KiwiCo Bewertungen 

So, I made a monthly subscription recently. The first order was great -I received 2 boxes, which is correct. Then the next month they sent 2 same boxes. I have 1 child. Then the month after the same again. 2 duplicates in the shipment. Customer service blames me, that I can choose beforehands what the packets will contain and they are not taking back the useless duplicates.
-plot twist: there is NO way to choose what goes in the package. It is duplicates for ever and ever if you stay a subsriber. I obviously left.

I ordered a crate for my son as a surprise present. Before I was able to give it to my son, I was notified about getting charged for the second crate soon. I still forgot to cancel it and a week later I was charged for the second crate. I then canceled the subscription and reached out to support which was very responsive and issued a refund for the second charge. This way we can first open the first crate and then continue the subscription as it was initially intended.

I ordered a crate subscription to be shipped to the wrong address. Even though it was my mistake, your staff went the extra mile to get it resolved for me. They were extremely helpful and handled the problem very quickly. I was very happy with their response and would definitely recommend your company.

When I made my order, for some reason my phone used my address from 9 years ago. I emailed the customer service and they fixed it for me before the package was sent out.

I reached out and got an auto/AI response. Before I saw it and had a chance to do what it asked, a real person had also emailed, and solved the problem! It was very fast, easy, and above-and-beyond what I expected as a solution.

The customer service team responded quickly and resolved our missing piece issue. The whole process was simple and quick. It was a great customer service interaction. Thank you!!

I received a response and my issue was resolved less that 24 hours after reporting it.

It was prompt and efficiently dealt with.

Ordered just under 4 weeks ago. A simple, overpriced playdoh roller.
My preschoolers are still waiting on what appears to be a drop ship company.
I wont bother with them in the future.
No knowing if it will even arrive.

I made a purchase back in November 2025, a 12 month "pay as you go" subscription, which clearly states it will automatically continue each month unless cancelled.
I was notified of the upcoming charge for the 2nd crate, I cancelled immediately.
3 months later, I'm charged again without warning. The only comms I receive is a "your item has been shipped" email. No invoice, no warning that the subscription was suddenly unpaused.
My account clearly states the subscription is "Cancelled".
Over 10 attempts to call their office, and I only ever reach their automated service, never a human.
Over 30 attempts to use their online Support, always errors.
Emails go ignored.
I now have to go through the pain of charge backs via my creditcard.

I can only hope they get black listed from all of these complaints.

Unfortunately this i a scam company, that does auto renewal without my confirmation. Denied to do full refund.

I really wanted to like KiwiCo, but their auto‑renewal setup left a bad taste in my mouth. The way they handle renewals feels sneaky—like they’re hoping you won’t notice until your card gets hit again. The reminders are easy to miss, and once it renews, that’s it. No refund, no wiggle room, no “hey, mistakes happen.”

The billing practices make the whole experience feel shady. It feels like they’re banking on people forgetting. After dealing with this, I’m a lot less excited about recommending KiwiCo to anyone.

The crates are great however customer service sucks. Had been trying to reach them for a month via chat and email, no response at all. Even when i get a response, it was being ignored again the minute i replied

I ordered the ornament advent and two subscriptions for my son, and after our first delivery it was clear this was not going to be suitable for our family. Whilst the ornament advent was cute and novel, it was repetitive and not even finished. I reached out and cancelled one box subscription and the book add on and was told they would make 'an exception' and cancel my remaining subscription too. Since replying back and forth a few times in Jan, Feb and March and confirming I definitely wanted to cancel now I get no replies. Totally ghosting me. Since the last reply another crate has unfortunately been sent (not received yet, it takes ages). The company is also unreliable, we even had a 'missed' crate in December! The shipping times are crazy long and the crates way overpriced. The crate quality is low, and several of the items have broken or not been of a high standard. The crates are at best an item or few that are for a short time use and then thrown away. There is excess packaging and much waste; of money, time and resources. After being on the fence for quite some time and finally biting the bullet to buy, this has been an exceptionally disappointing and frustrating experience. My advice would be to use the money that you would spend on a subscription and literally buy anything else.

