Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Mehr ansehen
Unternehmen hat geantwortet
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
Amber Is amazing! I didn't realize that Friday was a banking holiday and our normal deadline for payroll direct deposit is Wednesdays. But, with a banking holiday being on Friday, that I hadn't real... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Kontaktinformationen
Pacific Ave 1800, 94109, San Francisco, Vereinigte Staaten
- joinhomebase.com
3.4
Akzeptabel
192 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Makes you pay for things you shouldn't have to
Homebase allows time tracking, but it only holds time sheets for 90 days unless you pay at least almost $300 a year.
25. August 2025
Antwort von Homebase
We’re sorry for the frustration you’ve had around timecard storage. You’re right that on our free plan, timecards are only stored for 90 days. However, you do have the option to download your timecards and save them on your computer so you’ll always have a longer history to reference without losing any important records. If you’d like help walking through how to do that, please reach out to us through the Support chat in the Homebase app . We’d be happy to guide you through the steps to make sure you have the records you need. Thank you for sharing your feedback and for being the best part of Homebase 💜
Antwort von Homebase
Thank you, Anne! We’re so glad to hear Homebase makes getting time into payroll so easy for you and your team. Taking the stress out of time tracking and payroll is exactly what we aim for, so it’s wonderful to know it’s working well for you. We’re grateful for your feedback. Thank you for being the best part of Homebase 💜
Building the schedule is easy
Building the schedule is easy, team communication is good, but the timeclock kiosk app isn't working for us. It can take up to ten minutes just to confirm a clock in or clock out, and there are inaccuracies in reporting as a result. I have found the employee stats in the app are not always correct.
28. August 2025
Antwort von Homebase
Thank you so much for sharing this with us, Kate. We’re really glad to hear that scheduling and team communication have been working well for you, but we’re truly sorry for the frustration you’ve experienced with the timeclock kiosk. Waiting up to ten minutes to confirm a clock in or clock out and then seeing inaccuracies in reporting is not the experience we want for you or your team. While we can’t be certain, sometimes these issues can be related to internet connectivity, which may slow down the kiosk’s ability to process clock-ins correctly. We’d love the chance to troubleshoot this directly with you so we can pinpoint the issue and hopefully get things running smoothly again. Please reach out to us in-app or at help@joinhomebase.com so our team can work through it with you. We’re grateful for your feedback and for trusting Homebase with your team — thank you for being the best part of Homebase 💜
It’s free and simple to use
It’s free and simple to use, plus it’s perfect for what I need for our small team of 5.
25. August 2025
Antwort von Homebase
We’re so glad to hear that Homebase has been the perfect fit for you and your small team of five! It’s wonderful knowing that the simplicity of the app makes it easy to use while still giving you the tools you need to keep your team connected and organized. We’re especially happy to know you’ve been able to take advantage of the free plan, since supporting small businesses with accessible tools is at the heart of why we do what we do. Thank you for trusting us and for sharing your kind words — we’re so grateful for you and your team. Thank you for being the best part of Homebase 💜
Antwort von Homebase
Thank you, Tanvir! We’re so glad to hear that you find Homebase simple and easy to use. It’s wonderful knowing that reporting is straightforward for you and that you can get what you need without hassle. We work hard to make sure the app takes the stress out of managing your team, and feedback like yours reminds us we’re on the right track. We’re so grateful you took the time to share your experience and that Homebase has been helpful for your work. Thank you for being the best part of Homebase 💜
Antwort von Homebase
Thank you, Queenie! We’re so glad to hear that you find Homebase simple to use and easy to understand. That’s exactly what we aim for — to take away the stress of managing work and make it as straightforward as possible for every teammate and manager. Your feedback means so much to us, and we’re grateful you took the time to share your experience. Knowing Homebase is making your day-to-day easier is what keeps us motivated to keep improving. Thank you for being the best part of Homebase 💜
The hiring feature stopped working and…
The hiring feature stopped working and due to their horrible customer service, we could never find out why.
4. August 2025
Antwort von Homebase
We’re truly sorry to hear about your experience with the hiring feature and with customer support — that’s not the kind of frustration we ever want you to go through. We want to make this right and help get things working properly for you. Please reach out to us through the chat in the Homebase app, where you can also request a call from our team if that’s easier. We’d love the chance to look into this together and resolve it for you as quickly as possible. Your feedback is important to us, and we’re grateful you shared it. Thank you for being the best part of Homebase 💜
Antwort von Homebase
Thank you, Chely! We’re so glad to hear you love using Homebase. It’s wonderful knowing the program is making things easier and more organized for you and your team. Feedback like yours means so much to us, and we’re grateful you took the time to share it. Thank you for being the best part of Homebase 💜
Problems with logging in to Homebase…
Problems with logging in to Homebase every Friday morning for the past several weeks.
22. August 2025
Antwort von Homebase
We’re really sorry you’ve been running into login trouble on Friday mornings—that’s frustrating, and we don’t want it to block your day. We want to help get this fixed. Please reach out through the in-app Support chat (you can also request a call there), and we’ll troubleshoot with you right away. Thank you for being the best part of Homebase 💜
Antwort von Homebase
We’re really sorry, Mitesh, for the poor experience you’ve had trying to reach us. That’s not the level of support we ever want for you. We’d love the chance to make this right and help you get what you need. The best way to reach us quickly is to start a chat in the Homebase app — from there you can also request a call back, and one of our reps will call you as soon as possible. Thank you for sharing your feedback and giving us the opportunity to improve. And thank you for being the best part of Homebase 💜
Antwort von Homebase
Thank you, Lori! We’re so glad to hear you find Homebase super easy to use and efficient. That’s exactly what we aim for — to simplify your workday and help your team stay organized without adding extra stress. We’re grateful you took the time to share your experience. Thank you for being the best part of Homebase 💜
I love using Homebase
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully this is a one-off experience, but for now, it's shy of 5*, but not by much!
