KCOM Bewertungen 3’896

Installation was trouble free. Engineers were friendly helpful and informative, arrived on time and completed their work effectively and efficiently.

We had fibre installed and despite them having to come back a second time after needing a permit, Matt and Jake went above and beyond, explaining the process and showing us how to use the app. Extremely happy with the service we received and would most definitely recommend!

Due to a technical hitch with my previous supplier , my order had to be cancelled and then reapplied and Thanks to a nice chap called Dave from the outbound dept he sorted it all out and we then reapplied the contract and it was all done very quickly and efficiently So thanks to all at Kcomm we are very glad to be coming back! Thank you all.

KCOM were efficient throughout our installation at a newly built home. The sales person I dealt with was knowledgeable and helped me chose the right package for our usage. The engineer was punctual and polite. They were efficient and tidy in their work. They ensured I knew how to connect to the WiFi by guiding me step by step. The process ran smoothly throughout.

Kcom were excellent when I had a problem, from phoning up to report the issue to the lads coming to fix it was quick and efficient, well done Kcom

Excellent service. Polite and prompt service

Ellis & Blake
We recently had an engineer visit to install our new WiFi, and I couldn’t be more pleased with the service.
From the moment they arrived, they were friendly, professional, and clearly very knowledgeable. They explained everything in a way that was easy to understand and made sure we were comfortable with how the system works before they left.
The installation itself was carried out efficiently and with great attention to detail. They took care to ensure everything was set up perfectly, and the WiFi has been working brilliantly ever since.
It’s not often you come across such excellent customer service, and I really appreciate the time and effort they put in. I would highly recommend this engineer to anyone needing a WiFi installation.
Thank you again for a fantastic job!

Once I got through to a real local person everything was so straight forward and easy. The website had told me kcom service was not available to me at my address but I knew different. If you need details about their service register for a call back and talk to a customer representative for a five star experience

Very simple to navigate the few options (good to see keeping it simple) on the website. Very quick process.

Customer service is well and truly dead with KCOM. Talk you into a new deal with hidden charges then dont front it up. They promise calls & emails to discuss and then don't contact you. Completely ignored and now I am told they are adding on extra VAT which was never discussed, shameful liars!!

Pleased with upgrade done to my broadband, switching to fibre, Inc my landline. Engineer arrived as promised, kept me informed with what he was doing, respectful of my property, and so far, no problem at all, with my broadband, also pleased with price, not much difference between kcom and other companies, for the package I'd selected.

I had KCOM install fibre into the house removing the last part of the journey on copper wire.
Blake and Ellis did an excellent job, timely, clean and tidy and guided me through set-up. For them 5 stars.
For KCOM a mixed message; the Customer Service person was very efficient setting up my new contract and service appointment, unfortunately the technology provided let them down.
The Eero router only had one spare slot and so with TV, Hive and Sonos soundbars/Alexa I was two short.
Blake and Ellis see this problem regularly so pointed me at Amazon for a splitter.
KCOM management are aware of this, I could have been advised when I arranged the service and the guys could be provided with splitters which they currently are not.

I called to place an order with KCOM come Ricky salesperson was amazing and kept me updated every step of the way to let me know what was going on. He also went beyond trying to sort out a problem but I have with my current provider.

Absolutely awful service - KCOM is a company that deoesn't care about it's customers

Really quick straight forward service and very helpful

I received a telephone call reminding that my contract was due to end and the assistance I received was 10/10. Excellent service

Very poor service. Discount ran out so my contract went from £47 to 75 per month,

Moving property but I have a 2/3 month gap untill I move into my next property and they’ve stung me with a cancellation bill worth over £200.

I tried saying if my bill goes back down to £47 I will stay with you and keep paying for the service . But they had zero interest in keeping me on. I will be using a different supplier in my new property.

Disappointed after been with them for many years.

Ellis & Blake are very friendly hard working lads
A credit to your company. They worked none stop and left the site very clean and tidy.