Extremely disappointing customer service and zero effort to resolve an issue
Extremely disappointing customer service and zero effort to resolve an issue:
I ordered a gift from Klassy.in on 20th July 2026, and I will admit that I made a mistake initially regarding the delivery details. However, what disappointed me was not the mistake itself, but the complete lack of effort from the company afterwards.
The parcel went through multiple failed delivery attempts with Blue Dart and was eventually returned back to Klassy.in. I contacted them several times asking for help and updates, but after their initial response, they stopped being responsive. It has now been around a month, the tracking shows the parcel has returned to them, and I am still left without the product or any proper resolution.
What makes this even more frustrating is that I ordered another gift around the same time from a different seller I found through Instagram, and I made the same mistake there as well. However, that seller was responsive, communicated properly, and actually worked with me to solve the issue. That showed me that the problem was not just the courier situation, but how a company chooses to handle its customers.
I understand that mistakes and delivery problems can happen. What I do not understand is ignoring a customer who is actively trying to get help. A good company is not measured only when everything goes smoothly, but by how it handles problems.
Very disappointed with Klassy.in’s customer support and the lack of accountability shown in this situation.