JustHost.Asia Bewertungen 

Antwort von JustHost.Asia

29. Juni 2026

Hello.
We are very sorry that you have formed this impression of our service and support. We understand that the unavailability of prepaid servers and the recurrence of the issue following the migration have caused significant frustration.
Please provide your ticket number or service ID so we can review your support history, the causes of the malfunction, our response times, and the appropriateness of the compensation offered. If service outages were indeed recorded, we are prepared to consider compensation in accordance with our terms of service.
We would like to assure you that we do not intentionally ignore inquiries. Resolving such situations sometimes requires further investigation by technical specialists or the data center, though we agree that the client should receive clear updates on the status of their request.
We are ready to review all the details of your case and do our utmost to help resolve this issue.

Antwort von JustHost.Asia

10. Juni 2026

Hello Georgy,

I am sincerely sorry that you have formed this impression of our service. I understand your frustration: dealing with server instability and slower-than-expected support responses—while your business suffers losses as a result—is truly an unpleasant and stressful situation.

As the Head of Support, I am ready to personally look into your case. Please send us your account ID and the ticket number; we will review the full history, check the actions taken regarding the server, and examine how our support team handled your request.

I promise that your situation will not be overlooked: we will investigate the matter thoroughly and do everything possible to resolve the issue as quickly as possible.

Once again, I apologize for the inconvenience. Thank you for bringing this to our attention—it is important to us to set things right rather than leave you with such a negative experience.

Antwort von JustHost.Asia

10. Juni 2026

Hello Anton,

I am very sorry that you encountered this situation and formed such an impression of our service. I understand your frustration: it is unacceptable for payment to go through without the service activating on time or receiving a prompt response.
I am ready to personally look into your case. Please send us your account ID, order number, and support ticket number so we can quickly locate the payment, check its status, and determine why the service wasn't provided.
I promise that your situation will not be overlooked: we will investigate the details thoroughly and resolve the matter—either by providing the service or by arranging a refund if the server is no longer needed.
I apologize for the inconvenience and the delay in our response. Please give us the chance to set things right.

Antwort von JustHost.Asia

13. Jan. 2026

Hello!
Thank you for your feedback and for using JustHost.Asia for so long. It's important to us that our VPS meets your expectations and meets your needs, and that you find the price-quality ratio optimal.
Regarding rare outages, we are aware of this and are constantly working to improve service stability to reduce the likelihood of such situations. Thank you for your understanding.

We look forward to continuing to be your reliable partner. If you need help or advice, please contact our support team anytime.

Antwort von JustHost.Asia

13. Jan. 2026

Hello.

Thank you for sharing your experience – we sincerely apologize for the negative experience you had using JustHost.Asia's VPS. We understand how critical service stability is, especially with long-term subscriptions, and we regret that you experienced frequent outages and connection drops.
We are constantly working to improve our infrastructure and have already taken steps to increase stability on several platforms. It's important for us to understand your specific situation, so we would appreciate it if you contact our support team with your server and the period of the issue – this will help us conduct a detailed analysis and offer a solution.

Thank you for your feedback. Even critical reviews help us improve.

Antwort von JustHost.Asia

30. Dez. 2025

Здравствуйте!
Благодарим вас за отзыв и за то, что выбрали наш сервис.

Нам очень приятно, что за время использования VPS вы не столкнулись с проблемами и остались довольны скоростью работы и стабильностью условий — мы действительно стараемся придерживаться прозрачной ценовой политики без неожиданных повышений.

Понимаем, что при отсутствии технических сложностей нет необходимости обращаться в поддержку, но в случае, если вопросы всё же возникнут, наша команда всегда готова помочь.
Спасибо за рекомендацию и отдельное упоминание удобной оплаты через СБП — для нас важно, чтобы этот процесс был максимально простым и комфортным для клиентов из России.
Будем рады продолжить сотрудничество!

Antwort von JustHost.Asia

30. Dez. 2025

Здравствуйте.
Спасибо, что поделились своим мнением — нам важно получать обратную связь, в том числе и критическую.
Сожалеем, что у вас сложилось такое впечатление о работе технической поддержки. Мы понимаем, что скорость и качество ответов играют ключевую роль, особенно в вопросах, связанных с сервером. Ваш отзыв передан команде для анализа, чтобы мы могли улучшить работу в этом направлении.

Если у вас остались нерешённые вопросы или конкретная ситуация, с которой вы столкнулись, пожалуйста, напишите нам повторно — мы постараемся разобраться и помочь.
Надеемся, что в дальнейшем сможем изменить ваше мнение о нашем сервисе в лучшую сторону.

