We purchased shoes for my wife in her normal size, but unfortunately they ran at least a half size smaller than standard. Because of this, she never even had the chance to wear them.
To make matters worse, we were required to pay $8 to return the shoes—despite the sizing issue seemingly resulting from your company using its own unique sizing chart. All we were looking for was an exchange, but that option was never offered.
The return and refund process itself was also very slow. It took over two weeks from the day I initiated the return to the day the refund was finally issued.
By the time we were able to get back online to reorder, the shoes were completely out of stock in all sizes. In the end, we paid return shipping, waited weeks for a refund, and were left without the product or an exchange.
Overall, this was a very disappointing experience, especially given that a simple exchange could have resolved the issue.