Joe & Seph's Gourmet Popcorn Bewertungen 

235
•
TrustScore 3.5 von 5

3.4

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Found foreign objects(strip of paper and a light human hair in bag of Black pepper/goats cheese popcorn delivered unopened by Ocado today.

Bewertet mit 1 von 5 Sternen

The popcorn is, well, popcorn with a bit flavouring added. Meanwhile, the packaging could be used to deliver high-end watches. Just received 270g of popcorn delivered by two separate vans wrapped in... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My son (8) enjoyed your vegan advent so much! He said it's the best advent calendar he's ever had and his favourite flavour was the olive oil one, although he loved all of the flavours. Thank you for... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Won a selection box of gourmet popcorn from Daymade, it was a prize I chose, and oh my goodness I'm SO glad it did! Every single one of the flavours has been amazing. The one I was most dubious about... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Popcornladen
  2. auch in
  3. Lebensmittelanbieter
  4. Lebensmittelhersteller
  5. Lebensmittelproduzent
  6. Süßwaren

Informationen, die aus verschiedenen externen Quellen stammen

Award-winning, handmade popcorn and caramel sauces, in over 50 flavours!


Kontaktinformationen

3.4

Akzeptabel

TrustScore 3.5 von 5

235 Bewertungen

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1 Stern

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3.4

Alle Bewertungen

(235)

26 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Order made on 25 November has not…

Order made on 25 November has not arrived. Have emailed twice and not had a reply apart from automated one.. Was for an xmas present so disappointing.

Thanks for your response but I did email them yesterday to ask for a refund at least and no reply yet.

Updating on 21 January. Still no Popcorn still no refund. Customer service have not got in touch.

22. Dezember 2022
Bewertung ohne vorherige Einladung
Joe & Seph's Gourmet Popcorn-Logo

Antwort von Joe & Seph's Gourmet Popcorn

Hi Bernie,

We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you.

J&S 🍿🎩

Bewertet mit 1 von 5 Sternen

Order never received

I placed an order and received emails that confirmed the order was received and that they had shipped it. No order ever arrived. I emailed more than three times but never got a reply to any of them. Do not order unless you just want to throw your money away.

21. Oktober 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Allison,

We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com and quote your order number and our customer care team will investigate this for you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Outstanding customer service.

My popcorn had not arrived for almost a month. After I got in touch with their support team, I had an email sent back to me within an hour.

They apologised and said my order had been caught up in the recent Royal Mail postal strikes. They re-sent my order for free.

I have never seen customer service as good as this before. Well chuffed.

24. November 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Peter,

Thank you so much for your wonderful feedback! We’re so pleased your concern has been resolved. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 2 von 5 Sternen

Treated myself to the advent calendar…

Treated myself to the advent calendar as I love this popcorn. Very small bags of popcorn included, it’s nice but not worth the price in my opinion. Shame as I loved this brand previously

2. Dezember 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Penny,

We’re so sorry to hear this. Please could you contact support@joeandsephspopcorn.freshdesk.com, quote your order number and attach photos and our customer care team will make this right for you.

J&S 🍿🎩

Bewertet mit 1 von 5 Sternen

Still popping...

Usually order from this company without any hitch but my last experience has caused me to exit stage left. They also sell products through Vodafone and all you have to do is pay shipping (a nice deal). Anyways ordered since the middle of October and they shipped on the 27th or so in October. Today is the 30th November still no package, did check with Customer service who apologized for the delay in responding to my query as they took a while (think thdy said something was down). Gave me a tracking number which wasn't working at first now its telling me I'll receive an update when delivery is attempted, went back to J&S several times and yet to receive a response but I can't be bothered anymore so opened a case with PayPal. Seems like their in over their heads with Customer Services and its really sad that they can't get it right. Once the matter is sorted if the package ever turns up I will send it back, think they need to realize that their popcorn get stale pretty fast. Also J&S pls don't bother responding to this review because I've sent about 3-4 messages and still waiting....

27. Oktober 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi An,

We sincerely apologise for the delay in delivery and responding to the emails late as we had a large influx of emails received recently. We're trying our best to answer all of the emails in a timely manner. Thank you.

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

OMG!! Christmas Comes Early.

OMG!!! Christmas comes early!! Absolutely gorgeous. HIGHLY RECOMMENDED. Flavours: Caramel & White Chocolate, Pumpkin Spice, Caramel & Belgian Chocolate, Salted Caramel. Other flavours also available.
Outside package, very good, no damage. Quick on-time delivery. Contents in separate pouches - no tears, perfectly sealed. Contents - leave you wanting more. The flavours are as they say on the label and MOORISH. A very good find. Anyone reading this - treat yourself and others GO BUY and ENJOY. Perfect for Christmas stocking fillers or actually anytime of the day when you need a pick you up.
As an additional plus - a family grown and maintained business. Let's support them!!

2. November 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Carole,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Yummy!

Just so yummy! Love love love this popcorn tastes amazing!!!

29. Oktober 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Sabrina,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Excellent range of tasty popcorn with…

Excellent range of tasty popcorn with unique flavours. Have ordered several times and order has always been correct and received quickly. Their popcorn is luxurious and delicious.

30. September 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Carly,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Amazing popcorn and service!

I love, love, LOVE Joe & Seph’s. I made an order a few days ago and it arrived in 2 days with a reliable courier.

7. September 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Mila,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Delicious and tasty popcorn

Delicious and tasty popcorn, very moreish too! I thought that the size of the bag would not be enough for 4 people to share but boy we were well satisfied. Thank you for such delicious flavours - got another packet to try out now!

