Jumpzylla Bewertungen 

I purchased a Jumpzylla and while the product is nice, the customer service is very unhelpful. Theirs almost no replacement parts available and after wait months, there’s still no updates and they keep stating the same scripted information. Something is very off! Their product comes with a warranty, but without replacement parts available, it’s not very meaningful.

***Update - They send me a whole new trampoline which I appreciate since the other part was not available.

Trampoline is great, the customer service is even better!! Valeria has been super helpful getting some parts replaced that were damaged during a storm. 12/10 recommend!! Quick response time on email communication, and very friendly and helpful.

This is our second trampoline from Jumpzylla. The first one went flying in a storm, and unfortunately, it was bent a little too much to keep (our fault for not having it tied down well). On the first trampoline, before it got damaged in the storm, we needed a new pole, and some of the foam needed to be replaced. Customer service was AMAZING with helping us replace the parts, and very quickly. The trampoline is sturdy and held up really well. On top of that, the esthetic of the black trampoline is so nice. When we needed to get a new trampoline, there was no question where it was coming from.

Excellent quality and really straight forward and easy to put together. It seems super safe for my little ones! Excellent customer service and support! I expect we will have many years of enjoying this trampoline!

Ordered replacement foam noodles for pole under impression from website it would be a full set. I Recieced 1 foam noodle that is 3ft long for a price of $22.49. Its a complete scam and customer service refuses to provide a shipping label or refund or escalate to management. Considering I bought a full cover for the springs for $26.99 why would 1 foam noodle cost $22.49? And you would 16 of them to replace all the poles? Thats more than a brand new trampoline would cost. This company is an absolute scam, worst price gouging I have ever experienced. Do not waste your money.

The trampoline is fine and fun, but two years after, the foam covers got all ripped off. Replacement is $23 per piece (as of 6/2026). That's almost $200. Plastic T-connectors at the top got damaged, and they don't even have them in stock, so i can't even tell how much they would cost, and if they will have them at all

The customer service is beyond excellent and kind. No hassle, just resolution's!

Our Jumpzylla broke in a storm and the customer support helped to replace the broken trampoline. Our girls love it and we feel it will last a long time.

Love our trampoline; you can really tell a difference in quality compared to other brands plus it came with everything you need out the box, ladder, stakes, etc. My kids are on the trampoline every day, worth every dollar!

The customer service person I spoke with was courteous, helpful and made me feel it was a priority for him to solve my issue. The reason it is not 5-stars is I did receive the wrong part initially, but that has been corrected.

Great trampoline! The quality is excellent, very sturdy and easy to put together. The shipping was also super fast and everything arrived in perfect condition. Definitely worth the money.

I am so glad I ordered from jumpzylla. The ASTM certification makes me as a Mom feel like my family will be safe while jumping. The higher weight limit allows Dad to jump with the kids. The trampoline looks beautiful, very well put together with quality parts. AND it was easy to put together. We will be recommending Jumpzylla to everyone we know and once we need a new one we will be ordering from Jumpzylla again. THANK YOU JUMPZYLLA!

Our trampoline was damaged in a storm and with jumpzilla's storm warranty, a replacement was ordered right away. The customer service was exceptional.

Ordering was easy, shipping was fast. I was intimidated putting it together but when I finally started on it, I did it solo in only 3 hours. My kids are having so much fun on it and it seems very sturdy!

We had to purchase multiple trampolines for our kids. We purchased jumpzylla because of the warranty. So far, it has succeeded our expectations very easy to put together and very good quality. Our kids enjoy every moment that they’re on it.

Product was in good condition and it wasn’t as hard to assemble as I had thought. Good price for the size too.

Best product for kids

Trampoline came quickly and was damaged in shipment so the company sent a replacement right away! Easy set up and has been good for our two boys!

My kids love Jumpzilla and for the cost it’s been a great addition to our backyard! The only thing I wish was improved was the cover for the springs to go further around as it comes off quite a bit and we frequently have to redo it because the Velcro and ties come undone. Overall though very happy with our purchase!

We ordered the 16ft Jumpzylla trampoline and couldn't be happier with it. My kids love it as it's huge and very sturdy. It's pretty easy to put together with clear instructions. I love that this company makes it easy to order replacement parts. We have it anchored down really well and it has held up in Iowa winds. I will recommend this company to anyone.