Infraredi Bewertungen 162

80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty and that a replacement panel would be shipped to me as soon as possible. I've been waiting 8 weeks for the replacement now, been thanked several times for my patience however still no update that the panel has shipped. I believed their "we're doing everything we can to expedite your replacement"; I'd actually prefer however, "you'll be waiting 8+ weeks", which would be more realistic, honest and would give me a better overall impression of the company.

We purchased the Infraredi Pro Max with Base Stand and unfortunately the unit had a fault straight out of the box. These things happen — what matters is how a company responds.

Cynth from the Infraredi team was communicative and genuinely caring throughout the process. The communication was really good — they kept me updated along the way and were very easy to work with. While the resolution did take longer than expected, the team ultimately did the right thing and replaced our discontinued unit with the newer Pro Max 2.0 at no additional cost. They also provided written confirmation promptly, which was essential for our NDIS plan manager.

We use the panel daily as part of my son's health and recovery protocol, and it's been a genuinely valuable addition.

If you're considering Infraredi — I'd recommend them. They stand behind their products and they treat their customers with respect.

— Jade. Surf Coast VIC

My entire family have purchased several products and love them all! We have had amazing results from the body wraps for connective tissue disorders, pain and inflammation from injuries and arthritis, as well as a completely unexpected disappearance of nose polyps after 30 years of having them. The products travel well, and have lasted well too. Our only contact with customer service was very favourable. Fast, friendly and appropriate response.

May 10, 2026/Update on previous post
Sarah, one of the owners at Infraredi, contacted me on April 17, 2026, advising that they intended to resolve this matter. Sarah was polite, professional, and appeared genuinely willing to assist. However, despite several follow-up emails on my part, I have unfortunately not received any further response since April 17, nor has a firm resolution been finalized to date. I remain hopeful that Infraredi will follow through on the proposed resolution and bring this matter to a conclusion.

13/5 UPDATE
My order has finally arrived.
Customer service needs to improve. If a retailer is unable to offer phone support, at least ensure there is daily online support for customers, offering genuine feedback. This equipment is an investment in your brand...
Placed my order for a Pro Mini 2.0 24th April. Still not arrived. Emails are signed from 'Russ' but can also see the person who has picked up the feed, named 'Samad'. Since early last week, no communication and no tracking. Im furious. This is not a cheap spend and require device to support surgery recovery. Assume a refund is out of the question considering the CS team cant even reply to an email. No phone number for support either!

The customer service of this company is top notch. They responded quickly and always followed up with my emails.

Either NIR/IR Lamps Don't cure insomnia/internal body inflamation ,etc Or INFRAREDI IR/NIR Lamps Don't work to cure insomnia/internal body inflamation,etc,etc??!!... :(
*I'm 72 & severely mentally Impaired due to CFS/ME/FMA/Insulin resistance/Mitochondrial Dysfunction!!... :(

I had a problem with my red light therapy wrap. It stopped working after 10 months. They rushed a replacement to me. Excellent customer service. My husband and I use it every day. Definitely recommend.

Company responded immediately to my notice regarding defective unit. Replacement arrived within the week! Impressive,

I had to contact customer service about in issue we were having with one of the products we purchased. Customer service was fantastic resolving the issue immediately.

A great product with excellent support and warranty.

Infraredi are an amazing organisation to deal with. There products are absolutely 1st class. Quality built and work a treat while there customer service centre is nothing short of exceptional. There support was amazing. Highly recommend Infraredi if your after a quality product with great assist and support team.
Thankyou

Prompt, polite and helpful service with change of delivery address for order.

UPDATE (April 10): After stalling for 26 days, management finally rejected my return. The irony? They rejected it for being slightly past an undisclosed 90-day window, yet it took their own team nearly a month just to write the rejection email. When I pointed out that they had the wrong delivery date in their system and threatened to update this review, they miraculously managed to "expedite" a final rejection email in exactly 14 minutes. They hold customers to strict, biologically impossible timelines while taking a month to process a simple request—unless their public image is threatened. This completely confirms that their public replies are performative and they have zero intention of standing behind their clinical claims.

As a registered healthcare professional (R.Ac), I purchased the Infraredi Pro Mini 2.0 based specifically on the company's marketing claims that it penetrates deep into muscle and bone for tissue repair. After thorough evaluation, this device completely fails to meet those specifications and lacks the required penetration depth, rendering it unfit for its advertised medical purpose.
When I contacted Infraredi management regarding this technical defect, they refused to stand behind their product. Instead, they hid behind a rigid 60-day calendar return policy. Anyone with a clinical understanding of human physiology knows that the established timeline for deep tissue repair is 8 to 12 weeks. Their 60-day window makes it biologically impossible for consumers to verify their marketing claims before the return period expires.
When pressed on this biological reality and given a formal deadline to authorize a return exception for a defective unit, their management team simply stopped responding.
If you are looking for superficial skin benefits, a device like this might be fine. But if you are purchasing this for deep tissue recovery, injury rehabilitation, or pain management based on their medical claims—look elsewhere. A company that uses deceptive return windows to avoid accountability for defective hardware, and ignores direct communications from healthcare providers, does not deserve your business.

Excellent products and excellent customer service. There are a lot of red light products on the market but Infaredi devices give you quality made devices that deliver evidence based strength red light unlike many others on the market and they are also reasonably priced. Their customer support is also exceptional which give me confidence in buying from them again. Excellent products and excellent customer service. There are a lot of red light products on the market, but Infaredi devices give you quality-made devices that deliver evidence-based strength red light, unlike many others on the market, and they are also reasonably priced. Their customer support is also exceptional, which gives me confidence in buying from them again.

Infraredi has fantastic customer support, with helpful agents. They responded quickly, while offering an efficient resolution. Customer service kept me up to date on my return and refunded my card within days of receiving my return. Nothing was wrong with the product I purchased, I had a change of mind and customer service made the process so easy.

This is unbelievably good customer service. In the days of ai and call centres and never getting back to people, we got an email back immediately, detailed information and real conversation back and forth and immediate satisfaction.

Excellent and fast customer service.
Professional friendly approach
Excellent product

Thank you

Great after sale customer service I've received my new unit which is upgraded
From the one I purchased 1.5 year ago.
The exchange was done under company
2 years warranty. My new red light device
Works very well has a extra feature ;
The intensity of the light which i didn't have
On my first unit. Very happy with my mini
Red light device.

The Infraredi has helped with my husband's back issues. We did have to contact their Customer Service who were extremely helpful. we are very happy with the Infraredi device.