Jaycar Electronics Bewertungen 57

Good repairs, but slow updates.

I went into Jaycar North Lakes and was very disappointed it was hard-to-find electronic things, staff wasn't very helpful. The shop has gone down hill in the last few month. 3D printing stock, help and ideas has been removed from this store so don't waste your time going there.

Can you give 0 stars? Went to Taren Point store to pick up a click and collect. Store just wasn't open, 40 minutes after opening time. There was even an employee there (who was lovely) but didn't have keys, she had been waiting there for over an hour too. Apparently this is a world where you can just not turn up to work and there is no accountability.
When I called head office they were so spaced out and had no idea about the situation, and offered no solution. Told me to wait another 10 minutes and if there was still no one there, to call them back. Even though they have no area manager's numbers. So effectively can't do anything.
Complained online, they wrote back that they will cancel my order, but not a single apology or explanation. Shocking customer service.

Whangarei jatcar staff would avoid me and one stff member with a chin bead was rude and and called me a stealing prick. wont not deal with that store again

The Tauranga Store gave incredible service for the tiniest of sales I needed help with. 5 star for sure!!

Phoned up ahead and they actually answered the phone and let me know a product is in stock, picked up as described with no fuss, they even have a rewards program for “trade” accounts
Staff have good general knowledge of their products

Went in store, but couldn't understand clearly what the Indian was saying..
I gave up and left.

I went online to various other sites and found there were plenty of other options.

In Adelaide you need to put people who speak clear English..

I have been to Jaycar twice. The first time was in 2023 when I went for the sole purpose of buying an adaptor to take to Japan for my phone charger. The guy sold me one but when I got to Japan the sockets were only two pins, this plug had the two pins but then a third one as well. So it was really really inconvenient not being able to charge my stuff for two weeks. Those things aren't cheap.

The second time was today, I went after attempting to use an authentic Ottocast Carplay adaptor for two months (bought online from Ottocast) which has been cutting out consistently. I went to Jaycar and asked for help, the young man came out to my car and tested the Ottocast, he couldn't find a fault but it was just not working. I asked him to just sell me something that would work, which he did, then he spent 20 minutes setting it up for me and making sure it worked. I am so thankful and he was so patient and friendly.

So one negative, one positive. I'd rate the second guy a 5/5, it's unfortunate that I was disappointed two years ago.

The young staff member at the Silverdale branch could not have been more helpful to a couple of oldies who had managed to accidentally change the settings on their HUD and had absolutely no idea how to reset it. Great service, thanks guys.

Always loved Jaycar, but for the first time in literally decades came across their return policy today. How disappointing. If you read the fine print, almost everything is excluded. Come on Jaycar, get with the times. I legitimately needed to return some items today and was told that tools, chemicals, test equipment.. was excluded.. seriously&*^%*&^ that is all you sell!. You were amazing, now you are just like everyone else.

I've always used Jay car products no complaints staff are friendly and helpful in invercargill branch
My point is I ordered a green thermal cover for a 50l brass monkey fridge freezer on wensday 17th September
I inquired on the Monday was told should be next day for that delivery from Christchurch
I called again on 24th was told it had been missed by the shipping company and I was assured it was going on the truck that day
So I called again today guess WHAT
It's been missed by the truck again !!!
I live rural and it costs money to go to invercargill now I have to make another trip to town next week
There is obviously a PROBLEM with the Christchurch branch someone is not doing there job properly!!

Don't ask staff in new Zealand stores for advice just pull your phone out and as your AI friend app built into you phone.
The advice from the AI would be more reliable.

Jaycar retail staff do not have electrical Certificates of Compliance (CoC). A CoC is a legal document issued by a licensed electrician to certify that any fixed wiring work, such as installing new power points or wiring, has been completed safely and meets New Zealand standards. This is not the type of work that retail staff at an electronics store would perform.
Instead, the electronics sold at Jaycar are covered by different compliance standards:
Supplier Declarations of Conformity (SDoC): Manufacturers and importers, not the retail staff, are responsible for ensuring their electrical products are safe and meet compliance standards. For medium- and high-risk products, a Supplier Declaration of Conformity (SDoC) is required before they can be sold.
Retail responsibilities: As a retailer, Jaycar is responsible for selling products that meet these compliance requirements and have the correct markings and plugs for the New Zealand market.
In summary, a Certificate of Compliance (CoC) is for electrical installation work done on a property and is not relevant to the sale of electronic components or devices by retail staff.

INCOMPETENT & NEGLIGENT!
I went into Jaycar with 1 blown electronic component, a fuse from a pair of B&W DM6 vintage loudspeakers I had received from my late uncle, the customer service staff at Jaycar looked up my speakers on his phone, then informed me that they didn't have the 0.5 amp fuse needed for my tweeter in stock, he then told me that the 2 amp fuses that they do have in stock would work fine for old speakers like mine and he then proceeded to sell me a 2amp fuse instead.

I tried it out with the new 2amp fuse when I got home and the speakers seemed fine, I turned my speakers up a bit more about a month later and it caused an earth shattering kaboom, my DM6 vintage loudspeakers I received from my uncle who has passed away's tweeter blew and was damaged beyond repair, Jaycars negligence will see me pay around $300 to replace and install a new tweeter according to the repair man I spoke to about what had happened and that's provided he can even find a replacement tweeter for my now half busted DM6 speaker
Great job JAYCAR WTF!

