Purchased a Plus 505 combo just over a year ago. Initially everything worked as expected, however it developed a fault where it keeps thinking it's stuck on a step edge when it's not. The custom... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Never worked properly, jrot getting fobbed off, sent replacement but still didn't work correctly. Took nearly a year to get a refund, even though told them 1 week after purchase about problems. Bought... Mehr ansehen
Unternehmen hat geantwortet
Thank you to Burchin in Customer Service who gave excellent support when my j7 combo mop arm part broke. She kept in touch and was very polite and caring. Courier pick up, repair completed and return... Mehr ansehen
Bought a white 105 combo, it actually works very well in terms of cleaning. However, within 24 hours of owning it, it got itself wedged under a piece of furniture with insufficient ground clear... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Kontaktinformationen
Crosby Drive 8, 01730, Bedford, Vereinigtes Königreich
- irobot.co.uk
1.8
Mangelhaft
260 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 23 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
20. Oktober 2025
Antwort von iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
the robot did a good job but it didn't…
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
23. Oktober 2025
Antwort von iRobot
Hello Bertie, thank you for your feedback. We’re glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I can’t remove it’s battery easily.
23. Oktober 2025
Antwort von iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
9. September 2025
Antwort von iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
23. Oktober 2025
Antwort von iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Antwort von iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
We’re here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a few…
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
30. September 2025
Antwort von iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Robot robi co chce
Robot robi co chce! Przerywa sprzątanie albo włącza się wtedy gdy nie powinien. W ogóle mi się nie podoba bo jak utknie gdzieś to nie może się wydostać!
23. Oktober 2025
Antwort von iRobot
Hello Aldonamer, thank you for your review. We apologize for the inconvenience caused by your robot's behavior, including interruptions during cleaning and getting stuck. Your feedback is valuable, and we are committed to resolving this.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We are here to help.
Brilliant and innovative.
23. Oktober 2025
Antwort von iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Antwort von iRobot
Hello Polly, thank you for your brief yet wonderful feedback! We’re delighted to hear that you love your robot.
If you ever need assistance, we’re here to help. Thank you for choosing iRobot!
So far so good
I was worried as bought my Roomba 405 and then read some of these reviews. My experience has been good so far and Henry my robot is doing a great job.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von iRobot
Hello Stricker, thank you for sharing your experience! We're glad to hear that your concerns were alleviated and that your Roomba 405, affectionately named Henry, is doing a great job.
Your positive feedback is encouraging, and we’re here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Very disappointed
The cleaner never worked, I emailed to advise via customer service. The instructions given were confusing and unhelpful. I gave up trying to get help and gave up on trying to getvthe silly useless vacuum working. I bought a Dyson instead
21. Oktober 2024
Antwort von iRobot
Hi, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
My Roomba 505 has been out of action…
My Roomba 505 has been out of action for over 2 weeks, I have reported and tried contacting customer services and not had a response back.
I've only had the device 2 months, and it's already gone faulty, the support I have received so far is poor and next to nothing.
3. Oktober 2025
Antwort von iRobot
Hello Sherif, thank you for taking the time to share your review. We sincerely apologize for the inconvenience caused by your Roomba 505 being out of action for over 2 weeks. Your feedback is incredibly valuable, and we are committed to resolving this to ensure a better experience moving forward.
To assist you further, please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, 9am - 7pm (UK Time).
Excellent robot vacuum
Excellent robot vacuum, at a great price from the undoubted leaders in this field.
Works flawlessly.
18. Juli 2025
Antwort von iRobot
Hello Stephen, thank you for your excellent review! We're delighted to hear that you are pleased with your robot vacuum and found it to be a great value.
We're thrilled that it's working flawlessly for you. If you need any assistance, we're always here to help. Thank you for choosing iRobot!
Not happy with the cleaning
Not happy with the cleaning; not covering the entire area. Have tried remapping and still leaving the areas
20. Oktober 2025
Antwort von iRobot
Hello Premkumar, we appreciate you taking the time to leave a review and apologize for the inconvenience you experienced with your robot not covering your entire home. Your feedback matters greatly, and we are committed to resolving this issue to ensure you have a better experience moving forward.
For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. We are available Monday to Friday, from 9am to 7pm (UK Time).
Never worked properly
Never worked properly, jrot getting fobbed off, sent replacement but still didn't work correctly. Took nearly a year to get a refund, even though told them 1 week after purchase about problems. Bought a different brand which is great. Will not use irobot again after having roombas for over 15 years.
1. Januar 2025
Antwort von iRobot
Hello Julie, thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you faced with your Roomba and the challenges you encountered with the refund process. Your feedback is incredibly important to us, and we are committed to addressing these issues to improve our products and services.
If you have any remaining concerns or require further assistance, please feel free to contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, from 9am to 7pm (UK Time).
Antwort von iRobot
Hello Vida, thank you for your positive feedback! We’re thrilled to hear that your robot was delivered quickly and meets your expectations.
Your satisfaction is important to us, and we’re here to assist you with any future needs. Thank you for choosing iRobot!
Im really surprised to see the negative…
Im really surprised to see the negative reviews as my experience so far has been great. The 505 combo has been such a help for me and other than a small hiccup in connecting when I first set up, it’s worked well.
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von iRobot
Hello Jenny, thank you for sharing your positive experience! We're delighted to hear that the 505 Combo has been a great help for you. We appreciate your understanding regarding the small hiccup during setup and are glad to know it’s been working well since.
Your feedback is greatly valued, and we are here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Absolutely awful. Please do not waste your money.
Possibly the worst decision of my life was to purchase a roomba. Series of systemic errors from start to finish.
1) roomba broke within a year
2) sent it off to get fixed. In this time I’ve moved address and asked them to confirm that post fix, they send it to the new address
3) have a paper trail (email proof) that they confirmed they have updated my address and will not send it to the old address
4) they claim the roomba is fixed and send it to the old address which I physically can no longer access anymore.
Awful product that didn’t work and broke during warranty, only to have it sent back to the wrong place. Quite unique how appalling this is.
Please, save your money, and do not ever purchase from here. Aliexpress have better ones for a tenner.
30. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von iRobot
Hello Ron, thank you for sharing your experience. We sincerely apologize for the issues you faced with your Roomba, including the device malfunctioning within a year and the address mix-up during the repair process.
Your feedback is important, and we are committed to resolving these issues. Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, 9am - 7pm (UK Time).
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.