After receiving delivery (which was very quick) of a bergan I noticed there was a slight manufacturing defect. I contacted Kit Pimp showing them the defects. They offered a few options to resolve... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great! Light weight! Strong materials! Lot of space and pockets! Allways had problems before with extra space when carrying extra load- extra ammo, food, radio, first aid, optics, other sensiti... Mehr ansehen
I’m overall happy with the product however I got sent the wrong pattern, I wanted green as opposed to MTP, and I’m too lazy to send it it back haha
Unternehmen hat geantwortet
Absolutely delighted with the green commander'sdaysack, incredibly versatile and much needed for field work in places where DPM versions attract all the wrong sorts of attention! Thanks again, wish I'... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.
Kontaktinformationen
Kitpimp UK, 2-4 Darwin Close, RG2 0TB, Reading, Vereinigtes Königreich
- +44 7456377864
- sales@kitpimp.co.uk
- kitpimp.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service is non-existent
I ordered a sleeping bag (on back order) off these guys. I received no correspondence from them, I followed up their sales email three times and received no response. A fortnight after ordering, my money was refunded, less the PayPal conversion I suspect, again with no explanation. I am now out of pocket, time wasted, with no explanation from the company on what has happened.
I wanted to be able to give a good review. But I have heard nothing from them. So I have no grounds upon which to give a positive review unfortunately.
Commanders 35L Patrol pack (Olive)
I cannot believe the price this is going for, and initially thought it was a scam! The patrol pack is bomb proof. It's really robust and well made as you would expect and it is a veritable tardis. With all of the additional pouches and the commanders lid it's nearer to 60L all in. Dispatch was quick, it was well wrapped and customer service has been brilliant. I cant recommend them highly enough.
I love the patrol pack.
I love the patrol pack I bought,
There are so many pockets and places to put stuff.
The quality looks really good, and the delivery was really fast.
When I need to buy another pack I will definitely come back to KitPimp.
A quick and efficient transaction
A quick and efficient transaction.
Rucksack appears to be well thought out and made to a high standard.
Great support and comms
Have not used it yet but daughter on D…
Have not used it yet but daughter on D of E tomorrow so she will let me know
Absolutely poor communication
Absolutely poor communication. Ordered a bergen to deploy on exercise. Stated on ebay 48hr delivery. I contacted them on the 3rd working day. To be told it hadn't been dispatched and was sitting in there pick up area and that that the bergen would still be sent as they dont drive and the lock up was 7 miles away. I was then told there courier service fedex. Don't post on weekends so it would be a week by then and I wouldnt recieve it in time. I even told them they should adjust there delivery estimates on ebay. I was told my only option would be to purchase another one and they would put it through DPD. It was an absolute pelava! A headache from start to finish. They even admitted in there words. "We fell short this time", but judging by reviews its not just this time. I then ended up buying another bergen to get it in time as they told me this would be the only option even though as per the details i ordered with ample time. So i ended up buying another bergen through there website which ended up being a lot cheaper aswell. I then had to get my missus to send the original bergen back cause that eventually arrived when i was away. The only positive is that even though its the worst communication/purchase ive done with any company that the product itself is actually decent. Also the person who was replying on ebay on behalf of the company came across as dry and often one worded replies. Hence the 2 star recommendation. It would be 5 star if it wasn't such a shit show for communication and poor estimated delivery.

Antwort von KitPimp UK
Backpack pre modificated Kitpimp 35 MTP…
I received the package about 10 minutes ago. The backpack looks great and I can't wait to inaugurate it.
Regarding the courier company, I'm referring to UPS, I would prefer not to deal with them in the future, I prefer DHL Express, even though the shipping fees are higher, but they are professional in terms of communication, status updates and customs formalities.
Otherwise, let's hear good things 😉👍

Antwort von KitPimp UK
Lacking any decent communication for online orders
Sadly, I didn't get the same experience as others. I ordered online and only got a response via Facebook messenger having tried WhatsApp and email to be unsuccessful. I was told a group had come in and cleared out the product I had ordered. Despite chasing via various channels after 2 weeks I requested a refund. Feedback1: improve customer communicate, you offer WhatsApp, and email but nobody replies. Feedback 2: Don't prioritise online orders to walk in customers. Committ to your orders.
I wanted to support local ecom and not buy from Amazon but this turned sour.
Overall I felt ghosted during the two weeks and compelled to let others know.

Antwort von KitPimp UK
Fast & efficient service as I would…
Fast & efficient service as I would from this type of specialist.
Very quick turnaround on the order
Very quick turnaround on the order, Bergen was well packaged and was everything I needed in a Bergen.
Terrific piece of kit
Great product at a super price
Great product at a super price. Very quickly delivered. Really good build quality, well worth the money.
Brilliant service and brilliant…
Brilliant service and brilliant rucksack.
They are expensive, more than I would have liked to have paid, but a nice quality and practicable.
I bought 2 of these.
Top bit of kit bought to go treking and…
Top bit of kit bought to go treking and wild camping. So bought the Pathfinder mk2 bergan in green. Got it in the sale so even better. Love the storage space and the quality of build. Wish i had one whislt still serving.
Great kit and great customer support :)…
Great kit and great customer support :) quality is superb
Couldn’t be more pleased i was…
Couldn’t be more pleased i was contacted almost immediately when they identified i’d double ordered, internet my end froze so i wasn’t sure i’d already purchased my Day Sac. Ordered for my son, currently serving, just what he wanted. I didn’t have the heart to tell him i used similar in my day (a modified Berghaus munro). It was packed n shipped same day, so received it in no time. Had a quick shuffty and was very impressed with the modern day adaptions.
Excellent product
Excellent product, better than the one i was using. Fast delivery, no issues with this seller.
I will be using again. A++
Good security checks.
Good security checks.
Good communication from company.
Staff very helpful informative and polite.
Company was highly recommended by a friend.
Absolutely no complaints whatsoever.
Very pleased.
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