Correct items delivered on time in good condition. Website fine except when paying. Need to select 'Evalon card' to pay with Visa. Who has ever heard of that? Reply from company now received explain... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Item ordered and received on time was exactly as advertised. I was kept up to date on the progress of my order and when it was dispatched. I could not ask for anything else with the service received f... Mehr ansehen
Unternehmen hat geantwortet
Very helpful service. A few of the items I ordered were damaged but Ironmongery Plus responded promptly and provided replacements straight away. A great service and personable response from real peo... Mehr ansehen
Unternehmen hat geantwortet
Unfortunately they couldn't fulfill my order because of outside supplier. They let me know quickly and I cancelled the order and received a refund within a couple of days. I would certainly use them... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are Ironmongery Plus Ltd, a trusted UK supplier of architectural ironmongery, door hardware, and building supplies for trade professionals and homeowners. Our range includes high‑quality door handles, hinges, locks, latches, window fittings, and security hardware, supporting residential, commercial, and industrial projects. We focus on reliable products, competitive pricing, and excellent customer service. Through our website, customers can easily find fire‑rated door hardware, stainless‑steel door furniture, cabinet fittings, screws, fixings, and a wide selection of specialist ironmongery. Every product is chosen for durability, performance, and compliance with modern building standards. Our mission is to provide a smooth, dependable buying experience for builders, joiners, property developers, and DIY customers. Whether you’re working on a large construction project or a small home improvement job, we aim to be your trusted source for quality hardware, expert guidance, and great value. We appreciate every customer who chooses Ironmongery Plus Ltd and work hard to deliver a service you can rely on.
Kontaktinformationen
Unit 20, Inchwood Park , EH48 2FY, Bathgate, Vereinigtes Königreich
- 0131 605 0141
- Info@ironmongeryplus.co.uk
- ironmongeryplus.co.uk
4.9
Hervorragend
523 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Ironmongery Plus Ltd
Thank you for your review.
We are pleased that you had a good buying experience with us!
Best regards, Ironmongery Plus
Door closure systems
Great product, great explanation on website, good P&P. Overall tip top, would definitely use again (from a tradesmen).
8. April 2026
Antwort von Ironmongery Plus Ltd
Hi Richard, thank you for taking the time to leave us a review. It is always nice when we get feedback from our trade customers!
Some products like door closers, are a bit more complicated than others, and we try to provide as much information on specifications, standards compliance and fitting as we can.
We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Clare, thanks for leaving us a review. It is appreciated!
We are glad that you had a good buying experience with us!
Best regards, Ironmongery Plus
Great place
14. April 2026
Antwort von Ironmongery Plus Ltd
Thanks Martin,
Hope to see you again soon!
Best regards, Ironmongery Plus
Very helpful great service.
7. April 2026
Antwort von Ironmongery Plus Ltd
Hi Paul,
Thank you for your review!
Providing the best customer service that we can is a key business driver for us.
We are really pleased to hear that you had a good experience with us.
Best regards, Ironmongery Plus
I had an outstanding experience with…Exceptional Customer Service and Expert Advice Every Time
I had an outstanding experience with IronmongeryPlus. I called them several times with questions about door handles, hinges, and latches, and every single time their team was patient, knowledgeable, and genuinely helpful. Not once did they sound frustrated or rushed, which made a big difference when trying to make the right decisions for my project.
Their customer service is excellent ,they took the time to explain options clearly and made sure I felt confident in my choices and I wouldn’t hesitate to recommend them to anyone looking for quality products backed by great support.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Ironmongery Plus Ltd
Hi Temi, thank you for taking the time to leave us such a detailed review. Your feedback is very valuable to us.
We recognise that buying the correct ironmongery can be complicated sometimes. Our team has decades of architectural ironmongery knowledge, and we are always pleased to help when asked!
We are also genuinely driven to provide the best customer service that we possibly can, and we are pleased to hear that we are delivering on that!
We look forward to seeing you again!
Best regards, Ironmongery Plus
The item was exactly as described
The item was exactly as described. Very good quality product at a fair price. Delivered quickly and well packaged.
9. April 2026
Antwort von Ironmongery Plus Ltd
Hi John, thank you for your review.
We are delighted that you had a good buying experience with us!
We look forward to seeing you again soon.
Best regards, Ironmongery Plus
Professional
Professional, prompt and competitive pricing. Altogether a truly great offering.
7. April 2026
Antwort von Ironmongery Plus Ltd
Hi Gordon, thank you for your business, and for taking the time to leave us a review!
We look forward to seeing you again.
Best regards, Ironmongery Plus
We ordered door handles in brass which…
We ordered door handles in brass which came in good time and condition. More than happy to use this company again.
6. April 2026
Antwort von Ironmongery Plus Ltd
Hi, thank you for your review. We are delighted that you had a good buying experience with us.
Thank you for your confidence in us, and for your business.
We look forward to seeing you again.
