Jeffree Star Bewertungen 

I ordered a Halloween Deluxe Mystery Box for $151.57 on October 15th. The merchant shipped the box on October 17th via DHL e-commerce and I thought all was good. Well, on October 20th, my tracking stopped moving and hasn't updated since. All it's shown for the past 13 days is "en route". 5 days ago, I contacted both DHL and Jeffree Star Cosmetics to find out what to do. DHL told me to contact the merchant as they weren't able to do anything. The customer service team wrote back with the following message:

Hey Emmicah,

We apologize for the delay with your courier here. We looked into your tracking and it looks like it's showing movement! Please let us know if you have any other questions or concerns and have a wonderful day! ⭐️

Mind you, my tracking hadn't shown anything beyond "en route" for EIGHT DAYS at the point they wrote back. Now it's almost TWO WEEKS that it hasn't moved, and even though I emailed again, they refuse to reply back. All I wanted was a trace or something done and instead, I get a reply that didn't solve anything. My box was only going from California to Nevada, so there's no way it should take 2+ weeks to get here, even with slow shipping times. I don't want to be forced to file a chargeback but I'm not going to be out $151.57 for empty air. Long story short, avoid this company. There's no reason to treat people who spend hundreds on your products this way and especially since all I wanted was a trace done. If the company can trace my box and figure out where it went so I can get it, I'll update my review. Otherwise, this will stay and I'll also file a complaint with the BBB.

I purchased a Velvet strap lipstick that arrived damaged. It must have cracked near the base because the lipstick was very “wobbly”. I contacted customer service in which I was asked to submit evidence and a photo of the invoice (or a piece of mail with my name on it). I sent a video and the photo as requested but they continued to ask me to submit this information over and over again and then telling me they can’t be sent separately. I sent them in the SAME email! They are dilly dallying around and refusing to address the matter. Worst ever! I have made a lot of purchases from JSC but not anymore of this is how they treat their customers.

Start with positive: The eye shadows are stunning, pigmented and good to work with with a long wear time. The liquid lipsticks are also long wearing. That's it.
Other products like the Velvet Trap Lipstick (black; see through, not buildable) or the eye pensil (you couldn't put that much preasure on your eye that it's working)

But the last thing, that killed this brand for me, was the customer service!
Bought the mystery summer box. After 2 weeks it surprisingly said it would already be in germany but it missed every other step from america. I thought "well, they will just put it in later." After 2 weeks I called the post service. They told me that the package didn't arrived and must have been newly franked cause they can't find it anymore. So I contacted the customer service and this is where the "fun" began.
After saying, they would look into the problem, every E-Mail (3x) told me that "they looked into it and the package shows movement".
I contacted PayPal to get my money back at this point.
The next E-Mail (after PayPal contacted them) gave me a "new and updated tracking number" which was the exact same than before.
I asked them if they think, I'm stupid and made screenshots for PayPal.
After this finally they told me, that "my package seemed to be lost and they would be so sorry". They could a) send a new package or b) give me my money back.
I told them that, after all this, I want my money back. This is not worth my time.
There are other brands out there. :)

I ordered from the star lounge from Belfast and it took less than 5 days to get to me. If you are looking at the hoodies or the grinders I highly recommend those and the smoke clips. They are all really high quality products. Also that new Lip Balm (Roses) is great!

Ordered two velour liquid lipsticks on the 30th of June. My parcel has not moved since that date but I still keep getting told “it’s in transit”. Well, it’s not as I have contacted DHL myself who have emailed me back saying that they don’t even have the package yet! I have requested a refund but nobody seems to want to do this and just keep saying that the tracking is showing movement when it isn’t! If anyone from JSC reads this, please contact me about processing my refund ASAP

**UPDATE 24.7.2021*^

After getting no response, I finally resorted to contacting my bank and requesting a chargeback. My bank, having seen the evidence, refunded me within 48 hours. During that time, a customer service representative from JSC contacted me to say they were going to contact the courier (DHL) to find out where my package was. Within minutes, the tracking number was no longer recognised on their systems. It’s now obvious that DHL were telling the truth, the package never even arrived with them despite 22 days of waiting and JSC telling me it was “showing movement”. Absolute liars! My advice to anyone ordering from the UK is simply DON’T DO IT unless you want to be lied to for weeks on end. I would just like to state that DHL are in no way to blame for any of this, the blame lies entirely with JSC.

If I could give no stars I would!
I ordered the supreme mystery box (spring) in April 2021, and it still hasn’t arrived, we are in June now I have email Jeffree stars customer service over 15 times and also the company who is delivering it and all they keep telling me is it’s in transit, which it’s been in since the 4th may! It’s so shocking that we spend all this money on your products to either not come or be broken and to be told there is nothing you can do about it! Yet your bringing out new products and sending them out before your other customers have even received theirs maybe you should sort out the shipments before bringing out new products I was so excited to get my mystery box and now I will never order from you again and thank god I went through my bank to get my money back! Don’t ever order if you live in the uk

Horrible customer service, I sent an email on April 28, and another on June 13. It is June 18th and I have not received any emails back.

