Jet2.com Limited Bewertungen 

Booked through Jet2carhire for my car rental.
Paid using my debit card over £1400 etc FULL COVER
On top of that I was told another €600 would be held as a deposit by the car rental company once I’d arrived to collect the car, this was insurance to cover any unforeseen bumps, scratches etc and I would be reimbursed.
This at moment is not the case, on arrival at Olbia, airport Sardegne to collect the car at the rental outlet Noleggiare (this company is partnered with Jet2carhire I’m told by of the reps).
As I’m not in possession of credit cards I use my debit card throughout the booking of my flights and car hire,
When I came to put the €600 as a deposit they wanted a credit card and not having one I had to take out insurance with Noleggiare using my debit card which I duly did and was told by Noleggiare I be able to claim it back by contacting Jet2carhire providing no issues with the car on return.
There wasn’t any and with that signed the form, I ask again Noleggiare when they would refund my €600? again they pointed out and unlined the number for Jet2carhire.
To day 26th June I contacted Jet2carhire for that purpose, after a friendly discussion with a rep called Marios he told me what to do ie documentation required as proof, few minutes later I got confirmation via email that out of the £1400 I’d paid £85 + would be refunded within 7days.
Thus brings me to the main issue of the extra money I’d had to pay €600, fully expecting the refund, after contacting Jet2carhire I was told by them that they would NOT be refunding the money I’d laid down ? SHOCK !! WHAT !!
The reason given was that because I didn’t have a credit card and I used my debit card to pay the €600 which meant that I had to take insurance with Noleggiare but told I would be reimbursed by Jet2carhire.
I had NO choice in the matter NO money NO car simple.
After spending some time with a Jet2carhire rep this afternoon and was kept waiting I was told it was in the terms & conditions regarding credit cards, I pointed out that I didn’t receive those terms & conditions until I’d paid using my debit card so how could I possibly have known??
The rep then said that I should contact Noleggiare to claim back as it was my responsibility, that I’d already done but no reply
I strongly pointed out that Jet2carhire have a responsibility to get that money back from Noleggiare and paid into my account after all they are in partnership, and NOT me Jet2carhire have more clout than a simple customer like what I am.
I was left on hold and then the phone went dead.
I still await a phone call back to see if they have pulled their fingers out.

Flights and service are generally great, shame about delapidated Leeds Bradford Airport.
Experience let down by Jet2 car hire at Alicante and meal service on return flight.
Front staff were amazing handling crying baby and woman who had a panic attack after takeoff. My meal was over nuked and scalding hot. When I informed the rear assistant she curtly replied - it has to be so I can probe it, left me with a burnt lip.
Wiber hard sell of own comprehensive insurance even though I paid for it to Jet2. Wiber told me I was not covered as it was 3rd party and felt forced to pay extra £140 for a week. Jet2 know about this problem but just pass complaints off as your responsibility for signing separate contract.

Booked through Jet 2 Record Go at Alicante Airport taking out fully comprehensive insurance with Jet 2.
On arrival to collect vehicle we were subjected to hard sell to take out Record Go insurance at a further 300€ for two weeks.The agent told us that intermediary insurers cover would not cover us in the event of a breakdown and minor damage however slight would be charged against us.We were also told we would have to pay 84€ for a senior driver if we didn't take out their insurance.The whole experience spoilt our vacation.Another couple who were renting along side us were receiving the same hard sell.The hire car itself was good and the return procedure straight forward

Very refreshing to experience a great service with very positive friendly crew.
No fuss check in with very helpful staff all very Willing to help at stansted airport.
No deliberate catches to con you out of money like most other budget airlines.
Definitely will book through jet 2 again .

We booked a jet 2 flight to Sardinia for June. We also booked carhire through jet 2. We were informed that our flight would be departing 6 hours earlier going and coming. We contacted jet 2 car hire they referred us to car rentals. We were told we couldn't change the pick up time . All we could do was cancel and rebook at double the price. We contacted jet 2 by phone and Twitter. No one helped us. We weren't asking for longer just different times and the car was available. Appalling customer service

In October hired car through Jet 2 website. Click rent asked for a credit card and tried to take £1000 from us as deposit on arrival. We only had debit card so they took £250 instead. We returned car with no issues and they said deposit would be returned to Jet2. We have called and emailed Jet2. They said click rent have been given money back to us. We sent screen shots of our bank account to prove that we never received the deposit. No one is resolving this, C.E.O has ignored emails. DO NOT RECOMMEND!!!
Will be contacting trading standards and Ombudsman.

