ING Romania Bewertungen 

When i have a problem the response is positive and prompt

The banking system arrogance is present in ING too. They have all the rights, customer have all the obligations. They blocked my business account 30 days after they send an email. No call, no human contact. My money. This is their business relationship model. No surprise the rating they have. They don't care.

I work every single day, receive a pension, and keep a healthy balance in my account. I have never loaned money from any ING. Yet, when I requested a credit card on the app, it blocked me and told me to go to a branch.

When I called customer service, they told me I can only apply for a credit card because I'm over 70 years old.

Imagine, I feel exactly the same as when I was 18, but you get this answer from a bank that uses your money for no interest to make more money, and won't give you credit on your own financial stability.

Beside the 70+ restriction the European law is clear: a bank cannot issue a lazy, blanket refusal solely because of an age number without evaluating individual financial health (like pension, assets, and credit history).

So where are you, ING??? You probably don't care because your rating is already low, but you deserve this minimum 1-star rating.

Dupa ce m au bazait cu reclama lor de am ajuns sa imi doresc deschiderea unui cont, nu au fost in stare sa realizeze deschiderea propriu zisa :). Pentru prima data in viata patesc sa nu trec de recunoasterea faciala.
Uitasem de ce am plecat de la banca asta acum 10 ani : incompetenta la tot pasul.
PS. am incercat de mai multe ori, in 2 sesiuni . Dupa ce fac pozele la ID card si pentru fata inregistrarea se blocheaza. Ireal

i have been using ing services for a few years and until now the experience was good.

I've applied for a personal loan on the app, easy and in a few minutes the amount was in my account. The app has everything you need.

Best financial app and a trustworthy anti-fraud bank.

Good bank experience, great app, subscription packages for all kind of needs.

O bancă de încredere, mă bucur ca am trecut de la altă bancă la ING. Nu fac multe operațiuni, dar primesc pensia și plătesc la magazine. Totul a fost bine până acum, mă mai ajută copiii dacă am nevoie să scot o sumă mai mare de pe card sau să plătesc pe internet.

Solid bank and free salary account

doar pentru ca nu exista zero stele!!!
automatul care raspunde mentioneaza INVARIABIL ca inca' invat'a si ca nu are raspunsuri la intrebarile mele.
am fost in filiala si din trei interactiuni informatiile s-au dovedit a nu fi exacte
ma gandesc FOARTE SERIOS sa ma mut la alta banca

I have bank account at ING since I have a student in the first year (October 2013), so there are more than 10 year since I use the bank services and I was never disappointed, I saw how ING Romania's services evolved and I was part of the process, and over all it was a very nice experience, I would rather choose ING Bank România from any other Romanian bank.

I’ve been an ING customer for 15 years, both as a private individual and for my company. During this time, I’ve also had accounts with other banks, and I can honestly say that ING has by far the best internet banking app.

I only visit an ING branch to update my company’s information because it’s easier than doing it online. For my personal account, I update my details directly through Home’Bank. Overall, I’ve been very satisfied so far.

ING was among the first banks in Romania to implement phone-number-based payments, instant transfers with no fees, and ePOS payments on Android mobile phones. Their call center usually responds fairly quickly — not perfect, but definitely decent.

The fees for personal accounts are reasonable. If you make a minimum number of monthly transactions and incoming payments, the account maintenance fee is zero.

It’s a modern bank that I would recommend to others, especially since I also have experience with other banks in Romania.

Worst customer service ever, hidden fees, late and stupid incompetent replies
Rude employees

16 May 2026 my accounts have been blocked. Monday the 18th I am to fly to work in Brüssel. Thank you for making sure I lose my job.
Support is useless! Chat bot is the worst ever encountered! Worst possible bank in Romania

Banca nu practica nici cea mai infima protectie a consumatorului in caz de frauda, abuz, sau orice problema cu contul.
Serviciul telefonic pentru a semnala o operatie anormala practic nu functioneaza, si banca efectueaza instantaneu orice operatie, chiar si cea mai aberanta, chiar si pe contul oamenilor batrini, fara nici cel mai infim control, si fara sa recunoasca vreo responsabilitate.

Serviciu absolut lamentabil pentru clienti, tot ce stiu este sa-si buzunareasca clientii prin lipsa de informatii clare si lipsa de interlocutori competenti.

Nu recomand deloc!

execrabil de cand au introdus AI
NU RECOMAND!!!!!!!!!!!!

Processes are little bit slow, but did not get any problems so far

horrible bot answers phone, doesn't understand what you say and closes

horrible chatbot answers live chat and you can't get to a human while getting scammed