Kally Sleep Bewertungen 

864
•
TrustScore 3 von 5

3.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Arrived promptly and well packed. A bit of a struggle to get into existing pillow protectors and pillowcases. Comfortable and only need one pillow where previously used two. Haven’t noticed a marked i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Took a week for the pillow to soften up a bit. Was like sleeping on a concrete pillow night. Head, neck and shoulders were in tatters. Now it's been broken, it is very comfortable. Cannot comment on d... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered the ultimate side sleeper pillow. It's hard and uncompromising, holds my head at the wrong angle. Bought on the recommendation of the Which report, but it's nothing special. Save your money... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

The pillow is great, but it takes a bit of getting used to. Also it tends to sag overnight, so I have to punch it back into place when I wake during the night, which I do a lot but not because of th... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

Kally Sleep brings you the ultimate ergonomic pillow. Developed in conjunction with leading Harley Street practitioners to promote healthy sleep posture.


Kontaktinformationen

3.2

Akzeptabel

TrustScore 3 von 5

864 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.2

Alle Bewertungen

(864)

83 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Awful customer service

Their website say that they deliver next day. I order my pillow on the 20th September, got it today 10th October. At no moment in time, they say on their website that their items are sold out. They do not reply to messages or calls. Awful customer service. About the pillow, I haven't even tried it yet. But will not order from this company again for their lack of customer service and for not doing what they say they do.

10. Oktober 2025
Bewertung ohne vorherige Einladung
Kally Sleep-Logo

Antwort von Kally Sleep

Hi Jose

Thank you for taking the time to share your feedback — we’re truly sorry for the experience you’ve had. We did respond to your emails, but unfortunately, our Ultimate Side Sleeper Pillow was temporarily out of stock due to a sudden and unexpected surge in demand following its feature on the Which? website.

We understand how frustrating the delay must have been, especially when you were expecting next-day delivery, and we sincerely apologise for not being able to meet our usual standard on this occasion. Our team worked hard to replenish stock and fulfil all outstanding orders as quickly as possible.

We hope you’ll love your pillow once you’ve had a chance to try it, but if there’s anything else we can do to help, please don’t hesitate to get in touch with our customer care team at hello@kallysleep.co.uk

Kind regards,
The Kally Sleep Team

Bewertet mit 1 von 5 Sternen

Kalley Sleep customer care is appalling.

I ordered some pillows on Sep 30th for a birthday present, with 4 working days delivery indicated. No pillows no updates until I contacted them on Monday 6th. I had a generic email indicating it was on backorder, with no new delivery date despite me asking for one. A second attempt resulted in an offer of my money back, with no new delivery date. Since then nothing. There is no customer contact number, the level of customer care is appalling. And where is my money?

Reply to your reply: You failed to notify me the delivery would be late. You ignored multiple requests for a delivery date, and delayed responding to this review by 3 weeks. Because there is no customer contact number, and your behaviour, I stand by my view that the level of your customer care is appalling.

10. Oktober 2025
Bewertung ohne vorherige Einladung
Kally Sleep-Logo

Antwort von Kally Sleep

Hi Alex,

Thank you for your feedback, and we’re very sorry for the frustration caused by your recent experience. We did respond to your enquiries and processed your refund immediately after you requested it. You should have received confirmation of this shortly afterwards. The system has assured me that you have received your refund on the 17th of October.

Unfortunately, your order was affected by a temporary stock issue, and we completely understand how disappointing it was—especially as you were hoping to give the pillows as a birthday gift. We’re genuinely sorry that we couldn’t fulfil your order within the expected timeframe.

If you haven’t yet received your refund or need further assistance, please reach out to our team at hello@kallysleep.co.uk, and we’ll make sure everything is resolved for you.

Kind regards,
The Kally Sleep Team

Bewertet mit 1 von 5 Sternen

No communication. Money lost.

A warning is required I think. I ordered a pillow 10 days ago from Kally Sleep. My money was taken and although promised next day delivery, nothing has arrived.
Two emails to the company requesting information have not received a reply. Other recent reviews seem to confirm my suspicions. I would advise you to avoid this company based on my experience.

ADDENDUM: Following the reply from KallySleep, to this review, I emailed them at the given email address, 4 days ago, with copies of relevant information about my order. I have not had a response. My poor review stands

9. Oktober 2025
Bewertung ohne vorherige Einladung
Kally Sleep-Logo

Antwort von Kally Sleep

Hi Graham

We’re sorry to hear about your experience. We have reached out to you directly regarding your order but haven’t received a reply. As we didn’t want to keep you waiting any longer, we have processed a full refund for your purchase.

