Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Mehr ansehen
Unternehmen hat geantwortet
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
Amber Is amazing! I didn't realize that Friday was a banking holiday and our normal deadline for payroll direct deposit is Wednesdays. But, with a banking holiday being on Friday, that I hadn't real... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Kontaktinformationen
Pacific Ave 1800, 94109, San Francisco, Vereinigte Staaten
- joinhomebase.com
3.4
Akzeptabel
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Homebase
Thanks so much for the 5 stars, Karen! We’re so glad to hear you’re loving Homebase and have no complaints—that means the world to us. We’ll keep doing our best to support unstoppable teams like yours. If you ever need anything, reach out through the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Quite frankly I do not know how I…
Quite frankly I do not know how I managed before I found Homebase. I use the free version to schedule my wife's team of caregivers. As her primary caregiver I don't have time to handle this task manually and it has simplified my life considerably. I can well imagine how beneficial it would be to a business, either large or small. I appreciate the constant updates and innovations added by the Homebase team.
31. Juli 2025
Antwort von Homebase
Thank you so much for the heartfelt review, Keith. We're truly honored to be part of the support system for you and your wife’s caregiving team. Knowing that Homebase has made your life easier means everything to us. We're committed to building tools that serve real people doing important work—and your kind words remind us why that matters. If you ever need anything, please reach out through the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Antwort von Homebase
Thanks so much for the 5 stars, Ed! We're glad to hear Homebase has been easy to set up and use—that’s exactly what we aim for. Helping teams get up and running quickly is what we’re all about. If you ever need anything, tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Antwort von Homebase
Thanks so much for the 5 stars, Bicycle Specialists! We're so glad Homebase is making it easy to stay accurate and keep your records in check—that’s exactly what we’re here for. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Easy to use!
31. Juli 2025
Antwort von Homebase
Thanks so much for the 5 stars, Blue Dragon Restaurant! We’re thrilled to hear Homebase is making things easier for your team. We know how fast-paced restaurant life can be, and we’re proud to help keep things running smoothly. If you ever need support, tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Homebase is a wonderful time-saver!
Homebase is great for bundling staff scheduling, time clocks, PTO and time off tracking, and doing payroll. We love the HR Pro support as well.
31. Juli 2025
Antwort von Homebase
Thanks so much for the amazing review, Lilly! We're so glad Homebase is helping you manage everything from scheduling and time tracking to payroll and PTO—all in one place. And it's great to hear HR Pro is making a difference too! If you ever need anything, tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Easy for Taylor to use.
31. Juli 2025
Antwort von Homebase
Thanks so much for the 5 stars, Ela! We’re glad to hear it’s been easy for Taylor to use—making work simpler for every team member is what we’re all about. If you ever need support, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
We keep having issues with our payroll…
We keep having issues with our payroll not being submitted on time due to slow work in whatever department does wire payments. Still cannot get our Guideline connected.
30. Juli 2025
Antwort von Homebase
Hi Winston-Salem Dog Care — we're truly sorry for the frustrating experience you've had with payroll delays and connecting your Guideline account. We know how important timely pay is, especially when you're caring for a hardworking team—and pups!
You deserve fast, reliable support, and it’s clear we didn’t meet that expectation. Thank you for your honest feedback. We’re always working to improve, and we know we’re nothing without our customers.
We’d love the chance to make things right. Please reach out through the Support tab in the app or email us at help@joinhomebase.com so we can help resolve these issues for you. 💜
Antwort von Homebase
Thanks so much for the 5 stars, Mahmoud! We're thrilled to hear Homebase is user-friendly and that your team loves it—that's what we love to hear! If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Antwort von Homebase
Thanks so much for the 5 stars, Constance! We're so happy to hear that Homebase is making your job easier—that’s exactly what we’re here for. If you ever need anything, just tap the Support tab in the app or email us at help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Amazing software with no issues
Amazing software with no issues, which is exactly what I need!
31. Juli 2025
Antwort von Homebase
Thanks so much for the amazing review, Shelli! We’re truly grateful to have you using Homebase and so glad it’s been reliable and hassle-free—just how it should be. Your kind words mean a lot to us. If you ever need anything, tap the Support tab in the app or email help@joinhomebase.com. Thanks for being the best part of Homebase. 💜
Issues for years! Horrible Customer Service.
