Service was excellent. Battery arrived in a couple of days complete with special tools to replace in my laptop which is now performing well. Hopefully, it will last longer than the original Dell batte... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very quick delivery. Quality product. Installation was fine nice touch having the tools needed for taking the case apart. Fit perfectly and apart from minor bios tweek after boot it has brought my la... Mehr ansehen
Unternehmen hat geantwortet
Delivery arrived fast. Packaged well, with instructions and installation tools. Installation was easy. The battery works perfectly. I was pleased with the price and service. I will shop with this stor... Mehr ansehen
Unternehmen hat geantwortet
Service is first class with clear instructions about use of product and package even included service tools! Postage was fast too. Very happy customer Will recommend to anyone with confidence. Th... Mehr ansehen
Unternehmen hat geantwortet
Kontaktinformationen
Block G2 391 PARK ROAD REGENTS PARK REGENTS PARK, 2143, New South Wales, Australien
- service@laptopbatterydirect.com.au
- laptopbatterydirect.com.au
4.6
Hervorragend
509 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Service was excellent
Service was excellent. Battery arrived in a couple of days complete with special tools to replace in my laptop which is now performing well. Hopefully, it will last longer than the original Dell battery that died after only 2 years.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for your feedback! Glad to hear everything arrived quickly and that the tools made the installation easier. Great to know your laptop is running well again.
We appreciate your support, and hope the battery keeps performing well for you. If you ever need anything, feel free to reach out.
Best regards,
laptopbatterydirect.com.au Team
Very quick delivery
Very quick delivery. Quality product. Installation was fine nice touch having the tools needed for taking the case apart. Fit perfectly and apart from minor bios tweek after boot it has brought my laptop back to life.
Recommended
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for the great review! We’re glad to hear the delivery was quick and the installation went smoothly. It’s great that the battery is working well and bringing your laptop back to life.
We really appreciate your recommendation and are here if you need anything else!
Best regards,
laptopbatterydirect.com.au Team
Genuine high quality batteries
Fast delivery and detailed information on my purchase before buying.
On testing the battery it works as advertised.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for your feedback. We're glad to hear the battery is performing as expected and that the delivery and product details met your needs.
We appreciate your support, and we’re always here if you need anything in the future!
Best regards,
laptopbatterydirect.com.au Team
Delivery arrived fast
Delivery arrived fast. Packaged well, with instructions and installation tools. Installation was easy. The battery works perfectly. I was pleased with the price and service. I will shop with this store again if I need a battery in future.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Really appreciate you taking the time to share this!
Glad everything arrived quickly and that the installation was straightforward — sounds like everything went exactly as it should.
Great to hear the battery is performing well too.
We’d be happy to have you back anytime!
Best regards,
laptopbatterydirect.com.au Team
Real customers service team
Got my defected battery on first delivery but were quickly replaced after consulted with their customer support, swift respond too within a day, good service I must say
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for sharing your experience!
Sorry to hear the first battery was defective, but we're really glad our support team was able to sort it out quickly for you. Fast response and smooth replacements are exactly what we aim for.
Appreciate your patience and kind words — hope everything’s running well now!
Best regards,
laptopbatterydirect.com.au Team
Warranty Cheats
I bought a Laptop battery from this company supposedly with a 12 months warranty which they advertise with their battery. After nearly 9 months it will not hold a full charge for more than a couple of minutes. The laptop blacks out and will only boot up on AC power. I contacted them asking for a replacement battery under warranty but they said that they would not supply me with a new battery as the same thing might happen again. I also was told that I do not have 12 months full warranty but tiered warranty meaning that I will only get 50% of my purchase price back and they are even stuffing me around with this saying that it has to go into a PayPal account even though I didn't pay for it with PayPal. Warning!!! DO NOT BUY FROM THIS COMPANY.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your battery after 9 months of use.
Our products are covered by a 12-month warranty, and the after-sales solutions are handled according to a tiered warranty policy based on the length of time the product has been in use. For issues that occur between 7–9 months, customers can choose either a 50% refund or a replacement.This policy is in place to reflect the natural usage and wear of battery cells over time.
Regarding your refund: Our system is designed to issue refunds directly via the original payment method used during checkout. If the refund was processed through our payment gateway, it should return to your initial account automatically. We apologize for any confusion regarding "PayPal" — this is often the underlying processor for many card transactions, but the funds will head back to your original source.
Our records show that a 50% refund has already been initiated as per our policy. If you have further questions or haven't seen the funds yet, please contact us directly at service@LaptopBatteryDirect.com.au so we can investigate further.
We always aim to handle warranty cases as fairly and transparently as possible. If there is anything further we can check or clarify for you, please feel free to reach out to our support team and we will be glad to assist.
