Kresta Blinds & Curtains Bewertungen 264

SEE UPDATE AT END...
Having endured a painful and protracted number of errors to complete the installation of a few simple blinds, this company deserves a zero rating from this customer. Most communications were greeted either by an answering machine saying: "this mail box is full and you cannot leave a message" to "I will get ...?.... to call you back straight away", which NEVER happened. The product initially supplied was not what was ordered and one of the blinds was not square. The "correction" required was related to the appropriate section. On follow up a week or two later, there was no record of any correction to be done. It had been lost. Start again and reactivate the correct brief - installer arrives to install and the correction had not been done and a missing fitting had not been supplied. So, back to factory. Final installation done and completed over 2 months from initial order. Definitely not recommending Kresta to anyone after our experience. An agreeable refund of $'s might just help us to feel less negative about the company - a a heart felt apology wouldn't go astray either.. ! Result: blinds are good, work well etc., but what a painful journey to get there!

UPDATE: Saw a response from someone called "Kresta" - not sure that's your name! Keeping it anonymous for some reason...? You ask which store we dealt with. We called the number in the website and due to our location, I think our job was issued to Belrose. ALL calls to that showroom, if that's what it is, were never answered and all messages left, if the answering machine wasn't blocked for being too full, were never returned. Somehow, finally desperate, we managed to get a response from the lady who came to measure up the job, Liz. She seemed to be as helpful as she could be and agreed that the treatment given to us was very poor but was out of her control to be able to take it any further. Interesting to see that the "bad" star rating for Kresta is larger than the "good". Never seen that before for any business. Good luck staying IN business!

I'm still waiting on getting my "basic"blinds.....9 weeks later... not one call from Kresta to explain why there is a delay or to apologise...do not use Kresta....going elsewhere... consider my deposit an error in judgement...

I had windows measured for shutters mid April and told I had a 10-12 week wait. I paid a 50% deposit and am still waiting 17 weeks later. I was given an expected date previously of July 12 (a month ago). The store said the shutters have been made but can’t tell me when I can expect them. They refused to refund my 50% deposit so that I can try elsewhere.
After 20 weeks, I finally had an install date. The installation didn’t happen due to a supposed misunderstanding. The installer came 3 days later as we insisted. The blinds didn’t fit the 3 windows. Even if the blinds had fitted, they were not what we requested from the rep. We are now being sent from person to person trying to get a refund as no one we speak to has the authority to make a refund. They have the authority to take money, but not refund apparently.
The phone line to Kresta is out of service today and no one is answering at Caringbah.

Mita was my first introduction to Kresta who came to measure up and quote. She was efficient and pleasant and ensured I understood the quote.
When the blinds were ready, Brad arrived and installed them in a in a professional manner.
I was a bit concerned at the way the blinds were hanging and indicated this to Kresta; within days two gentlemen came out and explained how to raise and lower the blinds effectively.
Happy with the blinds and my experience with the Kresta crew.

Absolutely shocking from start to finish.
Cancelled the initial measurement appointment
After being commissioned they didn’t deliver on agreed time and then cancelled initial installation.
They then came to install our 2 part blind (sun shade & black out blind). Only the sun shade fitted. Told us that our window was unusual shape. THEY MEASURED THE WINDOW AND MADE CUSTOM BLINDS - AND THE SUN SHADE FITTED.

Now waited 3 months for black out blind to be installed today.
You guessed it!
Called at 5pm to cancel installation.
Avoid! Avoid! Avoid!

While we have found the service & product excellent in the past, our most recent dealings were less than satisfactory. Communication issues and poor timely responses to enquiries really let them down on our last purchase.

Good product, good service, friendly, upfront and clear with the process. Did a good job and when we had a little glitch they more than happy to come and fix it. Katy B

Poor customer service from start to finish. We couldn’t get the sales rep to contact us when we wanted to add another curtain to the order we had already made. Then months later when they were finally ready the installer’s truck broke down. I was promised to be the first job on the new booking. Installer rocked up at about 10am and I had to go out. Got back just as he was “finished”. We had asked him to leave the free pelmet off until we saw it to decide if we wanted it up. We decided we did want it up and he just said sorry I have to get to the next job and left it for us to install! Then the blinds were jamming but they came and fixed that quickly and easily enough. Only reason for 2 stars is that the blinds are nice but the customer service lacked the whole way through. I wish I read all these reviews before placing my order!!!

