Lawn Mower Parts Online UK Bewertungen 

107
•
TrustScore 3 von 5

2.8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Horrendous communications. Ordered part which was advertised as on 2 day delivery, but after numerous chasing emails, with no response, the part finally arrived on the 23rd day. Not a service anyone... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service, correct part delivered in 3 days - a tricky fit, so relieved properly machined, all belts lined up perfectly and up and running before the next storm! Highly recommend, Many tha... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Don't buy from them buy from the parent company on eBay, international systems and equipment based in Ireland. I thought this UK company would deliver quicker being UK based and having the items in st... Mehr ansehen

Bewertet mit 3 von 5 Sternen

We saw online photos of a Stihl strimmer harness for £40.49 & bought from this company. What eventually arrived was a strimmer harness made by Pirhana which is a cheaper version. On complaining to th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Rasenmäher-Fachhandel

Vom Unternehmen geschrieben

Lawnmower Parts Online is the UK's largest Online Lawnmower parts Supplier who's goal is to provide a one-stop shop for parts and service kits for all your garden machinery. We provide these parts at great factory-direct prices. We have an ever expanding range of filters, belts, cables, blades, service kits, etc. but if you cannot find what you are looking for please send us an email and we'll do our best to find it for you at a great price. We have access to parts for almost every make of lawnmower. We have access to parts for almost every make of garden machinery, so if you cant find an item on our site, just contact us!


Kontaktinformationen

2.8

Akzeptabel

TrustScore 3 von 5

107 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 67 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2.8

Alle Bewertungen

(107)

51 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

dreadful supplier performance.

dreadful supplier performance.
Strimmer air filter ordered 22 May; 9 days later no sign of any delivery. Phoned 29th to be advised it is now out with Royal Mail.
Will NOT use this supplier ever again. Sussex based customer

30. Mai 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

We're very sorry to hear about your experience and for the delay in receiving your order.

Your item was dispatched via Royal Mail, and while we send orders on a 48-hour tracked service, unfortunately, we cannot control Royal Mail’s delivery times. While most deliveries arrive promptly, occasional and unexpected delays can happen, and we completely understand how frustrating that can be.

We truly regret that we’ve let you down on this occasion, and we’re sorry to hear you wouldn’t consider using us again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch directly.

Bewertet mit 1 von 5 Sternen

No good bad service

Item out of stock I said I would wait but still not received well after the 10 days they said it would take. Communication is terrible as they send one email saying they will investigate then nothing still no goods but still charged for them... I would not recommend....

In response to your response tried contacting you just get one email back then no follow up over and over...

24. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Lawn Mower Parts Online UK

We’re really sorry to hear about your experience and for the delay with your order. We’d like to get this resolved for you as quickly as possible, but unfortunately, we’re unable to identify your order from the review alone.

Could you please contact us at info@lawnmowerpartsonline.co.uk with your order number or the email address used at checkout? We’ll look into this as a priority and ensure you receive either your item or a full refund.

We appreciate your feedback and would welcome the opportunity to put things right

Bewertet mit 4 von 5 Sternen

All okay in the end.

So, ordered belt on Sunday and it arrived Thursday but they had picked the wrong one. It was also not a Genuine belt but alternative brand. Emailed and called and after a long time on hold got the option for a call back. A lovely lad called Callum called me back. We had a debate about the website description of OEM which suggests to me an original genuine belt, however, the company interpret it as meaning a belt built to the OEM spec but can be an alternative brand. I wanted an original so cancelled my order. They have provided return postage due to picking error. I await a full refund on return which they have promised. I can’t give 5 stars based on the picking errors and telephone wait time. I also think that OEM should mean it’s a genuine part from the OEM rather than just the spec but perhaps that’s up to interpretation.

Callum was helpful and polite and quick to resolve so pay rise for Callum!

22. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don't bother.

Never able to speak to anyone on the phone, on hold for 20 mins at a time then cut off, ordered 12 business days ago and still not received my order, although they quote 2-3 and charge you for the privilege.

29. April 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

We're very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide.

Please could you email us at info@lawnmowerpartsonline.co.uk with the details of your order? We’ll investigate this as a priority and work to resolve it as quickly as possible.

Apologies again for the inconvenience, and thank you for bringing this to our attention.

Bewertet mit 4 von 5 Sternen

Very helpful when a lack of updates arose

Took payment for two replacement lawnmower blades on 7th April. After a problem somewhere with email notification since, we now have confirmation that the order is already on the way. Thank you for sorting this out.

