Kevin and the staff at Leightons in Reading have been great. Initially went in for non-prescription sunglasses that were out of stock at another local retailer. Although they weren’t in stock Kevin wa... Mehr ansehen
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Das sagen Bewerter
I am a tourist her and i sat on my glasses the other night and they became degormed such that i saw two images with them. This morning, I went in your shop and was so grateful that Kevin was so polite... Mehr ansehen
Unternehmen hat geantwortet
All the team are very welcoming, polite and friendly. Ear wax removal by Elenor was done professionally with care. I can now hear in both ears again. Additionally, I accidentally left my gl... Mehr ansehen
My wife and I would like to thank Amani for the fun and professional manner in which she gave us both during our hearing tests appointment`s Specially in the manner she explained the test process pu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Kontaktinformationen
12-14 Queen Victoria Street, RG1 1TG, Reading, Berkshire, Vereinigtes Königreich
- 01189590055
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Albert is the best DO
My son has his first glasses done at the reading branch on Queen vitoria street. I met with Albert and was honestly blown away. He made my son feel very relaxed and excited to wear glasses...even getting him involved in choosing a style he likes; which he had to order the specific colour he liked. The frames came early and so did his lenses. My husband and I were beyond impressed with the result given how high his prescription is. Albert will always be the one to do any future glasses my son will need. I recommend him to anyone unsure about glasses in terms of style and execution. Thank you a million times Albert. Thank you

Antwort von Leightons Opticians & Hearing Care - Reading
Had my left ear syringed by Eleanor
Had my left ear syringed by Eleanor. She explained everything to me which made me calm. Eleanor also assessed my hearing which was also explained to me

Antwort von Leightons Opticians & Hearing Care - Reading
Albert was very helpful
Albert was very helpful, and incredibly knowledgeable, I was very well looked after! Great service

Antwort von Leightons Opticians & Hearing Care - Reading
Best experience must visit for the wax
Best experience must visit for the wax. Must time having it and Elenor was very helpful.

Antwort von Leightons Opticians & Hearing Care - Reading
Brilliant service
The measure of a business is what happens if things don’t go as planned. I bought some beautiful premium glasses from Leightons recently and after a few days realised I wasn’t entirely happy with the lens tint. I spoke to Kevin at Reading and he immediately said they would change them. No quibbling, no issues. Cannot rate them highly enough and the range of glasses is fantastic
Elenor was professional
Elenor was professional, chatty and very knowledgeable - was quick, easy and worth the money.
Simple process
Simple process. Made to feel very comfortable and talked through steps.
Amazing customer service
Amazing customer service after I damaged my frames. The branch manager, Kevin, was only too happy to help and he fixed the frames in no time at all.
It was a busy Saturday but he was able to fit me in with no fuss.
Friendly and knowledgeable service.
Elenor has helped me so much telling me…
Elenor has helped me so much telling me about the My Leightons plan and sorting my challenging ears out regularly!
Very helpful and friendly
The screw fell out of my glasses and Kevin very kindly helped me out! Very friendly, very helpful and saved me from squinting through a meeting! Highly recommend!
First Time for me so pleasant…
First Time for me so pleasant experience feeling great what a difference so professional and so charming and pleasant thank so much definitely recommend you to all made my day month and year
Audiologist Elenor O’Nyons was…
Audiologist Elenor O’Nyons was extremely efficient, helpful and friendly. All in all a very pleasant experience. I will certainly be going back again.
First class service
First class service, particular thanks to Kevin.
Don’t bother with other opticians!
This was my second year and as first time I can’t praise them highly enough! Thankyou to all 3 wonderful people who looked after me with professionalism kindness & patience,(and humour) I didn’t catch the name of the first lady I saw, but she was lovely, looked after me brilliantly. Gurpreet again brilliant very professional & patient took time to explain my eye changes & steps needed,then I was passed over to Albert to finalise everything. He was amazing,very professional and conscientious, taking time to ensure my new glasses will be absolutely 💯 perfect.He even checked my prescription sunglasses and gave them an overhaul. They’re now like new! Thankyou so much. A very enjoyable experience, i walked out of there delighted. Don’t consider other opticians go straight to Leightons, best by miles!
A small repair job that was too much for other shops
I'd broken my glasses, snapping the wires that supported the lenses in the frame between Xmas and New Year. I asked two opticians in Reading about a repair, but because I had not bought the glasses in either shop they told me that they wouldn't be able to help. I wasn't too optimistic I could get the repair done, but nonetheless I tried Leightons and was very glad that I did. The can-do attitude was apparent as soon as I walked in. The manager of the shop examined the glasses, asked me if I could give him about an hour and refused to take any payment for the work. Fantastic – that's customer service for you. I'll certainly go back there next time I need to go to the opticians.
Brilliant friendly efficient service…
Brilliant friendly efficient service from Elenor.
I had ear wax removal performed today by Elenor along with a hearing test. Both of my children have had the same treatment this year by Elenor too. She is great and keeps you informed through every step of the process, continually reassuring you. She takes great pride in her work and in your hearing improvement.
Five stars to Elenor.
Elenor was brilliant and sorted my…
Elenor was brilliant and sorted my earwax in 10 minutes!
Elenor does a terrific job in her very…
Elenor does a terrific job in her very friendly and bubbly way.
I can hear again!
Myleightons Care Plan - Great Savings
Recently signed up to the MyLeightons Care Plan which has enable me to see them more often for my ears. A great plan with big savings. Thank you to Elenor for suggesting the plan and for all her help. Elenor always makes me smile. Thank you Leightons.
Impressed
I am genuinely impressed with the customer service at Leightons. Today, Albert served me, and I was truly amazed by his competence, friendliness and care.
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