Best regards,
laptopbatterydirect.com.au Team
I purchased a Dell laptop battery on…
I purchased a Dell laptop battery on the 26th sept 2024.
It last Approximately 6mths. I believed I emailed them, but I never received a reply a few weeks/mths later I emailed them again definitely before the 12mth month mark and got a reply (the first email got lost in space somewhere).
Ive been trying to get them to refund or replace the battery ever since.Ive now had to contact a consumer affairs to get involved a few months back. Im still yet to get a battery or refund
DO NOT TRUST THIS COMPANY OR THEIR BATTERIES.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
We’re very concerned to read this and take situations like this seriously.
We’re sorry to hear about your experience and the frustration this has clearly caused. This is certainly not the level of service we aim to provide.
As this matter appears to involve previous communication and a formal complaint process, we would like to review everything carefully. Please contact us directly with your order details, and we will ensure this is escalated and investigated as a priority.
We are committed to resolving genuine warranty claims fairly and transparently.
Best regards,
laptopbatterydirect.com.au Team
Easy battery selection
Easy battery selection. Quality product. Fast delivery.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for your feedback!
We’re glad the battery selection process was straightforward and that you’re happy with the quality and delivery speed. That’s exactly what we aim for.
Appreciate you choosing us!
Best regards,
laptopbatterydirect.com.au Team
Service is first class with clear…
Service is first class with clear instructions about use of product and package even included service tools!
Postage was fast too.
Very happy customer
Will recommend to anyone with confidence.
Thank you and best wishes with your business
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you so much for your kind words!
We’re really pleased to hear the instructions were clear and that the included tools made the installation easier. We try to make the whole process as straightforward as possible.
It’s great to know everything arrived quickly and that you’re happy with the service. Your recommendation truly means a lot to us.
Wishing you all the best as well — and thanks again for your support.
Best regards,
laptopbatterydirect.com.au Team
Battery is very good price
Battery is very good price , its so easy to replace... same size ,just different brand ..hope this will last the same as Asus brand battery .. just put in few days ago and so far seem to be working good ..thanks
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
We’re glad to hear the battery was easy to install and that everything is working well so far. It’s great to know the size and fit were just right for your laptop.
We hope it continues to perform reliably for you over time — and if you ever need anything, we’re here to help.
Thanks again for choosing us!
Best regards,
laptopbatterydirect.com.au Team
Battery arrived fine, lasted 13 months
Battery arrived fine. Installed a few months after receiving and worked well for around 13 months. Cells now degraded and laptop won't run off battery. Warranty of 12 months looks like about how much life you'll get out of it. Good communication with the company, just not a great quality.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your detailed feedback — we really appreciate you taking the time to share your experience.
We’re glad the battery arrived safely and worked well for you initially. Laptop batteries are consumable parts and performance can vary depending on usage patterns and charging habits, but we completely understand that you were hoping for a longer lifespan.
We also appreciate your kind words about our communication. That means a lot to us.
We’re sorry it didn’t last as long as you had hoped, but we truly appreciate your balanced feedback and your recognition of our service.
As a small thank-you for your honest review, if you do decide to purchase from us again, feel free to contact us beforehand — we’d be happy to offer you a returning customer discount.
Best regards,
laptopbatterydirect.com.au Team
Quick service and delivery
Quick service and delivery, product is good quality and the people were polite and friendly.
Highly recommended
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for the feedback.
We’re glad everything arrived quickly and that you had a positive experience with our team.
Really appreciate the recommendation.
Best regards,
laptopbatterydirect.com.au Team
Great service
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your feedback.
We’re glad to hear you were happy with the service.
Best regards,
laptopbatterydirect.com.au Team
The 11.4V 42Wh battery wasn't recognised by my laptop
The 11.4V 42Wh battery I ordered online (their order number LBA20250715144046894989) was not recognised by my Dell P69G laptop so I contacted laptopbatterydirect though their website portal to exchange it but was ignored. No address, no phone number and no invoice was supplied, just a battery with this suspiciously long order number.
Repetitive contact attempts were ignored so I contacted Paypal for a refund. After giving all the sale details I had to Paypal, they declined a refund due to insufficient information.
This is totally unacceptable conduct.
I will never use Paypal to purchase online again.
I will use my credit card so at least the bank can stop payment if the goods are not fit for purpose.
I found a supplier offering a genuine Dell battery so purchase that and it worked just fine.
Be warned, make sure you are buying from a reputable retailer as Laptopbatterydirect scammed me!
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear customer,
We are truly sorry to hear about the inconvenience you’ve experienced and sincerely apologize for any frustration caused.
