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2.5
15 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 9 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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The product was nothing like what they advertise. It took over 4 weeks to get the eye brightener and it wasn’t pink it was an orange red colour. I have tried to get a refund but they will not answer my emails. Do not buy this product it is terrible.
Ordered on Sept 25, and still have not received any product as of Nov 6. In the meantime, they have charged my card a second time. I have followed up at least three times; replies of "high volume of orders are affecting deliveries" or we can offer you a 10% discount off both orders. Totally unacceptable response. I want a full refund at this point and am completely disappointed with their customer service.
I really love this product. My eyes always look so fresh after using these patches. Well worth the money.
Antwort von Koseonskincare
Thank you so much for sharing this! 💛 We’re so happy to hear your eyes look fresh after using the patches, and that you feel they’re well worth the investment. Reviews like yours truly make our day, and we hope you keep enjoying the results!
— Koseon Skincare Team
I have tried several times to cancel and they keep charging me and sending product!!!
If i could give ZERO STARS I would I placed my order on October 2, 2026 got an email on October 9, stating it was on route and in Chain. When I try to check using the tracking number it sends me to justanswer.com and after filling out the questions they want me to pay to chat or speak with a live agent. I think not. TOTALLY PISSED I want either my products or my money back.
Placed and order and was signed up for monthly subscription without realising it or requesting it. Didn't know until the next month when I was charged.
Very underhand behaviour.
COMPLETE SCAM. DO NOT ORDER. PRODUCT WILL NOT ARRIVE AND YOU WILL GET AN EMAIL WEEKS LATER TELLING YOU TO 'CONTACT YOUR CARRIER'. I DON'T EVEN KNOW WHAT CARRIER THEY USED! CUSTOMER SERVICE NUMBER DOES NOT WORK AND EMAILS ARE NOT RETURNED. IT IS JUST ONE COMPLETE SCAM TO STEAL YOUR MONEY.
still haven't received my product. I have emailed maybe 30 times, sometimes 2x a day. It's been a month and nothing. I got one response saying they'd look into it and give me a 10% refund. Never heard back tracking says nothing. no refund. Scam company! I am furious just like the other comments on here! if i could hit no stars i would...
Terrible! Ordered this product 7/10/26. Still haven't received it, tried getting in touch via emails and they don't respond, might be a scam company.
An Update today 29/10/26.
The company finally responded back saying the product was shipped.
Will wait until it arrives then will Update this review.
Ordered these 18 days ago and they still haven’t shipped. They’re coming from China. I’ve ask for a refund of 109.00 and got no response. They are using a stolen video of a trusted influencer to market them. The pictures of the patches people are posting do not even look the same as the influencer is using. Do not buy!
Ordered three weeks ago and when I went to follow up on the order via email and two calls, I got NO response. They charged my card, I have no product, no ligitimate tracking numbers and no response. Terrible and not worth the trouble. Don't purchase! WARNING!!!!
To be honest I wasn’t expecting to see much, if any, results but thought I’d give them a try anyway. And wow! The difference in the tightness of my skin was instant and really impressive. I was genuinely pleased and will definitely continue with them
Antwort von Koseonskincare
Hi Melissa,
Thank you for being honest about your expectations, and for giving them a try anyway! 💛
We love hearing this kind of surprise. It's amazing when a product exceeds what you thought was possible, and instant tightness is exactly the kind of result we hope people notice. So glad you're planning to stick with them!
Thank you for choosing Koseon Skincare, and for taking the time to share this.
Warmly,
The Koseon Skincare Team
Unfortunately I have not been able to try the eye patches because I never received them. The tracking number they issued was invalid and I reached out multiple times to the company for them to either resend or issue me a refund. They finally responded and offered me a refund for a portion of what I paid asking for me to wait longer so they could “research” what happened. It has been a couple weeks now and I still cannot track my order (even though I received an automated email saying I received it, which I did not) nor have I received a refund. I think this company is a scam and I would think twice before ordering and definitely would not place a recurring order.
Antwort von Koseonskincare
Hi Shannon,
We're so sorry to hear this was your experience. This isn't what we want for any of our customers, and it's not typical of the service we strive to provide. Not receiving your order, and then having to wait on top of that, is frustrating, and you deserved a much better resolution.
We're reaching out to you by email right now to get this sorted out. Thank you for bringing it to our attention, and again, we sincerely apologize for the trouble.
Sincerely,
The Koseon Skincare Team
I am 55 years old and this is the first time my eye bags have disappeared in 15 years. This is one of the products that I would genuinely recommend. I never leave reviews on products but this mask has drastically changed the way I look. I finally feel comfortable in my own skin. 10/10 would recommend.
Antwort von Koseonskincare
Hi Jackie,
Thank you so much for taking the time to share this. You said you never leave reviews, so it means a lot that you chose to write one for us. 💛
We're thrilled to hear the mask has made such a difference for you, and that you feel more comfortable in your own skin. That's exactly what we hope our products can do. Thank you for trusting Koseon Skincare, and for recommending us.
Warmly,
The Koseon Skincare Team
Amazing company.
Purchased their eye brightener and mask for my mother and it arrived quickly.
She loves them and is buying more
Antwort von Koseonskincare
Hi Max,
Thank you for the kind words, and for treating your mom to our eye brightener and mask! 💛
We're so glad your order arrived quickly, and it made our day to hear she loves them and is already planning to order more. We hope she enjoys every bit of her routine.
Thanks again for choosing Koseon Skincare!
Warmly,
The Koseon Skincare Team
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