15. August 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Alison,

Thank you so much for taking the time to leave us a review. We’re thrilled that you love our popcorn. Reviews like this make our day!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Got free sample through Very Me

Got free sample through Very Me. Very generous and really tasty! Will be ordering some more.

22. Juli 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Joe,

Thank you so much for your wonderful feedback! We’re so pleased you enjoyed your order. As a small family business, it means a lot to us when customers like you take the time to let us know how we did. Hats off to you!

J&S 🍿🎩

Bewertet mit 5 von 5 Sternen

Received free via SKY VIP

Received free via SKY VIP Joe & Seph's 1 x Double Salted Caramel (60g) & 1 x Belgian Chocolate (60g).

Absolutely delicious (and very moorish) and in quality packaging as well. My favourite was the Salted Caramel and my wife's was the Belgian chocolate but we both would have either again.
We look forward to trying other flavours!

27. Juni 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Ian,

Thank you so very much for your lovely feedback!! This is definitely the kind of reaction that we are aiming for with our products :)

Hopefully this is only the first time you get to try our offerings, and definitely not the last! Clara Customer Services

Bewertet mit 5 von 5 Sternen

Tastiest popcorn ever!

Our popcorn arrived just in time for the weekend so we settled down for a movie and we wasn't disappointed. This is literally the tastiest popcorn which we have ever had! It was delicious and we will definitely be ordering again :)

13. Juni 2022
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Antwort von Joe & Seph's Gourmet Popcorn

That is most definitely a review we like to read :) hopefully we can keep on producing products that get this response from you, and that never disappoint!! Thank you!

Bewertet mit 5 von 5 Sternen

1st Class Popcorn

This is the 1st time of buying the popcorn and it was fantastic.
Real quality product and would recommend it I now have a new favourite snack for a movie.
Well done

9. Juni 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Peter,

Thank you so much for your lovely feedback!
Always nice to know when we have hit our mark :) J&S Customer Services

Bewertet mit 4 von 5 Sternen

Popcorn is wonderful, packaging not so much

Popcorn is wonderful, no complaints at all but oh my lord, the packaging is horrible. The amount of times I've wrestled with pulling the seal apart to get into isn't funny. Horrible horrible design that needs to be ditch

23. Mai 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Thank you Kate for your kind comments about our popcorn, this is very much appreciated :) Regarding our packaging, we very much appreciate this feedback too as we are always looking to improve when possible!! The packaging is always a work in progress :)

Bewertet mit 3 von 5 Sternen

Poor Customer Service

I have purchased popcorn from this company many times and have been happy with the popcorn. Recently I placed an order and the milk chocolate popcorn must have melted on it's way to me in the post and all of the popcorn was stuck in one huge block of chocolate. I was unable to enjoy this packet. I e-mailed the company to see if they could sort this out as I felt it was a one off. They never got back to me. I've then purchased some more popcorn from the company 10 days ago and I have NO popcorn, NO e-mail to say it's on it's way. What's happened? This company were so good months ago!

13. Mai 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Nicky, Really sorry to hear about your experience - I cannot seem to find an email from you, so I can only apologise for this! If you could please contact us with your order number at joe@joeandsephs.com so we can look into this for you?
Clara Customer Service

Bewertet mit 5 von 5 Sternen

Very good product and customer service

Very good product and customer service.

We had an issue (where Royal Mail lost the parcel) and it was easy to contact them via the website and they were really helpful in sorting it out.

As someone who isn't usually a big popcorn fan we got this to try and its amazing!
Really nice for a treat and makes a change from just the normal supermarket options, and I'm addicted to the white chocolate and caramel ones.

6. Mai 2022
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Antwort von Joe & Seph's Gourmet Popcorn


Thank you for your lovely feedback!
It really is appreciated :)

Bewertet mit 5 von 5 Sternen

Amazing tasting popcorn

Amazing tasting popcorn. Best ive ever had...a bit costly so its a rare treat... highly recommended!!

24. April 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Thank you so much for your lovely feedback, reviews such as yours are very much appreciated as a family company. Hopefully we continue to produce products you want to spend your money on! :)

Bewertet mit 1 von 5 Sternen

Disappointed

Haven't tasted it yet but didsapointed with the whole experience.Expensive, small and most importantly didn't arrive in time for easter which was the whole point.

19. April 2022
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Steve. Really sorry to hear about your experience - if you could please contact us with your order number at joe@joeandsephs.com so we can look into this for you?

Bewertet mit 2 von 5 Sternen

Bad first impression

Bought a jar for my partners valentines day. I signed up to the newsletter that promises a discount code for signing up. Never ever arrived. Such a con! Delivery was on time however, the box was big but the contents tiny! It is like Amazon with their obsession of excess packaging. The product was a lot smaller than expected for the price paid. Really overpriced popcorn. Not had a great first impression and therefore, most likely wont order again

12. Februar 2022
Bewertung ohne vorherige Einladung
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Antwort von Joe & Seph's Gourmet Popcorn

Hi Scott, really sorry to hear of the issues with your order- I have now requested that you be refunded 10% to make up for the fact that your discount code never came through, although I would also check your junk folder just in case! Thank you for your feedback on packaging, we do try to ensure that products reach our customer's in the best possible condition, however we should also look at the amount of packaging being used for the sake of the environment. We will also be looking at supplying product dimensions so that there is minimal chance of being surprised by a product size again. If there is anything else we can do to improve your experience, please do get in touch at joe@joeandsephs.com and we can see what else can be done for you moving forward :)

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