Correct items delivered on time in good condition. Website fine except when paying. Need to select 'Evalon card' to pay with Visa. Who has ever heard of that? Reply from company now received explain... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Item ordered and received on time was exactly as advertised. I was kept up to date on the progress of my order and when it was dispatched. I could not ask for anything else with the service received f... Mehr ansehen
Unternehmen hat geantwortet
Very helpful service. A few of the items I ordered were damaged but Ironmongery Plus responded promptly and provided replacements straight away. A great service and personable response from real peo... Mehr ansehen
Unternehmen hat geantwortet
Unfortunately they couldn't fulfill my order because of outside supplier. They let me know quickly and I cancelled the order and received a refund within a couple of days. I would certainly use them... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Kontaktinformationen
Unit 20, Inchwood Park , EH48 2FY, Bathgate, Vereinigtes Königreich
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Hervorragend
523 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast delivery.
Arrived promptly goods as expected, will use again.
I initially wrote a negative review, mistaking this company for Ironmongery Direct, as I had ordered from both. Ironmongery Plus telephoned to help sort the problem. So many companies write platitudes about helping underneath negative reviews but never do anything, It was a refreshing change to find a company who was genuinely willing to help.
29. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi Phil, Thank you so much for editing your review. We are very pleased that the confusion between us and Ironmongery Direct was resolved.
Your business is very much appreciated, and we look forward to seeing you again in the future!
Best regards, Ironmongery Plus
A great price and fast delivery!
27. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi Andy, thank you for your review. We are glad that you had a good buying experience with us, and hope to see you again soon!
Best regards, Ironmongery Plus
Arrived very quick sooner than thought…
Arrived very quick sooner than thought it would and when I had ordered the wrong one the return service was very good and refunded the money promptly.
22. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi Kevin, thanks for the review. It is appreciated. We are glad that you had a good buying experience with us and look forward to seeing you again soon.
Best regards, Ironmongery PLus
Antwort von Ironmongery Plus Ltd
Hi Chris, thank you for taking the time to leave us a review. It is much appreciated. We respond to all reviews, and try to find out where we can improve. We note that you gave us 4 stars, and it would really help us if you could you please let us know what we could have done better?
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Jennifer, thanks for the review! We are pleased that you had a good buying experience with us.
Best regards, Ironmongery Plus
Quality product and quality service.
The quality of the product ordered matched the excellent service given by this company. A very good website, easy ordering and regular notifications with invoice and delivery details. I shall be using Ironmongery Plus again.
20. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi John, thank you so much for taking the time to leave a review! It is much appreciated.
I think that you have covered all aspects of our business processes that we would deem important to delivering a good customer buying experience. I will ensure that the whole team see this review.
We look forward to seeing you again!
Best regards, Ironmongery plus
With a large high quality range to choose from
With a large range to choose from of high quality goods, extremely helpful communication and fast reliable service. I am a returning customer who will shop here again if needed. Highly recommended.
23. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi Kevin, thank you for your review and for your repeat business. Both are much appreciated!
Best regards, Ironmongery Plus
Great service,
Great service,
My handles had a few missing screws which was dealt with quickly and delivered next day
22. Januar 2026
Antwort von Ironmongery Plus Ltd
Hi Andrew, thank you so much for posting your review. We believe that providing good customer service is a key component of our business, and we are glad that your issue was resolved to your satisfaction.
Best regards, Ironmongery Plus.
Antwort von Ironmongery Plus Ltd
Hi Gary, thank you for the review! We are pleased that you had a good buying experience with us, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Rex,
Thank you for your business, and for taking your time to leave us a review. It is much appreciated!
Best regards, Ironmongery Plus
Ineffective delivery service
Courier tried to deliver my order three days ago when I wasn't home. Rather than leave it on the doorstep, at the back door or with a neighbour like every other courier, they took it away to their depot some 30 miles away. They still have it. I haven't received my order yet.
Update - 15 January 2026
On receiving this review, Ironmongery Plus intervened to resolve the issue and I have now received my order which was delivered by an alternative courier. The goods are of good quality and I can't speak highly enough about the post sales service provided by Ironmongery Plus.
Ironmongery Plus Ltd - 5 stars
DX Express (the original couriers) - 0 stars
DPD Local (the alternative couriers) - 5 stars
8. Januar 2026
Antwort von Ironmongery Plus Ltd
Dear George, we are really sorry to hear that. I have asked our warehouse to investigate with our courier, and I will get back to you as soon as possible.
Best regards Ironmongery Plus
We have spoken to the courier, and asked them to check their tracking:
The parcel was picked up from our warehouse on 8th Jan at 15:52, and no attempt was made to deliver it.
Essentially they have lost the parcel. We don't understand why they told you they still have it.
We can offer to have the goods delivered to you tomorrow, direct from the manufacturer, or provide a full refund. Please let us know which you would prefer.
Sincere apologies again for your inconvenience.
Jim Edgar Director Ironmongery Plus
Fantastic item
Fantastic item. Prompt shipping and hassle-free return or refund process (my error - incorrect size).
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ironmongery Plus Ltd
Hi Patrick, thanks for the review. It is much appreciated!
We are pleased that that you found it easy to communicate with us.
Best regards, Ironmongery Plus
Highly Recommended
Fantastic service and comms with this company. Order was delivered well packaged and speedily. Items exactly as described and I am over the moon with them! Thank you Ironmongery Plus
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ironmongery Plus Ltd
Hi Sarah, thank you for taking the time to review us!
We are so pleased that you had a good buying experience with us, and look forward to helping with your ironmongery needs into the future.
Best regards, Ironmongery Plus
I made an order had a swift response to…
I made an order had a swift response to say what I required was out of stock and wouldn’t arrive in time for my builders. The order was refunded straight away and I’m really sorry that I haven’t been able to purchase from you this time. However, on the basis of how I have been so fairly treated in a fair helpful and efficient manner that I would highly recommend this firm. Thank you to Micheal.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Ironmongery Plus Ltd
Hi Keith, thank you for taking the time to leave a review. It is much appreciated! Providing the best customer service that we can is a key business driver for us. We recognise that it is mutually beneficial - in that it helps us generate happy, returning customers.
We are sorry that we could not meet your requirements this time, but will do our very best if you give us the opportunity to provide your ironmongery next time!
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Steve, glad to hear that you had a good buying experience with us. Thank you for the review.
Best regards, Ironmongery Plus
Great service and quick delivery of the…
Great service and quick delivery of the items!
25. November 2025
Antwort von Ironmongery Plus Ltd
Hi Stacy, Thank you for leaving us a review. It is much appreciated!
We are glad that you had a good buying experience with us, and we look forward to seeing you again soon.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi John, many thanks for taking the time to review us. It is much appreciated. We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Trevor, so sorry to hear that. Please let me investigate, and I'll get back to you as soon as I can.
Best regards Jim Edgar Director Ironmongery Plus
Hi Trevor, our delivery partner has actually tried twice to find your address, but failed. My colleague has telephoned you, and left a message for you to call us back so that we can provide them detailed delivery instructions. Sorry for the inconvenience, and hopefully this will be resolved very soon.
Best regards Jim Edgar Director Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Thank you David for taking the time to review us. It is much appreciated, and we look forward to seeing you again soon.
Best regards, Ironmongery Plus
Great experience
Great product. swift delivery and no fuss return/refund (my mistake - wrong size)
27. Oktober 2025
Antwort von Ironmongery Plus Ltd
Hi Stuart, thank you for taking the time to review us. Customer service is a key business driver for us, and we are glad that you had a good buying experience. We hope to see you again soon!
Best regards, Ironmongery Plus
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