We sincerely apologise for the inconvenience caused — this is not the level of service we aim to provide. Should you wish to reorder or discuss anything further, please don’t hesitate to contact us at hello@kallysleep.co.uk, and we’ll be happy to assist.

Kind regards,
The Kally Sleep Team

Bewertet mit 1 von 5 Sternen

Product that was bought for my birthday…

Product that was bought for my birthday has misshapen within a week of using. Cannot get in contact with the company through their website or instagram. The pillow is no longer usable. They won’t answer any of my messages but are quite happy to keep emailing myself about their products

5. Oktober 2025
Bewertung ohne vorherige Einladung
Kally Sleep-Logo

Antwort von Kally Sleep

Hi Lesley

We’re very sorry to hear about your experience with our business recently and that our service has not met with your expectations. That’s certainly not the quality we aim to deliver. We’ve looked into this and can confirm your order was delivered successfully, but we haven’t received any further contact or a request to return the pillow.

We’d be more than happy to arrange a replacement or a refund if its no longer needed. Please reach out to our customer care team at hello@kallysleep.co.uk, and we’ll get this resolved for you as quickly as possible.

Kind regards,
The Kally Sleep Team

Bewertet mit 1 von 5 Sternen

Terrible service

Terrible service ! They don’t reply to any messages on email or instagram. No
Phone number to contact them either. Product is damaged £90 wasted

1. September 2025
Bewertung ohne vorherige Einladung
Kally Sleep-Logo

Antwort von Kally Sleep

Hi Miss Foster

Thank you for your feedback, and we’re very sorry to hear about your experience. We’ve tried to locate your order, but unfortunately, we haven’t been able to identify it based on the information provided to Trustpilot.

Please contact us at hello@kallysleep.com with your order number and any relevant details so we can investigate this further and resolve the issue for you. Much appreciated

Bewertet mit 5 von 5 Sternen

Game Changer !

The pillow was so easy to order, great price ! A game changer with my neck as it was supportive and a great height for a side sleeper like me .

11. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Brilliant, caring company that values its customerss.

I had ordered a pillowcase for an existing neck pain pillow but thought there was a problem with the order when I tried to pay for it . I contacted Kally online and almost by return a customer services rep replied and put my mind at ease by advising that my order had gone through correctly and there was no problem. Whether it be a whole range of Kally products or just one pillowcase, the immediate response from customer services showed just how caring the company is to all queries. My order arrived in due course and I was extremely pleased with it.

6. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good for supporting side sleeping

This pillow is super comfy and is really supporting me in getting a good night's sleep! I'm 26 weeks pregnant and spent a good amount of time researching what one would be best for me and, not take up the entire bed. The Kally U sleep definitely helps me remain on my side and props my leg up to a comfortable height as well as supporting my head/neck like a normal pillow would.

However, I've rated it 4 stars as at this stage, it doesn't support hugely with my bump as the long sections of the pillow are high. This may change as my bump gets bigger.

9. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Changed my life

Changed my life. I am pregnant and have a slipped disc so have been having issues with sleep. This pillow has made a massive difference - no longer waking up in pain or feeling stiff in the morning. My husband is not a big fan because of the barrier and size but hey, he’s not incubating.

5. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I love this pillow

I love this pillow! After spending a fortune on different pillows that all fell short I've finally found the right one!
Super comfy but not so soft it loses it's shape quickly and being a body pillow it's like getting a hug all night!

23. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently purchased a body pillow

I recently purchased a body pillow, and it’s been a game-changer for my sleep. Although it arrived without a case, the customer service team quickly resolved the issue, sending one out promptly.

Since using the pillow, my sleep has improved immensely. I used to struggle with achy, twitchy legs, making rest difficult. Now, the pillow’s support has eased my discomfort, allowing me to enjoy restful, uninterrupted nights.

Highly recommended for both comfort and excellent customer service.

26. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

Great product, delivered in a reasonable time and let’s not forget that if the product that you have purchased isn’t for you and you return it, these super generous people donate it to a charity based in Marylebone.

You won’t return it though. No way.

So few good people out there, we have to appreciate it when you stumble across them.

But more importantly by far the best pillows designed by experts!

1. Juli 2025
Bewertung ohne vorherige Einladung

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