Awful experience. Through one of their providers in Kefalonia we were supplied a sub standard car, with a child car seat woefully inadequate and unsafe. We took the car back the very next day after pick up, cancelled the car hire, and rented with someone else for safety reasons. Jet2 Car Hire want nothing to do with us now after raising numerous complaints and asking for a refund. All they want to do is shirk responsibility. They chose the car provider in the location, not us, and took our money for it. They should take responsibility to refund for a cancelled car hire due to child safety, truly shocking

We booked with Jet2 car hire as we thought we were booking through a reputable company. They completely outsource the service and there is 0 interaction between them and the car hire companies, so basically when you turn up abroad and they’ve given your car away they just blame jet2, then you phone the numbers on the policies and they are deadlines which aren’t registered. Not only did the car hire company (BUDGET) give our car away but they left us in the airport at 21:45 with no car and all the car hire places closing up, we were very lucky to get another car from Hertz next door. They refused to help or give us any refund, I’ve tried to contact jet2 several times with no response from anyone, so I claimed the money back through my credit card, they disputed it and are trying to get the money back from me. I changed my credit card so they couldn’t claim the money back and they then sent me a ‘cancellation’ email telling me they had cancelled my hire car ‘2 months after my holiday btw) and that the charge for cancellation was the same as the cost of claimed back. That shows the lengths these awful ppl will go to try and get money out of you. AVOID!!!

Absolute scam.

Booked a car and received no email notification or communication. 2 days before my trip i had to book with another firm to secure a vehicle as i had no guarentee that they would have a car for me. £65 cancellation fee. Absolute joke of a company.

Still waiting for my refund after a 6 hour delay

total scammers , promised i could chane my flights to a holiday but then wont let it happen , why book with this company , read all the negative reviews before booking

Travelled to Spain in June and booked a car through jet2 only to get ripped off to the tune of £470. Coincidently so did my son in law arriving a date later and my daughter 3 days after that. So what I know is jet2 resell hertz, Firefly and other hertz brands please people DO NOT book with jet2 or Hertz you will get ripped off. I signed to acknowledge i DIDNT want extra cover only to find I was being conned into signing (read small print on reverse) its a con trick. Read the reviews and for family on a budget please spare yourself the hassle use UBER

I hired a car and paid full insurance cover. Had my holiday away and returned the car without damage. I have been charged an addition £151.72 since I have been home and chasing this payment through Jet 2 and the credit card company since (2 months). Absolutely disgusting - shame as the car was ok and everything whilst we were out there including flights all good. I will never use them again or Lloyds for credit card payments!

Jet2 No Instant Coffee
Flight LS1310 from Venice to Birmingham on 25/7/22
You would think it would be relatively easy to ensure that instant coffee can be served to a customer.
Not with Jet2.
On my flight to Venice and the return flight no coffee was available.
They had Latte or Cappuccino in a packet but not simple plain instant coffee.
' Have a Lovely Holiday'

Jet2 car rental with goldcar and Rentalcars.com we booked a 9 seater vito or similar and paid deposit over a year ago we then paid balance at the agreed time and we were all set until we arrived in Gerona Airport to be told no vehicle only two cars luckily we had a second driver who fortunately had not had a drink, left with the dilemma and two small children we took the cars not happy.When we returned took this up with jet2 after a month were told it was our fault just be aware the vehicle you book could be anything they choose to give you and tuff.

Flights amazing - car hire DONT DO IT! we hired a car and a day later I checked and it said cancelled - not by us. So I tried to re book - I did not receive a re book email so I rang to cancel and ask for nearly 400 pounds worth of refund. I’ve been passed from one person to another and have been given a grand total of £37 pounds back. I am genuinely disgusted as the service and will be taking this further.

We hired a car through Jet2 from Malaga airport. The car hire firm was "Wiber". I've hired cars for many years and this firm is the worst I've ever dealt with. They charged my credit card for the full ten day rental at the time of booking (which was fine). When I arrived at the car rental office, they explained that there were two options; either I could take "full risk" and pay no more (I have an annual car rental insurance policy, so I really don't see the problem), or I could py an additional EUR 160 and "everything will be covered". When I declined and took the first offer, the desk person became very agitated (presumably because he would lose commission). Don't be conned by these sharks! Jet2, please take note. We like your company because you seem to be honest. You shouldn't be selling us car hire from a very shady operator. I will not book car hire through Jet2 again. Be warned!

A lower category vehicle was supplied. When you try to contact customer services about a partial refund online queries are acknowledged and then deleted, and the "customer service" phone line directs you to the website then cuts you off.

Booked car hire through jet 2 car hire.
At Europcar desk Paphos airport asked to pay additional driver, supposedly free in jet 2 booking.
Also had to pay for full insurance already paid for with jet 2.
Never had this problem with any other car hire companies.

Unhelpful, awful customer service!
On ringing to ask a generalised question to put our minds at rest about the car being dropped off at the hotel I was faced with a battle!
I was told to look at the FAQs
Nowhere on the FAQs does it state if we need to provide the hotel details or do Jet2holidays.
The email received of the reservation also does not cover this and nowhere on the booking have we put our hotel details!
We have now cancelled our booking