We have not received any previous communication from you, which may have led to the confusion. However, our customer service manager has just reached out to you via email, and we kindly ask you to check your inbox for further details.
Once you receive the email, please provide the necessary proof of the issue with the battery. If it is indeed a defective item, we will gladly process a refund in accordance with our refund policy.
We appreciate your understanding and continued support, and we are committed to resolving this matter to your satisfaction.
Best regards,
laptopbatterydirect.com.au Team
High quality & Arrived quickly.
The battery arrived quickly.
Very well packaged and included some tools to help with the removal and installation of the battery.
My 7yr old laptop now performs like new.
Highly recommend buying a battery through them.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your feedback. We’re glad to hear that your laptop is performing well again and that the battery arrived quickly and was securely packed. It’s great to know that the included tools were helpful for installation.
Thanks again for choosing us, and enjoy your new battery!
Best regards,
laptopbatterydirect.com.au Team
It was a pleasure to deal with them
It was a pleasure to deal with them, as they were efficient and quick. Very well packed and secure for transport.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your kind words! We’re delighted to hear that you had a great experience with us. Efficiency, quick service, and secure packaging are our top priorities, so we truly appreciate your feedback.
Looking forward to assisting you again in the future!
Best regards,
laptopbatterydirect.com.au Team
My first time buyinghere with a good…
My first time buyinghere with a good experience, battery is good quality and arrived on time.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thanks for your first order with us!
We’re glad to hear everything went smoothly and that the battery is working well for you. We focus on fast delivery and quality, so we truly appreciate your feedback.
Hope to serve you again soon.
Best regards,
laptopbatterydirect.com.au Team
My 3rd battery for my laptops family…
My 3rd battery for my laptops family and friends. They get my order out of the W’house within hrs. Great company for your electronics needs. Lily which I’m not sure where she works being so helpful and friendly. Thank you guys!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your great feedback.
We’re happy to know your order was processed quickly and that you had a positive experience overall.
Lily will be delighted to hear your comments — we’ll make sure she gets the message.
Thanks again for your support, and feel free to reach out if you ever need help.
Best regards,
laptopbatterydirect.com.au Team
Product was dispatched within a few…
Product was dispatched within a few days and at my door within a week.
Easy to install especially as the appropriate tools were included.
Very Happy customer.
Thanks
Peter O
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Peter,
Thank you so much for your feedback.
We’re really glad to hear the delivery was quick and that the included tools made installation smooth and hassle-free.
If there’s anything else you need as you continue using the product, just let us know — we’re always here to help.
Thanks again for choosing us, and enjoy your new battery!
Best regards,
laptopbatterydirect.com.au Team
NEVER do business with this company
After purchasing and installing the battery, the inital first few months were fine. The battery worked as intended. However, after 10-11 months of little to no use, the battery faulted and no longer works.
Although they offer a 12 month warranty, Australian Consumer Law entitles all consumers who's products have suffered a major fault to a replacement or refund regardless of company policy.
Edit: They refuse to comply with Australian Consumer Law, by denying refunds beyond their stated period. They fail to understand that Australian Consumer Law applies IN ADDITION TO company warranties.
Despite quoting legislation and official government websites. I have received the same "it is not covered by our warranty" so a refund cannot be processed.
The support team (if there even is one) feels like youre speaking to a robot. And any questions left in the email do not get answered. The company is based in Hong Kong China, and i assume this is where the customer service is based from. Despite being non-australian, as they trade within australia, they must follow all Australian laws, regulations and rules, including Australian Consumer Law.
Their parent company is Aostlecell, which i assume they do not want to trade under as the reviews for their company are far below poor.
I would never advise anyone to buy anything from Aostlecell or its other websites, knowing how poor the quality of their batteries are or the absence of customer service.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Laptopbatterydirect
Dear Customer,
Thank you for your feedback.
We would like to clarify the details regarding your case:
Order Date: 20 October 2024
Delivery Date: 2 November 2024
First Contact Us Date: 19 November 2025
According to our warranty policy (https://www.laptopbatterydirect.com.au/help/warranty.aspx), the warranty period for this product is 12 months from the date of delivery. When you contacted us on 19 November 2025 regarding an issue with the battery, the warranty period had already expired.
We fully understand that this may be disappointing, and we sincerely apologise that we are unable to offer a free replacement or full refund once the warranty has ended.
To assist you as much as possible, our customer service manager offered you a special discount for a second purchase as a goodwill gesture.
If you have any further questions or need additional assistance, please feel free to contact us at any time.
Thank you again for your understanding and for giving us the opportunity to clarify the situation.
Sincerely,
LaptopBatteryDirect.com.au Customer Support Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.