⭐ 1 STAR
⭐ 1 STAR — Absolutely appalling handling of a £100 fabric order
I honestly cannot believe this is considered an acceptable way to fulfil a fabric order.
I ordered 40 metres of chiffon fabric, two full 20m bolts. What arrived was two large quantities of fabric that had quite literally been taken off the proper branded cardboard bolts, (possibly folded but highly unlikely) scrunched/handled and shoved into a bag, along with a packing slip that looked like it had simply been crumpled up and thrown in with it.
There was zero care, presentation or professionalism in how this order was packed.
And for iNeed Fabrics comes back with the predictable response of “ we understand and if you're not happy with the fabric, you can return it” that isn't the issue.
The fabric is the correct colour and wjat i ordered
The issue is how my fabric has been handled.
When you're ordering 40 metres of fabric, particularly in full-bolt quantities, you expect it to be supplied properly, protected and handled with a reasonable level of care. Instead, it has clearly been removed from the manufacturer’s proper presentation, bundled up and shoved into a bag.
The delivery itself also took well over a week and a half to arrive, which only makes the overall experience more frustrating.
What has really disappointed me, however, is the customer service response. Rather than acknowledging the concern about how the order was handled, the response essentially reduced the situation to whether I liked the fabric and whether I wanted to return it.
That's completely missing the point.
Customer service isn't simply processing a order or a return. It's actually listening to the customer and understanding why they're VERY frustrated, angry and unhappy.
I've ordered fabric because I have a professional use for it. I don't expect Rolls-Royce treatment, but I do expect the most basic level of care and professionalism when handling a substantial fabric order.
Unfortunately, that is not what I received from iNeed Fabrics.
For me, this has been an extremely disappointing experience from ordering, to delivery, to packaging, to customer service.
I certainly won't be rushing back, and based on this experience, I would think twice before trusting them with another substantial fabric order.
One star and that's being generous.