LeoLine Bewertungen

•

2.3

Bodenleger

Bewertung abgeben Zur Website

Bewertung abgeben

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Unternehmensdetails

Vom Unternehmen geschrieben

LeoLine is what we call rolled vinyl, or some might say cushion vinyl. It’s an affordable multi-layer floor that comes on a roll, so it’s fast and easy to fit, with a printed design that brings your décor dreams to life. Whether you’re seeking the thrills of the great indoors or craving a cosy corner, there’s always a LeoLine floor for you. We’re on a mission to make vinyl the creative and fun way to let your personality spill onto your floor (don’t worry LeoLine’s easy to clean too). That’s why our collections bring something for every style and every room. From herringbone for huggable hallways to terrazzo for banging bathrooms, LeoLine is the savvy way to create the space you love.

Kontaktinformationen

Unit 5, Westside Park Belmore Way, DE21 7AZ, Raynesway, Derby, Vereinigtes Königreich
leoline@unilin.co.uk
leoline.co.uk

2.3

Mangelhaft

16 Bewertungen

5 Sterne

4 Sterne

3 Sterne

2 Sterne

1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

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Alle Bewertungen

(16)

11 Bewertungen in den letzten 12 Monaten

Bewertung abgeben

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14. Mai 2026

I asked for a sample but heard nothing…

I asked for a sample but heard nothing more, even after a follow up message.

14. Mai 2026

Bewertung ohne vorherige Einladung

Antwort von LeoLine

19. Mai 2026

Hi,

Thank you for your review. This is not the level of service LeoLine aims to provide.

After looking into the matter, I can confirm that samples from the Woodline collection are no longer available, as this collection is being phased out. However, Woodline floors can still be ordered through our retailers until the end of this year.

You can find your nearest retailer on our website: https://www.leoline.com/en-gb/retailers

We apologize for the inconvenience.

Kind regards,
The LeoLine Team

16. Apr. 2026

Samples

Dont like giving bad reviews but they asked so just a little constructive feedback.
Ordered a sample in February arrived mid April!? Everything is perfect with sample it's what I ordered but 2 months too late. I ordered product from another company and had lino fitted in March.

16. April 2026

Antwort von LeoLine

16. Apr. 2026

Hi Lee,

Thank you for your message. Please accept our sincere apologies for your experience. This is certainly not the level of service that LeoLine stands for.

We did experience stock issues on several SKUs during that period, but we fully understand this is no excuse for the delay and the inconvenience it caused.

If there is anything else we can do for you, please don’t hesitate to let us know.

Kind regards,
The LeoLine team

1. Apr. 2026

I ordered 4 samples & only one arrived

I ordered 4 samples & only one arrived. I have messaged you twice & you have not responded. Very disappointed with what should have been a simple task. You will loose customers by not responding

1. April 2026

Bewertung ohne vorherige Einladung

Antwort von LeoLine

2. Apr. 2026

Hi Janet,

Thank you for your message, and please accept our sincere apologies for your experience. This is certainly not the level of service that LeoLine stands for.

We are sorry to hear that you only received one of the four samples you ordered, and we understand your frustration regarding the lack of response. That should not have happened.

Could you please let us know through which channel you contacted us (email or social media), so we can investigate what went wrong? We kindly ask you to forward your request as well to marketing.ivc@unilin.com
, so we can follow up on this matter as quickly as possible and ensure the remaining samples are sent to you.

Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.

Best regards,
The LeoLine Team

16. März 2026

Missing samples- overall disappointment and lost customer.

From the four samples that I ordered, I received only one.
The previous samples request to go direct to the customer, either took too long or didn't arrive.

What seemed like a simple process to find an alternative to a discontinued Leoline Vinyl, came across as a failure to help the customer and the customer loosing faith and I believe, shopping elsewhere.

27. Februar 2026

Antwort von LeoLine

16. März 2026

Hi,
Thank you for sharing your experience. We’re very sorry that your ordered samples didn’t arrive and that you didn’t receive a reply from us. Due to an unexpected stock shortage, some samples were delayed.