Just reported Kresta to Fair Trading NSW. We had measurements in November and placed the order in December 2018 they said they planned to install before christmas. We contacted them numerous times between December and January and were only contacted 11 February when they demanded payment. We stupidly paid in full. The installer showed up the first time (mid February) with only the kitchen blind (in the wrong colour and installed incorrectly) and no curtains at all (ordered 4x curtains) we were told by the Caringbah store that he must have 'forgotten' them. Second time installer only had 3 of the 4 sets of curtains with the wrong brackets and incorrect length of track. Today when it was to be finalised they never showed up or contacted us to let us know that the job had been cancelled. The installer told me (after waiting 4 hours) that the job had been cancelled 12 hours ago and that the curtains weren't ready. WTH??? Please save yourself time and frustration and go with anyone else for your window treatments. It is simply not worth it.

Well organised company from start to finish. Very professional, cant understand all these reviews until I investigated that most have only posted one review. #cashforcomments.

Worst company, stay away save yourself the headache, cheap materials, delays delays delays and left the blinds dirty.

Made a 9.30am appointment, arranged time off work, waited, and waited, no one turned up, by 9.45am was making phone calls to their head office, they confirmed my appointment but couldn't contact the salesman, 2 phone calls and hours later still no show........... and 3 days later no contact from them to explain, apologise or try to reschedule........ they should change their tune to "13 13 We Don't Turn Up"

Dealing with Kresta Blinds has been one of the most frustrating and infuriating experiences of my life!
Firstly, it has been over 5 months from quote and we are still waiting for blinds.
Secondly, they repeatedly tried to charge me more than quoted amount because they could not understand their own ordering system.
Third, the supervisor would not speak to me to resolve the cost issue until I threatened Fair Trade action.
Fourth, my curtain installation was cancelled three times because I refused to pay an incorrect invoiced amount that was not itemised.
Fifth, they turned up with the wrong tracks.
Sixth, they turned up with the wrong tracks again and installed wrong tracks.
Seventh, they turned up with wrong roller blinds and missing one.
Eighth, they installed tracks leaving a huge hole in the wall of my brand new house, that was not mentioned at the time of installation and I've only found days later.
I've spent $7000 with them and I'm taking action through Fair Trading first thing Monday morning.

Our blinds began malfunctioning in October (it would go down infinitely, until it rung itself up in reverse, and became jammed), we contacted Kresta to organise a repair. They informed us that there would be no repair man available to the next three months. In January we are finally able to get a repair guy out, he resolves the infinite unravelling issue, however the blind will now not go up all the way. The blind is over a door, and we are unable to use that door so long as the blind is down. The repair guy leaves without any word of when he will return to finish the job. Meanwhile we are living with an unusable door.

We call up Kresta again, the very next week, to inform them that the repair guy didn't actually resolve the issue, rather created a new one, and they tell us they will send a guy out again. That day comes and goes, and we get a call telling us the repair guy got caught up with another client, so can't come. Again, they do not reschedule the repair.

We call Kresta AGAIN. They tell us the guy will come on the 25th of February. We ask for the morning (don't want the guy being held up and ignoring us again), they say sure, and book us in. The 25th comes and goes. we call and demand to know what happened, they tell us they actually scheduled it for the 27th, despite us having a recording that it was meant to be the 25th. Again, we make sure that it is the morning appointment on the 27th.

Lo-and-behold, despite demanding that we be the repair mans first appointment in the morning, and having taken ANOTHER day off work to ensure that someone is here, it is now the afternoon of the 27th and we haven't had so much as a phone call to explain the repair mans absence yet again.

This has now been going on for 5 months.

DO NOT USE KRESTA! Your blind will not be serviced!

Useless company. Don't know how they're still operating , they can't even install my blinds on time and they demand full payment before installation which is really unprofessional. Would never use this company again !!!

