joospower.com Bewertungen 332

Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue

lovely and cheap

Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.

The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again

Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant

After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.

I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend

Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.

I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed

Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM

I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.

Customer servises were fantastic and helpfull

Excellent, very useful

I was so happy to have Joos at the hospital emergency department to charge my cellphone.
When it's an emergency, you leave your place ASAP and leave behind all the accessories you might need, like your charger.
The reason I gave 4 stars is because the power bank lost its power faster than it should have. Dropping from three lights to one in almost 15 minutes just doesn't make sense.
But, I contacted customer service through online chat and had a great and prompt conversation.
Overall, I was really satisfied with their services.

I’m at the A&E in University college hospital , why after less than 2 hours of use have I been charged £18 ?!!!, this is obsurd , there is no number to call to speak to someone just a general inbox that will probably get ignored while they’re profiting of our struggles !!!.

Would give zero if I could!! Charged £33 as said I had pack for 16 hrs even though it was returned after 2 hrs . Customer service shocking . DO NOT USE!!

Had a very bad experience in Pavilions shopping centre, the machine is more than happy to take your money but the return mechanism was broken meaning I will now be charged 35 euro for what I intended to be an hour long quick charging session. It is a gamble as to whether or not the return machine will be workinh and I noticed on the machine there were a good few charging bricks missing so this may be happening to others too. It seems the machines may not be checked regularly enough or they may only come out once a complaint is put through. I can barely afford this to be honest so I was very exasperated when this happened. I had no other option as I was stuck there late with a dead phone. Unfortunately I cannot go back to return it as I have a disability that means if I go out for a long day I have to rest for up to 2 weeks after and I am mostly housebound so I will not have an opportunity to try to find an alternative station. You are almost better off going into a pub and getting a seat and asking will they charge your phone if you buy a pint. This was my first experience and I will not be using these stations again. There is no instruction on the screen as to what to do if the mechanism isn't working and you are pretty much screwed as management tells you they dont own it the company does and they dont know anything about it. Not their fault really but if I had known there is basically no recourse if the return machine doesnt work aside from driving around to find another one which I cannot do, I would never have used it. By the time im able to go out again I will be charged the late fee so I may as well keep it. It charged quite slowly to be honest too lol!
Edit:
I have already emailed you the day that I left this review. This was nearly a week ago now.
Edit: still no reply 19th of March.

Utter rip off, charged me £36 and it was never returned even though I only used it for about an hour and returned it well within the 24 hours, eventually got £26 refunded (gesture of goodwill they reckon)... but had to pretty much beg for it!!

Update 27/02... and whaddya know, I didn't even get the £26, for some reason they gave me £20, so I am £16 down!! DON'T DO IT