The products are made so well and with so much love, thankyou!

Customer support is far from helpful. I was missing a single piece of cardboard for a crate which was gifted to my son for Christmas. They made no effort to help and said they needed the order number to assist me further. I provided the purchasers name and shipping address and explained that grandma was not able to figure out the order number. They still refused to help me and didn't even respond when I voiced my dissatisfaction with their customer service. Now I need to throw away a crate due to a single missing piece because without that single piece- the crate is utterly useless. Mind you- we are a pay as you go customer (a joke because pay as you go in small print is 12 boxes and can't be cancelled mid subscription despite being super disappointed with the crates) and to send a single piece of cardboard should be simple and doing so would prove that they are a company that truly cares about their customer. Unfortunately, that isn't the case.

My daughter has received three boxes that were all extremely similar and she had zero interest in. Unfortunately when you sign up, they really don't give you a good understanding of what you're signing up for and the boxes lack variety. My daughter doesn't even look forward to the new boxes and they go ignored.

I wanted to love this company, but I will be sure to tell all of my parent friends to avoid this company. We are stuck receiving eight more crates that my kids have no interest in.

Do better, KiwiCo.

I signed up for an initial trial which was probably worth the cost of the promo offer. I then cancelled because I didnt think it was worth it. 3 weeks later I got charged for another month. apparently you need to cancel before the first box arrives which is ridiculous. I think the toys are equivalent value to a small lego set - maybe £5-10. being charged £30 a time is way too expensive and shocking they don't let you cancel weeks before. I will be recommending no on uses this subscription.

I had paused the subscription because my daughter did not really cared for the crafts theme, and I was hoping maybe switching themes but they kept sending boxes without my consent. They ignore the pause hping you won't notice or won't care. It a hassle to return the boxes. Now I have cancelled my suscription.

Company errors in the ordering process caused a lot of confusion about where the first crate would be sent and what topic it would be. The emailed receipt confirmed the wrong crate being sent to the wrong initial address. I immediately emailed the company, so those mistakes could be fixed before the crate was sent. An automated artificial intelligence email was sent back to me which seemed to fix the address but not the crate. There is no customer service number provided on the website, so again I emailed the company so the correct crate could be sent before it was mailed. I did not receive an answer until after the company had mailed the crate.

Then there was a series of emails about the issue because I had already purchased other materials to go with the topic that was supposed to be sent first. The subscription was to be a gift for my granddaughter, but the first crate was supposed to have been sent to me so I could gift wrap it with the rest of the presents. This option was part of their ordering process.

In the end, the wrong crate was sent directly to me and not my granddaughter, thankfully. But the company would not exchange the crate for the correct one even though the company admitted in previous emails that they were at fault for sending the incorrect crate. Instead I was informed that subscriptions could not be returned. I then asked if I could get the correct topic sent to me as the next subscription topic. I was then informed that subscription crates are random even though a specific first topic was advertised on the website when the subscription was started.

So I immediately canceled the subscription and purchased the crate from a 3rd party instead which ended up being cheaper anyway.

It’s off putting to be buying tech and stem stuff from a company with such a poorly designed website. The crate was cute but not top quality and for an active 9 year old it was a little brittle. Then trying to renew the subscription after they sent an email saying that it couldn’t renew but not telling me why, I finally managed to get in contact with them and was told they’d never sent an email and that the payment would come out a week later. It didn’t, again, and then I was told the subscription has expired and I can’t renew but I can start over. Nobody mentions that the first crate has already come and if I’ll get it again if I restart. The site isn’t at all user friendly and the explanations are lacking. Basically it’s not confidence inspiring since what Im looking to purchase is tech stuff. Basically it’s all cheap and nothing works quite right