Best regards, Ironmongery Plus
I work in construction
I work in construction, I’ve used this company few times over the years and have always had a very good experience. They are professional with excellent customer service and have always delivered on time. I have recommended them to other tradesmen and will continue to so
Mike C
6. April 2026
Antwort von Ironmongery Plus Ltd
Hi Mike , thank you very much for taking the time to write us a review, it is much appreciated! We are pleased that you are happy with our service, and that you continue to buy from us.
Also thank you for your recommendations to other tradesmen.
Best regards, Ironmongery Plus
Great company
Great experience shipped on time, small grumble about the delivery company but not the ironmongery company, if you are waiting to finish a job for a customer you want reliable delivery not ‘sorry we cannot now deliver today’
28. März 2026
Antwort von Ironmongery Plus Ltd
Hi Steve, I am disappointed to hear that. I will investigate immediately, and get back to you as soon as I can. Did you contact anyone in our business about this?
Best regards,
Jim Edgar - Director Ironmongery Plus.
Hi Steve, I spoke with our warehouse team, and I can confirm the following:
Your order was placed with us on Saturday 28th March, processed by our warehouse team on Monday 30th March and dispatched on Tuesday 31st March.
Our courier DX tried to deliver to you on 2nd April, but there was no-one at the address, so they left a card asking you to contact them to arrange re-delivery.
They did not hear from you, so have scheduled re-delivery for today. One of my fellow directors called you twice this morning to let you know this but there was no reply.
Trustpilot does not allow us to attach images to this response, however I have attached photographic evidence via email to you showing the attempt to deliver, and the DX tracking information.
If there is no-one at the address today to receive the package, it will be returned to us, and we will issue a full refund to you.
When we get it wrong , we put our hands up and accept responsibility, however in this instance our processes have not been at fault.
We feel that a 2 star review, in these circumstances, is not merited, and we would respectfully ask you to re-consider.
Best regards
Jim Edgar - Director Ironmongery Plus
Very good people to deal with
Very good people to deal with - delivery was quick and communication clear and effective! Highly reccommended.
2. April 2026
Antwort von Ironmongery Plus Ltd
Hi George,
Thank you for taking the time to review us! Glad to hear we are easy to talk to!
Best regards, Ironmongery Plus
Parts arrived as indicated
Parts arrived as indicated. Fitted the windows great.
Great service.
24. März 2026
Antwort von Ironmongery Plus Ltd
Hi Adam, thanks for the review, it is appreciated!
We are glad that you had a good buying experience with us, and we look forward to seeing you again.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Svetlana, thank you for taking the time to leave us a review. Providing responsive customer service is very important to us, and it is good to know that we are delivering on that. The team will be pleased!
Thanks for your business!
Best regards, Ironmongery Plus
Quick easy and safe purchase
Quick easy , and safe purchase.
And delivered within two days . Great
24. März 2026
Antwort von Ironmongery Plus Ltd
Hi Jeff, thank you for the review. We are pleased that you had a good buying experience with us, and we hope that you may give us the opportunity to supply your next ironmongery requirement.
Best regards, Ironmongery Plus
Nice looking brass handles
We bought brass door handles. Quality of handle looks good, but it is noticeable that they don't feel the size of an old handle. I know everything is subject to shrinkflation, and I may not have been willing to pay for something 'heavier' but I have noticed the difference. They are brand new so cannot comment on whether they remain looking good after a few years of use. I hope they age rather than end up just looking tired! The screws were not of good enough quality to fit the handles to a solid oak door as they kept breaking so we had to get new sets of screws. It was easy to order and delivery was seemless, as you'd expect. Therefore not needed to contact customer service so can't review that.
23. Februar 2026
Antwort von Ironmongery Plus Ltd
Hi Jane, thank you for taking the time to post a review. It is much appreciated.
We will pass your product comments onto the manufacturer.
In respect of the screws, our technical team suggest that for solid hardwood doors, it can sometimes help with fitting if pilot holes are drilled.
We are pleased to hear that ordering and delivery was seamless.
Thank you for placing your business with us!
Best regards, Ironmongery Plus.
Recent purchase
Top company to have a business with.
Thank you !
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ironmongery Plus Ltd
Hi Mykola, thank you for your vote of confidence.!
Best regards, Ironmongery Plus
Immediate availability and next day…
Immediate availability and next day delivery!
Product as described
17. März 2026
Antwort von Ironmongery Plus Ltd
We are so pleased that you had a good buying experience with us!
Thanks for taking the time to review us.
Best regards, Ironmongery Plus
Antwort von Ironmongery Plus Ltd
Hi Deborah,
Thank you for the review. It is appreciated.
We do like to think that we offer quality at competitive prices.
Best regards, Ironmongery Plus
Always my go to ironmongery shop with…
Always my go to ironmongery shop with quality products and great prices
15. März 2026
Antwort von Ironmongery Plus Ltd
Hi Gary, thankyou for the review! We like to think that we offer highly competitive prices. We look forward to seeing you again soon.
Best regards, Ironmongery Plus
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