Update to Homebase's response:
I am still waiting on a resolution for my current issues. Took two tries to get anyone involved to actually figure it out, but haven't gotten a response. I have started chats before and spoke to people, and nothing gets resolved. Only yesterday after 45 minutes and having to get a supervisor was I even given a possible resolution. We will be cancelling as soon as we have a new service up and running. It is really a shame, because Homebase USED to be really good and helpful!
Original Review:
We have had this service since 2018. We have had issues during the entire time. Mostly with notifications. Sometimes they implement updates, which resets all notification settings. Meaning my employees will get nothing, and they are all on call! We have also lost entire message threads multiple times. Each time they do not know why, and just tell us oh well, there is nothing they can do. Customer service is horrible and always has been. They do not care at all. I was on the phone for over 45 minutes trying to get notifications fixed for one employee. After them making it seem like our fault the entire time, they told me there was a setting wrong on the back end preventing that employee from getting notifications. There was not even an apology! I told that person we would be looking for a new service ASAP, and he did not care at all! Here I am again currently on hold for missing messages! They should have stuck to scheduling and messaging, they did that great back in the day. When they added payroll and HR stuff, that is when it went way downhill overall! DO BETTER!
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Homebase
Taylor, we’re truly sorry for everything you’ve experienced, and we want to sincerely thank you for being with Homebase since 2018. That kind of long-term support means so much to us—and we’re sorry we haven’t lived up to your expectations.
Our goal with every update is to improve the experience, and we’re deeply sorry that it’s done the opposite for you and your team. We also want to sincerely apologize for your support experience. You deserve better—faster help, clearer communication, and more care. It’s unacceptable that you were made to feel otherwise, and we take full responsibility.
We know Homebase is nothing without our customers, and your feedback is a clear reminder that we still have work to do. If you need help going forward, please start a chat through the Support tab in the app—you can always request a call from a team member, and we’d be more than willing to talk through and resolve any issues.
Thank you again, Taylor—for your honesty, your patience, and for being the best part of Homebase. 💜
Find another app
The customer service is sub par and does not seem to care at all. When things don't work there are no educated responses and a true lack of compassion. Quick response and no follow through. Have used them for several years and keeps getting worse. I have let alot of things go, but have decided after today's customer service issue, I will cancel my $1000.00 yearly subscription that is overinflated for what is offered and move on.
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Homebase
Stacie, we’re truly sorry for the experience you’ve had—and even more so to hear this may lead you to leave Homebase after being with us for so long. Thank you for your loyalty over the years. It means the world to us, and we’re deeply sorry that we haven’t lived up to that trust.
Your recent experience with our support team is unacceptable. You deserved thoughtful, informed, and compassionate help—and we’re truly sorry you didn’t receive that. We know we are nothing without our customers, and your feedback makes it clear that we have work to do. We’re listening, and we’re committed to doing better.
It saddens us to know we may have lost your business, and we sincerely hope you’ll reconsider and give us another chance to make this right. For the best support experience, please reach out through the Support tab in the app, where you can also request a call—we’d be grateful for the opportunity to speak with you directly.
Thank you again, Stacie. We appreciate your feedback, and we’re here for you. 💜
Lacking some important features to…
Lacking some important features to manage labor in real time. Reporting is currently very limited and needs to be expanded in several areas to improve this platform.
18. Juni 2025
Antwort von Homebase
Hi Bill,
Thank you for sharing your honest feedback — we truly appreciate it. I’m sorry to hear that Homebase isn’t currently meeting all your needs when it comes to real-time labor management and reporting capabilities.
If you’re open to it, we’d love to hear more specific examples of the reporting features or real-time tools you’re looking for. Your input could help directly shape our upcoming roadmap.
Love homebase
Love homebase! It helps us with schedules, PTO time and department coverage. Also like that we can communicate through their messages and give shout outs to employees. We have used homebase for several years and their app definitely exceeds our expectations!
17. Juni 2025
Antwort von Homebase
Thanks so much for the amazing review! 💜 We’re so glad Homebase has been a trusted part of your team’s workflow for years—from scheduling and PTO to team messaging and shout outs. That’s exactly how unstoppable teams stay in sync and thrive together!