Over the past few years, I have received broken or empty products, poor quality products, and products that seem to be a scam; I am extremely disappointed and will not support this company anymore as they don't treat us as valued customers.

Terrible company.

I ordered his highlighter THREE TIMES. They ALL came broken and customer service is awful. It’s a lose-lose with this brand.

Mirror arrived crushed, then customer service tried to say they aren't responsible. The law says otherwise. Told me to do their job for them but they didnt even insure the package I paid $14 shipping for one mirror. They are thieves guilty of mail fraud and anyone falling victim should contact the CA attorney general.

Well to start I had a mirror stolen from me while it was meant to be delievered and they refused to refund me and then I ordered another just for it to be light as a feather and it fell from a foot above the carpet and broke in half in the first day. Very upset.

IN LOVE WITH THE PRODUCTS THIS MAN MAKES THE BEST OF WHAT THERE IS DONT BE OUT OFF BY THE SILLY GEN Z KIDS BRINGING UP HIS PAST THAT DONT MATTER BLOOD SUGAR IS AMAZING THE PIGMENT AND THE TEXTURE IS (CHEFS KISS) PERFECTO

My package was delivered in 2 weeks. The hoodie was so soft! Concealer has great coverage, & the mascara is very lengthening. I opened the mirror & noticed paint chipping off & it was broken in each corner of the Star. I contacted customer service & let them know what had happened. They weren’t welcoming & sometimes they didn’t answer at all but yet they ask for you to not send duplicate messages. When they did answer they asked for me to send a picture of the broken mirror & my order number receipt. I did. They said they were going to send me a return label (they never did). So I had to pay to send the broken mirror back myself. They said I’d have my refund within 5 business days after the returned item was received. I tracked my package & when it said delivered I emailed them letting them know. They replied back saying they would email me within 5 business days of it being delivered. So I waited 7 days & nothing. So I emailed them back & got no response. Emailed again & they said my return package was in “pre shipping” (not sure what that even is) & they sent me a screenshot of the tracking info. I double checked the tracking info & it wasn’t even mine! I emailed back saying somethings wrong & they’ve gotten my package mixed up with another one & sent a screenshot of my actual tracking info & then I called USPS, they said my package was definitely delivered on 4/20/21. (I sent the package out on 4/16/21). I got no response but I got a confirmation email 2 hours later of a refund but still haven’t received the actual refund. Just wanted to make others aware of this issue with customer service. I’m sure I’m not the 1st to have this problem.
JSC Shipping- GREAT!
JSC Products-GREAT!
JSC Customer Service HORRIBLE!

I love my hoodie , most comfortable, so cute and perfect , thank you so much

I am from U.S.A. and have bought products three different times. First one the gloss i got it two weeks later. Love the packaging and the product. Second time I had issues. Damaged wand... cap fell off had to glue it on. Customer service was excellent I even knew her name. Third time i ordered a mirror and Dawson chapstick. Took over a month to get it. But they did notify me. In my opinion the formulas and powders are great so far, the lip gloss is fabulous and so is the Chapstick’s. Nothing is perfect. I will definitely buy much much more. JS is handsome AF, and is extremely talented.

Daniel Roche R.N.

Ordered the nude bundle for a friend of mine for her birthday on November 28th 2020. After a month I still didn’t receive anything and I emailed them and they said duo Corona it will take longer. My package was still at Bell, Ca on December 5th. It’s March 19th and I still didn’t receive anything and my package is still in Bell, Ca? So I guess it went “poof” Tried to contact them several times but nothing happens. I contacted PayPal and opened a case. Luckily I got my money back. This will be the first and last time I pre ordered something there .

If your not from US just dont buy. Belive me. Its been e month since i gave the order and its no were near me the package. I just told them i want a refund and you can clearly see that i didnt receive anything and they refuse. I just hope paypal can do something i give my money back of not i just got screwed.

I ordered three items a few days ago. The shipment was fast, the products were beautifully packaged and color-matched as well as aesthetically pleasing. Even the tape was folded perfectly! The products had beautiful boxes and quality designs. I will definitely buy more products from here again❤ even just for the packaging!

I recently ordered 5 Velour Liquid Lipsticks (Tea Bag, Plastic Surgery, Dominatrix, Scorpio and Delicious). Only one of them was true to the color that they show you on the website (dominatrix) Scorpio and delicious looked EXACTLY the same which online they look totally different. Tea bag ended up looking more tan than brown and plastic surgery looked more Cooper/orange than brown. They’re good products but they look nothing like I ordered. Disappointing because they’re like $18 per piece.

Products always arrive damaged, customer service is atrocious, color stains your face

I ordered a star shaped mirror and all though it’s good, the mirror isn’t set into the actually handle properly and so it sticks out. I am quite a perfectionist so this honestly very much annoys me about it. Considering how expensive it was, I expected the quality to be MUCH MUCH better than this so I am frankly dissapointed.