaying Souvenirs I bought this for my husband as we love collecting souvenirs from our travels. This box is the perfect way to display them. It's well-made and looks fantastic in our study. We plan to get another one soon
Keepsake Box That Brings Joy
I gave this to my mom for Mother's Day, and she adored it! She loves how it keeps all her special tickets and small souvenirs in one place. It's a beautiful and meaningful gift.
Stunning and functional
I purchased this for my boyfriend's birthday, and he absolutely loves it. The removable back makes it so easy to arrange our tickets just right. The quality is excellent, and it was a huge hit:)
I still have not received my two frames…
I still have not received my two frames - worth £70
I have received nothing
They are quick to take the money and send a fancy tracking code which is useless ! I’m so upset that I have been foolish to buy off Instagram!
Had do not order from this company
Had ordered item for Christmas on December 2nd. Per there website stated it takes 2 weeks. At the 2 week mark I kept reaching out. They said it was on transit or was with delivery company. It kept leaving and arriving from same location for 3 weeks. Then after Christmas when I had emailed well over 5 times questioning and requesting either a actual shipping date or a refund and cancel it shipped. I had already done and won my charge back. When I got item more than 6.5 weeks later it was not the full order it was very poor quality. At that point they realize I had won my charge back they emailed stated I needed to reverse my charge back. I ignored the email. From my charge back to when item finally actually shipped they would have seen the charge back but they don't actually care. Never order from this company
I ordered 2
I ordered 2, one for daughter and one for myself. The shipment seemed a little long to get to me, about 2 weeks. When they arrived they were not in a box but wrapped in bubble wrap. Something heavy must have been placed on top of the package as both frames were cracked in the same upper corner. I took pictures and emailed them to the customer service email address. Within 2 hours I had a reply. They apologized for the inconvenience and offered to send out 2 more right away. I had 2 new frames in perfect condition in a week. Now that is customer service! Thank you Life in Box!
Spam company
Spam company, cant get in contact with them! Never use and cheap fake items!
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