Integrar Bewertungen 

Integrar were meant to be handling my re-mortgage. I've used them in previous years and they were good. But this year, I've had such a bad experience with Integrar that I've decided to stop the application and go elsewhere.
It started with multiple requests for the same information I had already provided.
Followed by requests for additional fees. When I asked for clarification on what these additional fees were for, I got no responses. I sent 3 to 4 emails asking for clarification and not one of my emails were responded to.
I had asked why they were requesting additional fees to prepare a deed of variation for a leashold property, when my house was a freehold and not subject to ground rent. I gave Integrar the benefit of the doubt and asked if some information had been incorrectly recorded on the forms. Still, I got no answer. My mortgage advisor had mentioned that Integrar had been known to charge customers for services they didn't require. The complete lack of response when I questioned Integrar several times on the additional work they wanted to charge me for, made me very suspicious. Any reasonable and professional company should be able to clearly explain what it is they are doing and why it's required.

I don't know if this will help them sort my mortgage out but I've waited ages

The remortgage process was easy, quick and efficient. The online portal was great to keep track of the different stages, see what was outstanding and how to move forward. Communication was also excellent; I had a few questions, and the team (Roo, Hamza, Megan, Jake) was always very responsive.

On what can be a daunting experience, I felt I was helped throughout this process step by step by Integrar.
By allocating a case worker, Jade…who was exceptional the reassurance continued for it to be a smooth process and when Jade wasn’t available Jake stepped in.
Thankyou both for your support 🙏

Fast and easy.

Excellent service - Jake and Carl were very quick and exceeded expectations

Thanks allb

Great service. Very easy to navigate the system. Most of the forms and comms is done online with quick answers to any questions. Customer services work
Longer hours which is a huge benefit when your a shift worker. Megan was my case worker, she was very thorough and quick to respond to my questions.

Everything is via a portal. It does help having the free legal service. You can contact someone via email if needs. E. Registering to portal was my only headache.

I’ve just completed on a remortgage and Integrar did the legal work for me. They were incredibly efficient, and it sailed through with no issues at all. When I had a query it was answered quickly, and Megan my case handler and Jake the team leader, were both knowledgable, helpful and professional. Great experience from start to finish.

Been nearly 3 months for a remortgage process, I have sent all documents for their review in Feb but they keep chasing me on the outstanding documents and now 6 weeks gone but current mortgage is due by end Apr! Doubt how professional is the legal team when reviewing the documents. Seriously if you dont understand anything just google it before checking with your client? I have resent all documents anyway and let's see. Totally disappointed about the legal team and the admin team. Looks like they dont have communication at all.

Updated on 1/May, finally people catching up the progress and made the date so I amended to give a 4 stars rating. Not ideal but eventually it happens. My recommendation is if you didnt hear anything from them for over a week. Call and chase or speak with your mortgage broker. I believe they do work to deadline but sometimes it just frustrating to have back and forth to resend the same documents.

Made our remortgage very easy.

Prompt service. Easy to deal with. Matthew was there to answer any questions I needed

Great company to deal with.
Handled my mortgage perfectly with a less than 4 week turn around.
Thank you Holly and Jake

Seamless experience thank you

Megan was extremely helpful - great all round service

The loan finalization process was smooth and hassle-free. Everything went quickly, and the service was helpful and straightforward. Overall a positive experience – 5 stars

I had the opportunity to work with Integrar for my mortgage application and they are great. Very professional , helpful people , quick response to any questions or issues I’ve had. Misheel , our caseworker provided the best services . Very polite , transparent and friendly!! 5 ⭐️⭐️⭐️⭐️⭐️
Thank you
Alex Nica

Excellent - Holly was great! She kept me in the loop all the way through the process. So much better than previous experiences that I have had with other firms. Thank you

Relatively smooth process, but stressful at times due to working within a tight timescale. Integrar also kept asking me to provide information which I had already supplied to them on many occasions! Overall - ok.

Smooth mortgage completion.
Happy with the communication and clear instructions, Yinxiao and Jake did a good job, thank you!