I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was spoken to with respect and the person I spoke to I believe their name was Jason was lovely and really help ease my anxiety and spoke me through all the best options for me and heard out my situa... Mehr ansehen
Unternehmen hat geantwortet
I spoke to a lovely advisor named Annie (I think that's what she said her name was anyway my memory isn't the best!) I was quite quickly made to feel at ease and felt like she actually cared about my... Mehr ansehen
Unternehmen hat geantwortet
AMINA from Lantern spoke to me concerning more I owe. She was helpful to give me details of how and when this happen. Hopefully, i am reaching level of resolution
Unternehmensdetails
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4.8
Hervorragend
6647 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Advisor was understanding and very…
Advisor was understanding and very polite
17. April 2026
Bewertung ohne vorherige Einladung
I spoke with Annie and she was…
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the job at the hospital! As we both agreed I would let her know
15. April 2026
Bewertung ohne vorherige Einladung
Clear and consise easy to deal with no…
Clear and consise easy to deal with no harrassing customers
15. April 2026
The lady on the phone was very friendly…
The lady on the phone was very friendly and knowledgeable and very helpful and respectful
17. April 2026
Bewertung ohne vorherige Einladung
Jordan was ever helpful no issue at all…
Jordan was ever helpful no issue at all top guy
17. April 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von Lantern
Thank you for this feedback Robert. We are very happy to hear that your circumstances were considered and our agent was kind and considerate.
Regards, Mark
I would like to acknowledge the…
I would like to acknowledge the exceptional service provided by your customer service representative throughout our recent interaction.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear about the exceptional service you received from our customer service representative. We appreciate you acknowledging their efforts and sharing this.
Thanks! Mark
AMINA from Lantern spoke to me…
AMINA from Lantern spoke to me concerning more I owe. She was helpful to give me details of how and when this happen.
Hopefully, i am reaching level of resolution
16. April 2026
Bewertung ohne vorherige Einladung
Good customer service Well dealt with
Good customer service Well dealt with
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you! We're very happy to get this feedback!
-Mark
Very polite and respectful…
Andrea was very polite and respectful and friendly was a pleasure to speak to and was able to get everything sorted out in one go
16. April 2026
Bewertung ohne vorherige Einladung
Very good customer service
Very good customer service
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Joseph, we appreciate it!
-Mark
Very polite
Very polite, friendly, helpful and informative. Made what can be a very upsetting and scary situation less so and made sure I understood what needed to be done and how at every point.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that our service was helpful and informative during a difficult time. It's great to know you felt supported and understood the process clearly. We appreciate your feedback!
-Mark
Antwort von Lantern
We're happy to hear that setting up a payment plan online was so easy. Thank you for your positive feedback; we appreciate it.
-Mark
Set up a payment plan and still…
Set up a payment plan and still continued to send me letters telling me I owed money and that I could set up a payment plan - on top on inundating me with email after email only hours after receiving first contact.
Very stressful!
6. April 2026
Antwort von Lantern
Hi Ali,
Thank you for your feedback. I’m sorry for any stress or upset caused by the recent email you received.
I did attempt to contact you by telephone; however, we were unfortunately unable to connect with you.
I would like to explain that the email sent was part of our legal and regulatory obligations, even where a payment plan has already been agreed.
If you would like us to review your communication preferences, or if you have any further questions regarding your payment arrangement, please do not hesitate to contact us at customerfeedback@lanternuk.com. We’re here to help and would be happy to discuss this with you directly.
Many thanks
Ash
A step by step process.
I was guided through the process and steps were at my pace.I was given a start date to repay and a good plan .I feel confident in the process and the explanations were clear
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that the process was well-explained and tailored to your needs. It's great to know you feel confident with the plan. Thank you for your positive feedback!
Thanks, MArk
Advisor was helpful and had a positive…
Advisor was helpful and had a positive attitude
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your positive feedback! We are so happy to hear that our advisor was helpful and had a positive attitude.
Thanks, Mark
Jordan was very professional and helpful
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate you sharing that our team member was professional and helpful. Thank you for recognizing their efforts with your five-star rating!
Thanks! Mark
great service and communication with respect
I was spoken to with respect and the person I spoke to I believe their name was Jason was lovely and really help ease my anxiety and spoke me through all the best options for me and heard out my situation. A weight lifted after communicating.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that you were treated with respect and that the agent helped ease your anxiety by explaining the options clearly and listening to your situation. We appreciate you sharing your feedback.
Tahnks! Mark
Very helpful excellent customer service
Very helpful excellent customer service
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We appreciate your positive feedback! We are so glad that our customer service was helpful and excellent for you. Thank you!
-Mark
I was really worried about making this…
I was really worried about making this calls but the agent was extremely helpful and easy to talk to.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
We're happy to hear that the agent was helpful and easy to talk to during your call. We appreciate you taking the time to share your positive experience!
Thanks! Mark
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