We are working hard to clear the backlog and your samples will be shipped shortly. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Team LeoLine

15. März 2026

Requested samples which were despatched…

Requested samples which were despatched promptly

18. Februar 2026

Antwort von LeoLine

16. März 2026

Hi,
Thank you for this review. Have a great day!
The LeoLine team

15. März 2026

I requested samples which have never…

I requested samples which have never arrived. I emailed the company to enquire if they were still available and I have not received a response.

17. Februar 2026

Antwort von LeoLine

16. März 2026

15. März 2026

Ordered vinyl samples which never came

15. März 2026

Antwort von LeoLine

16. März 2026

12. März 2026

Waste of time!

Sent me a sample that I requested even though the product was discontinued!

3. März 2026

Antwort von LeoLine

13. März 2026

Hi Denise, thank you for this review. We’re very sorry for the frustration caused.

We completely understand that receiving a sample for an item that is no longer available can feel like a waste of time, and we sincerely apologize for that inconvenience.

Feel free to order more samples on our website and find the floor you like.

Kind regards,
The LeoLine Team

12. März 2026

Great product

Great product, price and delivery service.

2. März 2026

Antwort von LeoLine

12. März 2026

Hi Nick,
Thank you for this review. Have a great day!
The LeoLine team

12. März 2026

Poor

didn’t receive samples that were ordered, chased this up and never got a reply. Poor.

16. Februar 2026

Antwort von LeoLine

12. März 2026

I only received one of the samples I…

I only received one of the samples I ordered

28. Februar 2026

Antwort von LeoLine

12. März 2026

5. Juni 2025

Poor quality and no customer service

If we could give 0 stars we would. This flooring has been a disappointment since day one. Everything marks it and even a drop of water removes the pattern. It's like there is no protective top coating. The company say it's a maintenance issue which is such a cop out so we will have to take things further to the consumer agency and social media.

3. Juni 2025

Bewertung ohne vorherige Einladung

Antwort von LeoLine

12. März 2026

Hi,

Thank you for sharing your experience, and our sincere apologies for the delayed response. We are truly sorry to hear about the issues you’ve encountered with your flooring.

To ensure your concerns are properly addressed, we recommend contacting the retailer where the flooring was purchased. They can open an official complaint file and work with you to investigate the situation thoroughly. This process allows us to review the case carefully and find an appropriate solution.

We appreciate your feedback and hope this matter can be resolved to your satisfaction.

Kind regards,
The LeoLine Team

22. Apr. 2025

Orderd free samples but then got billed…

Orderd free samples but then got billed £5 from Royal Mail to deliver them! Had id known it was for the samples I wouldn’t have paid it! No response from the company!

22. April 2025

Bewertung ohne vorherige Einladung

Antwort von LeoLine

12. März 2026

Dear Customer,

Thank you for your feedback, and we’re sorry for the confusion regarding the sample delivery. We understand this may not have been clear at the time of ordering, and we apologize for any frustration this caused.

Kind regards,
The LeoLine Team

7. Okt. 2024

Samples never arrived

Ordered samples. They never arrived nor was there any communication from Leoline explaining why.

5. September 2024

Bewertung ohne vorherige Einladung

Antwort von LeoLine

Aktualisiert am 12. März 2026

Hi,

Our sincere apologies for the delay in responding. We are very sorry to hear that your samples were not delivered and that your emails went unanswered. This is not the standard of service that LeoLine strives to provide.

Kind regards,
The LeoLine Team

28. Nov. 2019

Do not buy this vinyl flooring

Do not buy this vinyl flooring, we have this flooring installed by our buyer in our house and the quality is absolutely shocking, the vinyl is so soft you can pierce it with your thumb and it looses its memory so quickly that we have dents in our floor from where people have been sat on chairs. Our builder is claiming that leoline have put down to it to wear and tear rather than admit to the use of such a poor quality product. Unless you want a dented, holey, ripped floor do not buy this product

28. November 2019

Bewertung ohne vorherige Einladung

Antwort von LeoLine

Aktualisiert am 12. März 2026

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