Antwort von JustHost.Asia

Aktualisiert am 9. Okt. 2025

Dear client,

I sincerely apologize for the extremely negative experience you received while purchasing our services. As a technical support manager, I deeply regret that purchasing 10 VPS servers resulted in disappointment and significant inconvenience for you. This is an absolutely unacceptable level of quality, and we take full responsibility for the current situation.

We take your feedback seriously, especially the information that none of the 10 servers worked and produced a 305 error, despite all your attempts to solve the problem (changing location, IP and reinstallation).

The problem you describe is not typical for our infrastructure. We need your help for an immediate and detailed investigation.

What is needed for a quick solution:
Please create a new request to our technical support service, indicating in the subject line "Feedback: Personal control of the technical support manager."

I will personally take control of your request to ensure that the root cause of the problem is quickly and effectively eliminated, as well as oversee the testing and configuration of your servers.

Our compensation:
We understand that you have lost time and faced stress. As an apology and compensation for this situation, I am ready to prepare an individual offer for you as soon as we successfully resolve the problem with your VPS.

Please contact us so that we can begin to resolve this issue immediately. We really appreciate that you took the time to let us know about the problem, and we will do everything we can to restore your trust.

Antwort von JustHost.Asia

9. Okt. 2025

Dear client,

I, the Technical Support Manager, offer you my sincerest apologies for the extremely unsatisfactory experience and frustration caused by the long waits and substandard responses. A situation where you are waiting for a decision on a non-responsive server, and in response you receive a request for an additional 48 hours, is absolutely unacceptable.

You are absolutely right in your criticism. Our regulations set a response time of up to 48 hours as the maximum limit, which applies only in cases of increased or critical load on the support service. As a rule, we respond and help resolve issues much more quickly. Additional time may only be required in rare cases where the request is unusual and requires an in-depth investigation of our infrastructure.

Your case certainly should have been processed out of turn and I understand why you are disappointed.

I invite you to direct contact for an immediate solution.
I will immediately intervene in the situation. Please create a new technical support request from your personal account. In the subject line of the letter, please indicate: “For the Head of TP: Urgent decision on the server.”

I will personally take control of your issue to ensure that it is resolved as a priority and as quickly as possible by senior specialists. We will promptly find and eliminate the reason why your server is not responding.

Compensation for poor quality of service.
Your time and trust are our main value. As an apology for the delays and poor quality of service, after your server is fully operational, I will definitely prepare an individual compensation offer for you.

Contact me so we can immediately begin working on your request.

Antwort von JustHost.Asia

9. Okt. 2025

Dear client,

Thank you for being a long-time user and for this critical feedback. As a technical support manager, I deeply apologize for the unacceptable stability issues and 305 errors. The fact that you are forced to spend hours and make up to 15 reboots to get the server up and running indicates a serious glitch that we must fix immediately. Low cost cannot be an excuse for such instability.

How can I immediately take control of your issue?
Your situation requires an immediate and in-depth investigation, which I am ready to conduct personally.

So that I can quickly identify your servers, bypass the standard queue and transfer the problem to senior engineers, you need to create a request through your personal account.

Please create a new ticket and in the "Subject" field, be sure to indicate: "For the Head of TP: Stability problem and error 305."

I will personally intercept this request and ensure that we:

We will urgently diagnose and eliminate the root cause of constant instability and error 305.

We will provide priority attention to your servers until their stable operation is fully restored.

Compensation for time spent
We understand how much time and nerves you lost trying to launch the servers. As compensation for the poor quality of service and inconvenience, I will definitely prepare an individual offer for you after we have completely restored the stable and reliable operation of your VPS.

I look forward to your contact with support so that I can immediately begin solving the problem.

Antwort von JustHost.Asia

20. Mai 2025

Hello!

Thank you for your feedback and honest opinion. We understand how important stability is, especially when using VPS, and we are sorry that you have experienced server outages.

Our team is constantly working to improve the infrastructure and increase the speed of technical support response to minimize such situations. Your comments are very important to us and will help us improve the service.

If you have any questions or need help, we are always in touch and ready to help.

Antwort von JustHost.Asia

13. Okt. 2025

Здравствуйте!
Спасибо, что поделились своим мнением. Нам очень жаль, что вы столкнулись с такими трудностями и остались недовольны работой поддержки. Это не тот опыт, который мы хотим давать клиентам.
Пожалуйста, напишите нам в поддержку с деталями вашей ситуации — мы постараемся разобраться и помочь, чтобы восстановить данные и улучшить ваш опыт работы с сервисом.