KiwiCo Bewertungen 

Had an issue with one part of a recent kit and customer service answered promptly and initiated a replacement for that part right away.

Company responded promptly and sufficiently regarding a delivery issue. Amazon delivered the crate in the rain, leaving it on my front stoop with no plastic to protect the box. Needless to say to say the box was very wet. The paper contents were very damp and wet on edges of the instruction booklet. Fortunately, the company put most parts in plastic protection inside the box. I was upset that the delivery was poor and no concern of contents by delivery driver. I feel that the representative is genuinely concerned about the circumstances and wants customer satisfaction.

First of all, my 9 year old is obsessed with Mark! It made his year when his aunt gifted him this subscription for a year. All of the boxes have been amazing! This last one was great, but we did have an issue putting the covers on the switches for the voice changer and it broke. Customer service was amazing! They dont have that box in stock anymore to send us a replacement part, so they are sending an entirely new project. This was our mistake for breaking it, and yet they are going above and beyond to fix it!!

High quality, excellent problem solving! Kiwico is the best ever!
They are always helpful, I am ordering crates for my daughter for years. If I had questions, KiwiCo replied and solved my problem (giving informations, checking my orders etc) in 24 hours. I am from Hungary and I have not been unsatisfied for years. I recommend them for everybody!

We had a problem with some parts of my daughter’s favorite box so far being accidentally thrown away, and thinking it may be nearly impossible to get replacements, I made the effort to reach out to the customer service team and lo and behold, not only did they respond in an unbelievably short time frame (I was expecting days not hours), they went above and beyond and are getting my daughter her replacement items sent out so she can continue to love her Atlas crate. You guys are awesome!

Quick response and solved my problem.

Quick and friendly response. Clearly the problem was analysed and dealt with.
Thank you

It took a month to finally get someone to help

I liked the boxes i don't like that I have to watch videos to do them, and written instructions aren't available.

When I reached out for support I got some weird AI slop responses that didn't make sense and then one that seemed like it was trying to threaten me for a 5 star review after I reviewed the help low (bc it was AI slop)

Super weird. Cancelled boxes.

A part was broken in our kit and it only took 2 emails to resolve and a replacement part was on it's way.

Thank you for replacing the broken part so rapidly. The experience of requesting the part and having the order processed went very smoothly.

I placed my order and understood that it would take a few days. Received an email confirmation which was important and had an additional communication which also was helpful.

My child loves the boxes that come every month. It’s a great experience.

We love our KiwiCo subscriptions and look forward to them. I needed a piece replaced and within 48 hours got a comprehensive response and a timeline for when my part is coming. Thank you KiwiCo!

They were very quick to respond and satisfied my request within just a few hours.

Prompt response to my issue and an extremely satisfactory resolution!

My granddaughter is enjoying her KiwiCo boxes; they’re interesting & engaging!

my original shipment was stuck in transit. I reached out to the team and they shipped a new product for me.

My fave local brand ! Have ordered multiple times online and also bought from pop ups in Glasgow! All items have been of such a high quality and have lasted me for years. Love all their new bits coming out too for summer !

The KiwiCo Customer Care team responded to my request promptly, and they were courteous, professional, while also showing compassionate and understanding. Throughout the experience, it made me feel I was respected and appreciated, and I am genuinely grateful for their support.