KiwiCo Bewertungen 

So they provide a subscription service where they send you a crate every month. There is also a "pause" option in the subscription settings that - from the name of it - should pause the subscription and not send anything until the subscription is unpaused, right?
So I've "paused" my subscription. However I was still charged for the next month. I went into my account to check - the subscription was still listed as "paused". I immediately wrote their support to issue a refund for the paused subscription - but they decided to "unpause" the subscription for me and refused the refund because of they already "processed". Note that is wasn't shipped yet.
What a terrible experience for a good product.

upd:
kiwico wrote:
> we also informed you that your pause would only be for one month (in your case, the month of July). Additionally, you should have received an email letting you know that your pause was about to expire

The thing is - about a week before your charge I've logged into my account and saw my subscription status as "paused". Right after you charged me - I've logged into my account again and I still saw that the subscription is "paused". I immediately wrote your customer support attaching the screenshot with this "paused" status made after you charged me for the subscription. To me it feels like deliberate misleading

The customer support experience was great from AI’s quick response then Ms. Sarah offer the solution due to the part is not ready now makes us very happy. KiwiCo is one of my daughter’s favorite activity at home and she always ask when KiwiCo will arrive:)

Professional and upfront, didn’t ask for a lot of annoying details to justify an exchange

Rhyme, my customer representative was fantastic. My issue was resolved quickly and without fuss. Rhyme was lovely and easy to communicate with. I wish all services were like this!

The mail office in Germany send my kiwi crate back by accident. I stated my problem and received a quick offer to send the crate back to me as soon as it arrives at kiwico. It was kind, quick and thoughtful.

It took me some time to understand how I can send an email to the support team but once I did the response was fast and efficient.

Amazing team! Answered my question and was so polite enough to accommodate as close to my request/question

The response was quick and met my needs

KiwiCo is GREAT! I and my grandkids have been customers for years and they always look forward to the next shipment. Since we go back quite a few years I have seen the upgrades and improvements in the crates. They are much more sturdy than they used to be which means the kids can get a lot more enjoyment out of them. When there is any kind of hiccup, customer service is always speedy, kind and anxious to assure my satisfaction.

Quick response when I emailed asking for support. Great tips and suggestions were provided for the issue we were experiencing. After trying the fixes but before I had emailed back to request a replacement part, I had another email saying that the kit was going back to development team and there wouldn’t be replacement parts to mail out, but they would send us a different kit instead and offered a few to choose from. Was nice to be offered this, rather than having to ask or feel like we got a “bad” kit. They did what they could to address a problem which I assume was more widespread than just us. This is the mark of great customer service and one of the reasons we have been a customer for years

Quick, helpful and polite.

The customer service rep who assisted me with my issue was very prompt and professional. I am happy with Kiwico as a whole, so I wasn't surprised by that level of service. However, I was pleasantly surprised by how quick it was to receive a response. Which is important for parents of small children who have demands on our time and it's hard to juggle both tasks. I didn't have to deal with a bunch of back and forth questions between us and it was essentially resolved from my first email attempt. Obviously it's not good to receive an incorrect order in the first place, but I was very happy with the resolution.

The problem was solved quickly and promptly

This company wants you to believe you can cancel at any time. However when I followed their online instructions for canceling, they still billed me the next month. After I emailed Customer Service, they want to give you the runaround telling you that you are basically trapped in a commitment for remaining months. I do not recommend any company that attempts to force customers into staying. Avoid this one.

The wood keeps breaking

Ordered a box for my granddaughter. It was not what she wanted. I cancelled the subscription. Got another box in the mail. Which ahe was also bot interested in. Contacted the company. They will not allow me to cancel and are forcing me to pay for 12 months even though we are bot happy with the product.

I recently purchased a 1-year subscription for my nephew. He received the first crate. Your website stated the second crate was shipped, but it was never received, and no shipping information was given. Therefore I was not able to track the package. I contacted customer care and they responded promptly and resent the crate.

Deceptive subscription practices especially the pay as you go. It is not a pay as you go set up and the way they describe the terms they lock you in to an annual subscription. It also contains vague language about pausing the subscription even after you canceled it.

I had a great experience with KiwiCo customer service. They responded quickly, answered all of my questions in detail, and made the interaction feel personal rather than like a generic response. Most importantly, they solved my issue without any hassle. I really appreciated how easy they made the process and the excellent customer service they provided.

It was a very prompt response to my inquiry and quick resolution to my problem.