7. April 2025
Bewertung ohne vorherige Einladung
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Antwort von Lawn Mower Parts Online UK

We're really sorry to hear about your experience and completely understand your frustration.

This certainly isn’t the level of service we aim to provide, and we’d like to get this sorted for you as soon as possible. Please could you email us with the details of your order to info@lawnmowerpartsonline.co.uk so we can investigate and resolve this for you right away?

Thank you for bringing this to our attention, and we hope to hear from you soon.

Bewertet mit 5 von 5 Sternen

They have resolved the phone answering glitch

The company was going through a bad patch with not enough staff to answer phones, but they assure me that has been fixed and after I managed to speak to somebody they were very helpful and delivered what I needed. Finally good service and good value.

15. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Has been impossible to contact about missing paid forparts

We ordered and paid for parts at the beginning of March and to date we have not received them 4th April 2025.
There might be a good reason for this which happens but I have emailed/phoned numerous time, even used their return call facility to no avail/I have also gone as far as send my query via the contact form on the website. So far at this date the service has been appaling

4. April 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

We’re very sorry to hear about your experience and truly apologise for the lack of communication you’ve encountered. Our phone lines have been exceptionally busy recently due to high volumes of customer enquiries, and we’re working hard to respond to all calls, voicemails, and emails as quickly as possible.

We’d really like to get this resolved for you. Please could you email your order number to info@lawnmowerpartsonline.co.uk, and we’ll prioritise looking into this right away?

We fully understand your frustration and apologise again for the delay and inconvenience caused.

Kind regards,
The Lawnmower Parts Online Team

Bewertet mit 5 von 5 Sternen

Fantastic experience that truly deserves 5 Stars

Fantastic experience that truly deserves a five-star rating! The website is beautifully designed, making it easy to navigate through their extensive selection of products.

What really impressed me was the exceptional customer service. I had a few questions about specific products and the team responded promptly with knowledgeable answers.

Shipping was incredibly fast, and my order arrived well package.

Overall, my experience was fantastic and I can't wait to place my next order!

27. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

Thank you for your kind review! We're so pleased to hear that you had a great experience with our website, customer service, and delivery. We appreciate your support and look forward to helping you again in the future!

Bewertet mit 5 von 5 Sternen

Had fantastic service from Freddy over…

Had fantastic service from Freddy over the phone helping me get the right part ordered.

Really appreciate your help.

Thank you!

20. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

Thank you for your review! We're delighted to hear that Freddy was able to assist you in finding the right part. We’ll be sure to pass on your kind words. If you ever need anything else, we're happy to help!

Bewertet mit 5 von 5 Sternen

Great service fast delivery

Great service our new blade came so fast and we’re now ready for the spring and our first cut of the year

11. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

Thank you for your review! We're glad to hear your new blade arrived quickly and you're all set for the first cut of the year. If you need anything else to get ready for spring, feel free to reach out

Bewertet mit 5 von 5 Sternen

Great customer service

Great customer service, knew the right part, ordered paid and received it within a few days. Great company to deal with.

4. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

Thank you for your review! We're pleased to hear you had a smooth experience and received the right part quickly. We appreciate your support and look forward to helping you again in the future!

Bewertet mit 5 von 5 Sternen

Good company great prices and free…

Good company great prices and free shipping a big plus, an invoice included which is good to see and fast delivery via royal mail , good job

7. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

Thank you for your review! We're glad you’re happy with our prices, free shipping, and fast delivery. We appreciate your support and look forward to serving you again!

Bewertet mit 2 von 5 Sternen

Wrong item

Ordered a carb for Stihl HS80 the only one listed on their site. What i was set was very different looked nothing like the image on the site (the image was an exact match to the original) took a while to get through to customer service only to be told there 3 different carbs, they offered to try another but opted to send it back for a refund and go to another supplier who can send what is ordered rather than trial and error. Waste of time and money, poor experience will not be using again. How hard is it to take a photo of the product you are selling and list it on your website?!?!?.

27. Februar 2025
Bewertung ohne vorherige Einladung
Lawn Mower Parts Online UK-Logo

Antwort von Lawn Mower Parts Online UK

We’re sorry to hear that you were unhappy with your experience. The Stihl HS80 can indeed have three different carburetors, each with its own unique part number. We do our best to provide accurate listings, but due to variations in models, it’s always important to match the part number rather than relying solely on the image.

When you reached out, we offered to help resolve the issue by supplying the correct carburetor, but we understand that you preferred to return the item instead. We respect your decision and will processes your refund on your orders return.

We appreciate your feedback and will continue to improve our listings where possible. If you ever need assistance identifying the right part in the future, we’d be happy to help.

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