Absolutely Disgusted - I cannot begin to write about my poor experience fast enough. Incorrect measurements, poorly installed blinds and curtains, installer revisited multiple times, used brackets that bent within 15 mins, still haven't got two blinds correct, waiting over 8 months now...the solution offered unacceptable and they want to charge me for the privilege or replacing them...STAY AWAY, USE A LOCAL BLIND MAKER INSTEAD, FAR BETTER QUALITY AND BETTER CUSTOMER EXPERIENCE!!!

I had the same bad experience as the other customers did. I faced a long delay. I did pay a deposit in advance, but they asked for full payment before they would install. It seems that while they are inefficient, they seem to distrust their customers. Quite an unusual type of business. They need training in customer service.

What a joke of a company and thats putting in lightly, never have I ever experienced the worst customer service, place on order for x3 curtains, was quote 6-8 weeks it took 3 months, and not to mention endless phone calls and getting told completely incorrect information each time .One department blaming the other was told that they were waiting on the tracks to come from Brisbane two weeks later I followed up to be told no that was the wrong information the order hadn't even been processed. Phone call after phone call I was about to cancel and demand my refund but was repeatedly told I would have them in the next week honestly the right hand didn't know what the left hand was doing. Each time I made my inquiry I got told a different story
after 3 mths and numerous phone calls I was than called by some rude young voice on the phone that I had now to pay my final balance or the instalment date would be cancelled.I was furious, how can you pay for something before you even receive the product.I was also told that I would have my curtains install first on the day because of the mismanagement but to no avail was the second
last customer for the day and still I had to call and find out a time. Please take my advise and DO NOT USE this company -absolutely appalling and I don't know how this company is still operating.

Worst company ever . If you want curtain or blinds go elsewhere . It has been nothing but a nightmare. The girls in the office are great it just the rest of their service. I ordered sheer curtains, waited 6 weeks and when they arrived they were too short despite both the fitter and sales person measuring the curtains. The company then said the problem was the carriers and ordered new ones . Second fitter arrived with new carriers and pegs but no curtains. What a joke . I have asked for a refund and lodged a claim with consumer affairs but still waiting for my money back . Next option go to court 🤬

By far the worst company I have ever dealt with, in any industry. I was told the blinds would be ready in 3 weeks and the first lot arrived after 2.5 months. There was no communication during this time. I called multiple times and no one would ever call us back.

When the blinds did arrive, 4 out of 7 were the wrong size.

I had to call 3-5 times a day for over a week to finally speak to someone about getting a refund for the remaining blinds as I did not want to wait another 2.5 months to get the rest.

I left multiple messages and no one ever called back. A staff member hung up on me during this time and laughed when I told him how long I had waited for blinds.

When I asked for the refund for the remaining blinds, I was told that I wasn’t entitled to one and I was bound by my contract, which Consumer Affairs Victoria confirmed was untrue.

They assured me that all remaining blinds would be installed within a week. Two weeks later, and after taking another day off work, only 3 out of 4 blinds arrived. When I questioned the missing blind, I was told by the installer it wasn’t ready and never would have been ready in two weeks. Of the three that were ready, one had a huge cut in it.

I called the manager again to ask for a refund and once again was told that I wasn’t entitled to one. I asked about the missing blind and the manager first tried to lie and say she told me that it wouldn’t be ready. She then tired to blame it on the installer and finally admitted it was her error.

By this stage, I had called Consumer Affairs Victoria and started a case against Kresta. It was only after I told them I was going to progress my case with Consumer Affairs that they said they would ask head office for approval to get a refund. I was told they would call me back the next day about it, which they didn’t, and I had to call them yet again.

I finally got a refund for the missing and damaged blinds after almost four months.

The blinds I did receive are terrible quality and look awful. We are going to have to replace all of them.

So in summary, after many months and only after getting Consumer Affairs involved, I have 5 (out of 7) awful quality blinds. I lost countless hours on the phone to them and three days of work. I am going to be out of pocket over $1500 to have all the blinds that were installed replaced. I wouldn’t wish having to deal with this company on my worst enemy.