If you ever need anything, tap the Support tab in the app or email us at help@joinhomebase.com.
Thank you for being the best part of Homebase!
The worst app
The worst app. This app has so much potential, but it is riddled with glitches, and the team behind it is the worst. Not only do they not listen but they will give you the ways to fix things but when you do it - you find another issues or error. To say my blood boils when I talk to them - i want to throw myself into traffic. It's maddening - what a waste of a great product for shit service.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Homebase
Daryl, we’re truly sorry for the experience you’ve had. There’s no excuse for the frustration you’ve described, and we sincerely apologize for the stress it’s caused—especially when reaching out for support made things worse instead of better. That’s not what we stand for.
You’re right—Homebase has potential, and it’s our responsibility to deliver on it. Like many software companies, we do run into issues from time to time, but we want you to know that our team works tirelessly to identify and resolve them as quickly as possible. That said, none of that matters if we’re not giving our customers the care, communication, and solutions they deserve.
We know we’re nothing without our customers, and your feedback is not only heard, it’s deeply appreciated.. For future reference, best way to reach us is through the Support tab in the app, where you can also request a call with a member of our team. You can also email us anytime at help@joinhomebase.com.
Thank you, Daryl, for sticking with us and for being a valued part of the Homebase community. 💜
Ive been trying to get a hold of a…
Ive been trying to get a hold of a person to talk to for help and when I finally got a real person he said my issue was set and said he had to go and hed call back its still not working my schedule isnt loading and all my information is no where to be foudn and it say I have no access
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Homebase
We’re so sorry for the experience you’ve had, Lorrie. That’s not the level of support we ever want to provide, and we truly apologize for the frustration this has caused. You deserve clear answers, real help, and follow-through—and we’re sorry we fell short.
We know we are nothing without our customers, and it’s our mission to provide the best service and experience possible. Your feedback is incredibly important, and we appreciate you sharing it with us.
We hope your issue has been resolved by now, but if not, we’d be grateful if you’d give our support team one more try so we can make it right. For the fastest help, please go to the Support tab in the app and start a chat—you can request a call from a team member at any time. Or, email us at help@joinhomebase.com.
Thank you for being the best part of Homebase. 💜
Experience keeps getting worse.
I used to love this app. It has gotten so glitchy in the last year though. It barely works half the time, it is slow, takes up a ton of bandwidth, refuses to load, and generally has gotten obnoxious to use. Instead of FIXING any of the issues, Homebase has pushed an AI feature that apparently has no way of opting out of it. When I contacted support I was told to either "learn to love it" or ignore it. I chose this app for this business because it used to be one of the best, and even upgraded to a paid membership. I'll be rethinking using this in the future.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Homebase
We’re so sorry for the experience you’ve had, and we truly appreciate you taking the time to share this feedback. It’s frustrating when something you once loved becomes difficult to use, and we completely understand your disappointment.
We also sincerely apologize for how your support experience was handled. That response is not acceptable, and it doesn’t reflect the level of care we aim to provide. We know we are nothing without our customers, and it’s our goal to deliver the best possible support and product experience—your feedback shows us we still have work to do.
While we are using new technology like AI to assist with initial support requests, you can always request to speak with a real person, and we’re more than willing to help. Making sure your device has the most up-to-date OS and Homebase app version, and clearing the cache in your Homebase app, may help improve performance as well.
We hope you’ll give us a chance to make this right. Please reach out via the Support tab in the app or email us directly at help@joinhomebase.com.
Thank you for being the best part of Homebase. 💜
I've used homebase for over 10 years…
I've used homebase for over 10 years and something has changed in the last year. Cost cutting and customer service. Avoid at all costs
27. Mai 2025
Bewertung ohne vorherige Einladung
Terrible customer service
Terrible customer service. Kept having problems with the timecards not displaying on the correct days which was throwing my payroll through a ton of hoops. Rerunning missed payments and the such. Called and they said they would figure it out and promised me about 5 times that they would call me back and never did. Just go to Gusto so you don't have to deal with the headache
29. April 2025
Bewertung ohne vorherige Einladung
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