⚠️ Booking cancelled last minute
⚠️ Booking cancelled last minute – no refund. Report to French consumer protection!
I booked three nights via Booking.com and specified we would check in between 10–11 PM. The booking was confirmed. Despite multiple attempts to contact the property, no one responded. When I finally got in touch on the afternoon of July 15, I was told check-in was not possible after 4 PM. We agreed that I would instead check in the next morning and stay for two nights.
When I arrived the next day, I was informed the entire booking had been cancelled without notice, and no refund was issued.
I have now reported this property to the French consumer protection authority SignalConso and strongly encourage others to do the same.
⸻
🧾 How to report:
1. Visit signalconso
2. Click “Report a problem”
3. Select:
→ “Accommodation / Tourist accommodation (hotel, Airbnb…)”
4. Enter company details:
→ LES 2 RIVES, SIRET: 912 840 444 00018
→ 1 Rue Louis Jourdan, 83000 Toulon
5. Describe the issue (examples available on the site)
⸻
Several others have reported similar issues – rude responses, no refunds, last-minute cancellations.
Avoid this place – dishonest, unprofessional, and irresponsible.