Lark Music Bewertungen 

Helpful staff, comprehensive cover, easy efficient renewal process.

So refreshing to be able to talk to a member of the team rather than a robot in an online chat!
Calls answered promptly.
Needed to update details via POA. All sorted within 24 hours.
A very satisfactory experience.
Thank you!

My request was quickly sorted, but I had trouble understanding the emails regarding signing. I received more than one email saying (I thought) that I still hadn't signed, but the it appeared that I had! I also signed into some credit company, did I need to do that?

I haven't (thankfully) had to make a claim but have on the occasions I have contacted them with queries or to make changes, the agents have being knowledgeable, empowered and efficient

Both our daughter and husband work for Howdens. For fathers day they took me to the Gibson garage in London subsequently I purchased two guitars which they insured with you
I like the communication and caring attitude of your firm

Lark were quick to deal with my claim for a broken cello bow, and very helpful on the phone (Ellie and Lauren) and in email correspondence.

The information that I received regarding my policy for renewal was informative and the details were correct.

Over aggressive company dealing with instalments, took over business from another company, harassed for months because I didn’t want to renew.

Update, Lark Music have been emailing all morning….I asked their credit agency to cancel my agreement in August 2025, through the only contact I had available. Since they were taking a direct debit, despite not signing the agreement, I ended up with cover for a year. I cancelled at renewal, and was still harassed, including a default notice. Am entirely irritated by Lark Music bombarding me with emails, so am sending the lot to the FCA….let them decide. Maybe now, you’ll leave me alone, since any further communication will be included.

The person I spoke to was friendly, helpful, ad quick in dealing with my request to renew the insurance

we have nothing to complain about everything is just great as it is

Uncertain how good this lot are when they can’t even get my name right!

I like very much the quick respond both Telephone and email, the efficient with dealing both insurance and claiming. I would like to mention Ms Lauren Jones for sorting out the latest claim so professionally
Eyal

I was able to renew over the phone.
Second person I spoke to reassured me that my policy was all in order and was very prompt in emailing the documents. He was also patient as I went through everything, recognising the importance with regards to the safety of my instruments. Although unable to pay over 12 months, the cost was reasonable.

Clear and comprehensive details online. Easy process not chopping about different pages.

Easy to use website. Specialist cover.

Your agent was most helpful.

Very easy to renew online.

I was distraught after I found my right ear monitor of my favourite pair of ultimate Ear 5 pros had cracked after coming off stage at a prolific gig.

I was referred from the Musicians Union to Lark to carry through the claim.

Once I had the relevant documents available for the claim to proceed, Lauren was very helpful in letting me know the easy, step-by-step process, contacting the relevant businesses where I purchased the monitors during, to carry out my in-ear monitor claim, all via email.

Great service, hopefully I don't need to be back again, but it's good to know you can gain great cover from them.