If you've got something important to buy, don't buy it from Jaycar!
I'm sure at least some of the employees at Jaycar deliver professional service, tho I will certainly never risk anything to Jaycar ever again after my horrid experience with them

Online purchase they took a double payment for same item through my zip and I’ve sent two plus months attempting to get a refund for one to the sound of crickets now having to go dept fair trading. They sent a reference number and nothing more. I’ve sent multiple emails don’t buy here is my advice

Don’t let them sell you Concord cameras, terrible product with NO support system , badly designed app. Jaycar need to stop selling these cameras which are pretty much a scam.

I ordered USB chargers and a Powerbank on the 4th of May for my 18-year-old daughter's trip to America. The status on order showed "Delivered" a week later, but I never received the goods. I followed up multiple times but was given the runaround. My daughter left for the US without the goods. It was only delivered after I wanted to cancel the order. Very disappointed

On April 7, I went into the Jaycar store in Ringwood to purchase a new 3d printer. “__”. advised me that the Creality K1 Max was reduced, and because of its large build plate and high speed was the printer I was looking for.
Trusting the advise given, I purchased the printer, took it home set up the machine and ran some prints.
The first problem I noticed was that the printer continued printing even when the filament had run out as the filament run out sensor was faulty. I took the printer back to the Ringwood store the next day and it was changed for a new machine.

The next problem was the new printer would stop printing / turned out poor prints, and display an error code I fixed the problem by pushing the rear stepper motor connector hard into place.

The next problem was the fan making a grinding noise, which turned out to be the wiring running across the top of the model motor.

The next problem was hearing a rattling noise inside the extruder unit. This turned out to be a loose screw holding down the heat sink. Investigation showed that the bottom left hand the side of the heat sink which the screw entered was possibly broken. Either way, the screw could not be tightened and remained “rattling”.

Sunday 18 May
I visited the store to get a copy of the receipt as I had not been given a receipt when I picked up the second unit. Asked if there was an issue with the printer I explained I wanted to contact Creality customer service. A team member asked if there was an issue and I explained it looked like the main model fan connector had come off the circuit board which was causing an intermittent fan not working issue.

He told me to bring the printer in and they would have a look, which I did 2 hours later. I showed him the loose connector.

I was told Jaycar would either replace the unit or give a refund (I had told him this was a replacement unit) but that it would be checked the next day by “A__” or "A_____"

During the discussions, when I commented about Crealitys Build Quality issues, I was told by a team member, and to paraphrase:

"Look behind you (to an anycubic printer on the shelf), that's why we replacing them with AnyCubic Printers” because of build quality issues

“Crealitys build quality is poor, and that's being kind”

Wiring running over the fan and causing noise is “a common problem”

When asked how long it would take to get the problem sorted out, he told me 2-3 weeks, but that "Creality might treat us a bit better so we don't remove them from all our stores". He also pointed to a Creality Ender on the floor that had been returned for quality reasons. He then said that in a week's time the Creality printers' price would be halved to sell them off.

Monday the 18th May, Late afternoon
I called the store (after being assured the previous day they would call me but never did). Towards the end of the call “A_____ asked in what seemed an accusatory tone “how come” there was a gouge on the print bed. Not understanding what he meant I went to the store and was shown a gouge in the plastic surface of the print bed. This is common in 3d printing and Jaycar sell spare beds. I also showed A_____ a random photo from google of exactly the same damage and explained why it happens. His response? he dismissed the photo (he actually grunted) and said” I've never seen this before." This is everyday print bed damage and their supposed expert has never seen this before?.

When I told “A_____” about the loose screw he responded with "maybe it was designed that way"!. When I then asked why it had a screw if it couldn't be tightened, Arthurs dismissive answer” I don't know" (+shrug of shoulder)

When I told A_____ what I had been told on Sunday, he said build quality was not an issue and it was a normal run out sale. When asked Who I was expected to believe? A______ answer in a smug tone summed up:

“There is nothing wrong with their build quality”

Asked why his comments differed from the other team members. Answer “I know what I know and I believe what I know”. Seriously?.

“We have sold loads of these and never had a problem”.

When I stated there was a creality ender on the floor that had been returned for quality issues his response was “that's not quality, its something else”.

When I told A_____ that I would be writing a review on the products Jaycar home page, that would deter people from buying the product his shocking response was a very dismissive "ITS NO SKIN OFF MY KNOSE) !!!!!!

When I asked "A______" for his name for reference, he lifted his id tag and literally thrust it into my face, rather than just saying “Arthur”

"A_____" does not have any idea about how to handle a customer complaint situation, and in fact escalated the situation by displaying an increasingly smug and argumentative attitude through words and gestures.

I went into the store to get a receipt. 1 Day later I am writing complaints.

Went in looking for a rare transformer to replace a damaged one, which understandably they did not have, thanks to staff that guided me to a new product to simply.and safley repair lead, saved me money and a long drive
Thankyou

Spammed me with unsolicited email - why do these companies think this is okay?

Read this before you buy from Jaycar.
I visited the Traralgon store were I returned a ROVIN portable power station now the stuff were totally unhelpful and made things very difficult they wouldn't accept the receipt from my bank account in order for them to replace this device, my issue is that when I need to use it for a power supply from the cigarette lighter port the whole socket comes out of the device, it seems that Jaycar's policy is to antagonize the paying customer they simply would not exchange the device regardless of the fact that it is faulty therefore be careful when you buy from Traralgon Jaycar.