This message is being sent to the Ipswich branch email address and also the trustpilot web site and may be used as evidence if this escalates to moneyclaim service - A copy will be sent to M... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnLondon Road, Unit 3 Suffolk Retail Park, IP1 2EJ Ipswich, England, GB
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Das sagen Bewerter
I work with Summer, one of the amazing PTs at JD Ipswich and I can say she is kind, professional, highly knowledgeable in her field and makes me feel comfortable during our sessions. She plans our ses... Mehr ansehen
Unternehmen hat geantwortet
Getting back into the gym has been really nerve wracking so I got in touch with Beth, one of the PTs, and we’ve been working together for almost a month now to build my confidence back up. Beth has re... Mehr ansehen
I have PT sessions with Summer. She is amazing. She listens and takes on board my goals and knows when to push me. Would highly recommend as a PT! JD has a good range of equipment but only downside is... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über JD Gyms - Ipswich
Vom Unternehmen geschrieben
Kontaktinformationen
London Road, Unit 3 Suffolk Retail Park, IP1 2EJ, Ipswich, England, Vereinigtes Königreich
- 01473 354082
3.6
Akzeptabel
28 Bewertungen
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JD Gyms in Ipswich advertised spinning…
JD Gyms in Ipswich advertised spinning classes; none were available. Customer service was unresponsive and offered no solutions. Cancelled due to misleading marketing and lack of respect for members. Not recommended.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi - Thanks for taking the time to leave this review. At Ipswich we do not offer Spin classes and the class timetable is shown on the JD Gyms website. We do have a range of classes available, from Yoga to Zumba! We are sorry to hear this is not what you were looking for, and wish you all the best in your fitness journey.
The JD Gyms Team 💚
Linzi’s classes!
Joined JD Gyms a few months ago, me and my partner always go to Linzi’s class, she’s excellent and I highly recommend her!! So happy she’s doing more classes!!
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi Darnell-Leo - Thanks for the 5star review! It's great to hear your enjoying Linzi's classes at our Ipswich gym.
The JD Gyms Team 💚
Better gyms available in Ipswich!
Joined this gym when it opened and it was great at first but it feels the standards have slipped.
Nothing for members to clean benches with after use which has led to sweat stains on most things and not many people put weights back because most staff just stand by the door on their phone.
Classes are inconsistent, I use to really enjoy the morning circuit classes with James but other coaches didn't have much enthusiasm at all, and sometimes they wouldn't even turn up to do the class!!
Won't be returning to JD gym anytime soon.
20. September 2024
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi there
We appreciate you sharing your feedback and bringing these issues to our attention. We understand your disappointment with the decline in standards since you joined.
It sounds frustrating to find equipment unclean and weights not returned to their proper places, and we sincerely apologise for the inconvenience this has caused. We value your past positive experiences and regret that your recent visits haven't met the same high standards. We'll address the cleanliness and equipment issues immediately.
We also understand your concern regarding the inconsistency of classes and the lack of enthusiasm from some instructors. We strive to provide a consistently positive experience for all our members and will look into the issues you raised regarding class scheduling and instructor performance. Thank you again for your honest review; your feedback is valuable to us.
Best wishes
The JD Gyms Team
Really great gym with a lot of…
Really great gym with a lot of equipment, fantastic dedicated glute area and gender specific saunas. Really impressed with how clean the toilets always are too.
The only downside (and quite a serious one at that) is that the changing rooms lock at a certain time. Apparently there’s meant to be an announcement beforehand but I have yet to hear one. Last week I left my bag in the changing room and the doors locked automatically at 8pm. I had my house and car keys in my bag and was told by security there was nothing they could do and I had to come back in the morning. It is very alarming to me that a massive chain like JD has no emergency access technology, as there should be a duty of care to your customers. I was lucky that I live within walking distance of the gym, I left my windows open and my neighbour had a ladder so I could climb into my house and get my spare keys. Otherwise I would have been forced to sleep in the gym. As a young woman that is not safe. You really need to consider the safety implications of such archaic policies.
21. August 2024
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hello Cheylan! Thanks for leaving us some feedback, we are very sorry that you were in that situation in our new Ipswic gymh, especially after the amazing words you said about the other facilities.
We are a 24-hour gym in Ipswich, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Can we suggest that you contact the management team in Ipswich onn ipswich@jdgyms.co.uk and ask them to give you an example of the tannoy and the timings of it for you to be familiar with it during your late night sessions.
Hope this helps! The JD Gyms Team 💚
Great gym
Great gym, friendly staff. Variety of classes. Good atmosphere 👌
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes
The JD Gyms Team 💚
The gym that makes you go mmmh ( in a good way)
The gym is more than fully equipped and has got loads and loads of stations..the best part is that even during peak hours you will still be able to get your workout done.
The only thing perhaps and not a killer is maybe have wet wipe stations/disinfectant so that one can be able to clean up before using a station. Not a buzz killer but would be a great add on.
13. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi there
Thanks for the 4 star review and comments. We appreciate your feedback and will take it into consideration to enable a better customer experience.
Best wishes
The JD Gyms Team
Well equipped gym which could…
Well equipped gym which could accommodate huge number of people but not considering enough space for warm up or cool down especially if you have special circumstances. I would suggest keeping the class area opened all the time as it is secured with cameras 24/7, why not?
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von JD Gyms - Ipswich
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
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