28. August 2025
Antwort von Homebase
Thank you for sharing your experience, Sheri! We’re so glad to hear you love using Homebase and that it’s been helpful for both time tracking and payroll. We’re truly sorry, though, that resolving tax issues has taken longer than it should — we know how important it is to have peace of mind when it comes to payroll and compliance. We’ll use your feedback to continue improving the support experience in this area. We’re grateful for your trust and that you still see Homebase so positively. Thank you for being the best part of Homebase 💜
Program Director
The app is really easy to use. The support are always ready to help.
28. August 2025
Antwort von Homebase
Thank you, Alex! We’re so glad to hear Homebase has been easy to use and that our support team has been there when you needed help. That’s exactly what we want — simple tools that make work smoother, backed by real people ready to support you. We’re grateful for your kind words and for the trust you’ve placed in us. Thank you for being the best part of Homebase 💜
I love having 1 app for everything
I love having 1 app for everything. It works well most of the time. We've had occasional issues with getting notifications and punching in/out.
1. August 2025
Antwort von Homebase
Thanks, Heather! We’re so glad you love having everything in one app and that it works well overall. We’re sorry for the trouble with notifications and clocking in/out — we know how important those are and we’re always working to improve them. Thank you for being the best part of Homebase 💜
Very Poor Phone Support
Homebase app and portal are convenient and easy to use, HOWEVER, and a BIG HOWEVER, when it comes to receiving customer support over the phone, HomeBase is absolutely terrible at that. I would rank phone support from HomeBase as a 1/10, if even that. Today I inquired on the app for support and requested a call that said I should be receiving a call within the next 5 minutes. It's been 6 hours since then, still nothing. And this isn't the first time that happened. Very discouraging knowing that when you need help from the company, that they're not there for you.
11. August 2025
Antwort von Homebase
Hi Lee — we’re incredibly sorry for the experience you’ve had. We truly appreciate you calling this out, and we want to assure you we’re here to help. Waiting hours for a callback—especially more than once—is completely unacceptable, and we’re very sorry we let you down.
You’re right: it should never take that long, and it normally doesn’t. Your feedback helps us improve, and we take it seriously. We know we’re nothing without our customers, and your voice helps us do better.
Thank you again for sharing this—we're committed to making it right. If you’re still waiting for help, please don’t hesitate to email us at help@joinhomebase.com or try the Support tab in the app again. We're here and ready to assist. 💜
Great ways to streamline scheduling!
Lots of new categories and ways for planning ahead! I’d retired, but am back, doing schedules, and find it much easier! Thank you!
8. August 2025
Antwort von Homebase
Thanks so much for the 5 stars, Jill! We’re honored to be part of your return to scheduling—and even more thrilled to hear it’s now easier for you to plan ahead with all the new tools. Helping unstoppable teams (and schedulers like you!) save time and stay organized is exactly what Homebase is here for. Thanks for being the best part of Homebase. 💜
Up to date schedules 100% of the time!
I like that the schedule is always up to date in real time and that each employee has it available at their convenience. This completely eliminated the "I didn't know I was supposed to work today" issues.
1. März 2025
Antwort von Homebase
Thanks so much for the 5 stars, Avalon! We're so glad Homebase is keeping your team in sync with real-time schedules—that’s exactly the kind of clarity and convenience we aim to deliver. No more “I didn’t know I was working today” is a huge win! Thanks for being the best part of Homebase. 💜
Ease of setting up the homebase system…
Ease of setting up the homebase system and the apps to use for staff to report their hours. Calculating hours for payroll was easy.
I have retired and my partner student staff has used this app to report her hours
I would definitely recommend this cost-effective system
7. August 2025
Antwort von Homebase
Thank you so much for the 5 stars and kind words! We're thrilled to hear that setting up Homebase was easy and that it helped simplify time tracking and payroll—exactly what we’re here for. We're honored that even in retirement, you're still recommending us to others. Supporting hardworking teams and making things easier every step of the way is what drives us. Thanks for being the best part of Homebase. 💜
Our local representative is extremely…
Our local representative is extremely helpful and pleasant.
4. August 2025
Antwort von Homebase
Thanks so much for the 5 stars, Nancy! We're thrilled to hear your local representative has been helpful and pleasant—that’s the kind of support we’re proud to provide. We’re here to make work easier and more human for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Doesn't work
Doesn't work. Clock in function does not record and wants you to clock in all the time.
7. August 2025
Antwort von Homebase
Hi Brett — we’re really sorry you’re running into this issue. We know how frustrating it is when the clock-in function doesn’t work properly, and we’re here to help.
Depending on which time clock you’re using, it could be a settings issue—especially if it’s the Homebase Time Clock app. It may also be related to clocking into an unscheduled vs. scheduled shift, or needing to update your device’s OS and Homebase app version.
We’d love to take a closer look and get this fixed for you. Please reach out through the Support tab in the app or email us at help@joinhomebase.com. We’re here to get you back on track. 💜
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.